Account Center

Account Center
The University of Arkansas at Monticello
Account Center
ACCOUNT CENTER
Your one-stop resource for everything related to your UAM accounts!
Here, you’ll find everything you need to get started and stay connected at UAM — from
setting up your student account, logging into email, Blackboard, and Workday, to managing
passwords, enabling Multi-Factor Authentication (MFA), and accessing campus services
like Wi-Fi and Microsoft Office.
Start here to set up your UAM account and get connected before classes begin!
A UAM student account has been created for you, and your new student account letter
has been sent to the personal email you provided on your admissions application.
Please note that the full account setup process runs in stages and may take up to
four hours or longer to complete.
When activating your account, you must use a desktop or laptop computer—mobile devices
and tablets are not supported and may cause errors.
Be sure to watch your personal email for a message from Microsoft on behalf of the
University of Arkansas at Monticello. It will contain a verification code needed to
activate your account.
Once received, enter the code on the activation page and follow the prompts to set
a secure password.
Your password must be at least 12 characters long and include uppercase and lowercase
letters, numbers, and special characters. Avoid using dictionary words, personal information,
or anything easily guessed. This helps keep your UAM account safe and secure.
How To Activate Your UAM Student Account
Activate New UAM Student Account Here
To keep your UAM account secure, we use Multi-Factor Authentication (MFA). It adds
an extra layer of protection by requiring both your password and a second step—like
a code sent to your phone—when logging in. Even if someone knows your password, MFA
helps block unauthorized access. MFA is already turned on for your account; you’ll
just need to follow a few quick steps to finish setting it up the first time you log
in. When you set up your MFA, you're also automatically registered for Self-Service
Password Reset (SSPR), which lets you reset your own password anytime without needing
to contact IT.
MFA Best Practices
Make sure to set up multiple methods of verification (text, call, and app)
It is suggested to use your mobile number – do not use someone else's
If you have a smartphone, it is suggested to use the app rather than a text
When using a non-personal computer, it is recommended to not select “stay signed in”
Lock your phone with a passcode or biometrics and install updates regularly to prevent
vulnerabilities.
Never approve unprompted MFA requests - If you didn’t try to log in, don’t approve
the request — this could be a sign someone else has your password.
Report issues immediately - If you suspect your account is compromised or can’t access
MFA, contact your campus IT helpdesk right away.
myUAM is your personalized, single sign-on portal for all things UAM. It gives you
quick, secure access to essential campus tools like Blackboard, Workday, StarRez (Housing
Application), Email, Microsoft Office 365, and more—all in one place. Once you're
logged in, you can use the app launcher (the grid of nine dots at the top left) to
find tools like Outlook email and Office apps.
Login to myUAM Here
Once your account is active, click on the Workday application to complete your New
Student Onboarding tasks.
New Student Onboarding refers to a set of tasks you must complete to finalize your
enrollment and make sure your student information is up to date.
These tasks may include:
Confirming your contact information
Reviewing and acknowledging important documents
Add an Emergency Contact
Other tasks based on your student type, program, or location
You’ll find these tasks in the “My Tasks” section of Workday after logging in.
Completing Student Onboarding is required before you can register for classes.
Workday Student Onboarding Instructions
If you forgot your UAM password or get locked out of your account, don’t worry—it
happens! You can reset your password anytime using the UAM Self-Service Password Reset
tool.
To use the self-service tool, you must have previously set up Multi-Factor Authentication
(MFA) on your account. If you haven’t set up MFA yet, or if you're having trouble,
contact the IT department for assistance.
Reminder:
UAM IT will never ask for your password via email, text, or phone. Keep your login
credentials secure.
Create A Good (Strong) Password
Must be 12 characters long
Include both uppercase and lowercase letters (case-sensitive).
Include both letters and numbers (alpha-numeric).
Use special characters (Space !  # )
Do not include your login name, a.k.a. username, in any form (as-is, reversed, capitalized,
doubled).
Avoid words that can be found in a dictionary (including foreign and technical dictionaries).
Do not use a password that has been given as an example of a good password.
Do not use other easily obtained information about yourself, such as license plate
numbers, phone numbers, social security numbers, the make of your automobile, the
name of the street you live on, the room number or building in which you work, etc.
One possible way to pick a good password is to make up your own acronym. Create a
phrase that has meaning to you and pick the first letter of each word or use the phrase
itself.
A similar method is to take out all the vowels from a short phrase or use passphrases.
For example:
"I work 8 hours a day." (wrk8hrsdy) or (Iwork8hoursaday)
"We like to eat lunch at 11:30." (Weliketoeatlunchat1130)
"My dog eats too much." (myDogeats2much)
Protect Your Password
Memorize your password.
If you must write down your new password because you are afraid of forgetting it,
then:
Never write your username and your password on the same piece of paper.
Do not place a written copy of your password on the side of your monitor, under your
keyboard, etc.
Destroy the written copy as soon as you have memorized your password.
Do not allow anyone to look over your shoulder while you are entering your password.
Change your password often.
Change your password immediately if it has been compromised.
Reset Your UAM Password Here
Unlock the tools and resources that support your academic success.
Create A Good (Strong) Password
Must be 12 characters long
Include both uppercase and lowercase letters (case-sensitive).
Include both letters and numbers (alpha-numeric).
Use special characters (Space !  # )
Do not include your login name, a.k.a. username, in any form (as-is, reversed, capitalized,
doubled).
Avoid words that can be found in a dictionary (including foreign and technical dictionaries).
Do not use a password that has been given as an example of a good password.
Do not use other easily obtained information about yourself, such as license plate
numbers, phone numbers, social security numbers, the make of your automobile, the
name of the street you live on, the room number or building in which you work, etc.
One possible way to pick a good password is to make up your own acronym. Create a
phrase that has meaning to you and pick the first letter of each word or use the phrase
itself.
A similar method is to take out all the vowels from a short phrase or use passphrases.
For example:
"I work 8 hours a day." (wrk8hrsdy) or (Iwork8hoursaday)
"We like to eat lunch at 11:30." (Weliketoeatlunchat1130)
"My dog eats too much." (myDogeats2much)
Protect Your Password
Memorize your password.
If you must write down your new password because you are afraid of forgetting it,
then:
Never write your username and your password on the same piece of paper.
Do not place a written copy of your password on the side of your monitor, under your
keyboard, etc.
Destroy the written copy as soon as you have memorized your password.
Do not allow anyone to look over your shoulder while you are entering your password.
Change your password often.
Change your password immediately if it has been compromised.
Reset Your UAM Password Here
If you get a new phone or change how you want to receive your login codes, it’s important
to update your MFA method right away. This helps you avoid being locked out of your
UAM account. Updating your method while you still have access is quick and easy—waiting
until you're locked out can delay your access and require extra steps through IT.
Keeping your MFA method up to date is the best way to stay connected without interruptions.
How To Update Your MFA Verification Method
Update MFA Verification Method Here
As a UAM student, you get Microsoft Office 365 for free on up to five devices. This
includes Word, Excel, PowerPoint, Outlook, and more—perfect for schoolwork, class
projects, and communication. Just log in with your myUAM portal to download and install.
How To Download Office 365
Phishing is a scam where attackers try to trick you into giving up sensitive information—like
your username, password, or banking info—by pretending to be a trusted source. These
messages often use scare tactics or urgent language to get you to click a fake link.
If you receive a suspicious email, don’t click anything—report it to UAM IT immediately!
Reporting helps us block the scammer and protect the entire UAM community.
Report Spam Here
Out of Country Access
To protect your account, all logins from outside the U.S. are blocked by default.
If you’re traveling internationally and need access to UAM email or other services,
you must
request access before you leave the country
. Submit a work order or call UAM IT at 870-460-1036 to have one created for you.
This policy applies to all students, faculty, and staff.
Risky User & Login Blocks
To help protect your account, Microsoft may block your login if it detects high-risk
activity—like logins from two distant locations within a short time (e.g., Monticello
and another country). This is called "impossible travel" and can flag your account
as compromised. In most cases, MFA will stop unauthorized access, but if the risk
is high enough, your account may be temporarily blocked. If you see a message saying
you’re blocked from email or other services, contact UAM IT right away to review and
reset your risk level. While rare, this could happen to anyone.
All students have access to UAM's Wireless Network. The UAM-Secure-M Wi-Fi network
offers an encrypted and safe connection to the UAM network, which includes full internet
access as well as access to UAM Campus Resources including Workday, Email, Library
Resources, and Blackboard. The UAM-Resident-M network was developed to meet the needs
in our university resident spaces for various internet-connected devices.
Students will use their UAM email address (xxxxxxxx@uamont.edu) and UAM password (example
- Um1234567890) to connect to Wi-Fi on their devices.
Please note that if you are experiencing issues on your Wi-Fi connected device or
have recently changed your UAM password, you may need to "Forget the Network" on your
device and reconnect to the network. Your device remembers each Wi-Fi network you
joined on that device, and it automatically joins that network whenever it's in range,
so you will need to re-enter your UAM login credentials to rejoin the connection.
Access the resources that empower your teaching, research, and campus responsibilities.
Faculty and Staff accounts are automatically created once they are fully hired (all
pending pre-hire tasks complete) into Workday. This provides access to your UAM email,
Workday, Blackboard, and other university related software. If the Faculty or Staff
member only needs a UAM email, Blackboard and Workday access,
an authorization form is NOT needed.
If the Faculty or Staff member needs additional access (Telephone, VPN, WeevilNet,
Network drives, Website, SharePoint)
an authorization form is required.
Authorization Form
To keep your UAM account secure, we use Multi-Factor Authentication (MFA). It adds
an extra layer of protection by requiring both your password and a second step—like
a code sent to your phone—when logging in. Even if someone knows your password, MFA
helps block unauthorized access. MFA is already turned on for your account; you’ll
just need to follow a few quick steps to finish setting it up the first time you log
in. When you set up your MFA, you're also automatically registered for Self-Service
Password Reset (SSPR), which lets you reset your own password anytime without needing
to contact IT.
MFA Best Practices
Make sure to set up multiple methods of verification (text, call, and app)
It is suggested to use your mobile number – do not use someone else's
If you have a smartphone, it is suggested to use the app rather than a text
When using a non-personal computer, it is recommended to not select “stay signed in”
Lock your phone with a passcode or biometrics and install updates regularly to prevent
vulnerabilities.
Never approve unprompted MFA requests - If you didn’t try to log in, don’t approve
the request — this could be a sign someone else has your password.
Report issues immediately - If you suspect your account is compromised or can’t access
MFA, contact your campus IT helpdesk right away.
If you get a new phone or change how you want to receive your login codes, it’s important
to update your MFA method right away. This helps you avoid being locked out of your
UAM account. Updating your method while you still have access is quick and easy—waiting
until you're locked out can delay your access and require extra steps through IT.
Keeping your MFA method up to date is the best way to stay connected without interruptions.
How To Update Your MFA Verification Method
Update MFA Verification Method Here
myUAM is your personalized, single sign-on portal for all things UAM. It gives you
quick, secure access to essential campus tools like Blackboard, Workday, StarRez (Housing
Application), Email, Microsoft Office 365, and more—all in one place. Once you're
logged in, you can use the app launcher (the grid of nine dots at the top left) to
find tools like Outlook email and Office apps.
Login to myUAM Here
Create A Good (Strong) Password
Must be 12 characters long
Include both uppercase and lowercase letters (case-sensitive).
Include both letters and numbers (alpha-numeric).
Use special characters (Space !  # )
Do not include your login name, a.k.a. username, in any form (as-is, reversed, capitalized,
doubled).
Avoid words that can be found in a dictionary (including foreign and technical dictionaries).
Do not use a password that has been given as an example of a good password.
Do not use other easily obtained information about yourself, such as license plate
numbers, phone numbers, social security numbers, the make of your automobile, the
name of the street you live on, the room number or building in which you work, etc.
One possible way to pick a good password is to make up your own acronym. Create a
phrase that has meaning to you and pick the first letter of each word or use the phrase
itself.
A similar method is to take out all the vowels from a short phrase or use passphrases.
For example:
"I work 8 hours a day." (wrk8hrsdy) or (Iwork8hoursaday)
"We like to eat lunch at 11:30." (Weliketoeatlunchat1130)
"My dog eats too much." (myDogeats2much)
Protect Your Password
Memorize your password.
If you must write down your new password because you are afraid of forgetting it,
then:
Never write your username and your password on the same piece of paper.
Do not place a written copy of your password on the side of your monitor, under your
keyboard, etc.
Destroy the written copy as soon as you have memorized your password.
Do not allow anyone to look over your shoulder while you are entering your password.
Change your password often.
Change your password immediately if it has been compromised.
Reset Your UAM Password Here
As a UAM faculty or staff member, you get Microsoft Office 365 for free on up to five
devices. This includes full access to Word, Excel, PowerPoint, Outlook, Teams, and
more—ideal for course preparation, administrative tasks, and campus communication.
Simply log in through the myUAM portal to download and install Office 365 on your
work or personal devices.
How To Download Office 365
Phishing is a scam where attackers try to trick you into giving up sensitive information—like
your username, password, or banking info—by pretending to be a trusted source. These
messages often use scare tactics or urgent language to get you to click a fake link.
If you receive a suspicious email, don’t click anything—report it to UAM IT immediately!
Reporting helps us block the scammer and protect the entire UAM community.
Report Spam Here
All employees have access to UAM's Wireless Network. The UAM-Secure-M Wi-Fi network
offers an encrypted and safe connection to the UAM network, which includes full internet
access as well as access to UAM Campus Resources including Workday, Email, Library
Resources, and Blackboard.
Employees will use their UAM email address (xxxxxxxx@uamont.edu) and UAM password
(example - Um1234567890) to connect to Wi-Fi on their devices.
Please note that if you are experiencing issues on your Wi-Fi connected device or
have recently changed your UAM password, you may need to "Forget the Network" on your
device and reconnect to the network. Your device remembers each Wi-Fi network you
joined on that device, and it automatically joins that network whenever it's in range,
so you will need to re-enter your UAM login credentials to rejoin the connection.
Encrypted emails protect sensitive information by scrambling the contents so only
the intended recipient can read them. This is especially important when sending confidential
data such as student records, financial information, or personal details.
When should I send an encrypted email?
Use encryption when your email contains:
Student information (FERPA)
Social Security numbers
Financial or payroll data
Medical or health records
Any other confidential or sensitive content
How does the recipient open an encrypted email?
The recipient will receive an email with a link to a secure portal where they can
sign in or use a one-time passcode to view the message. If they reply through that
portal, the response will also be encrypted.
Encrypted email - Office 365
Encrypted email - Outlook Desktop Application
Open Encrypted email
Submit a work order to get support fast. Whether you’re having trouble logging in,
need assistance with campus technology, or have a request for software or hardware,
our Work Order system is the fastest way to get help from the UAM IT team. Once submitted,
your request will be routed to the appropriate technician, and you’ll receive updates
by email as progress is made.
All IT work orders must be submitted through the TeamDynamix app
, our official ticketing system. This ensures your request is routed quickly to the
right team and allows you to track the status of your ticket at any time.
What can I submit a work order for?
Accounts & Access
Account/password issues
UAM Email
Access to software or systems
Permissions or account requests
Devices & Hardware
University-owned computers, laptops, iPads, monitors
Keyboards, mice, webcams, speakers, and printers
Equipment quotes or purchase requests
Equipment transfer to Maintenance & Repair (M&R) for disposal
Connectivity & Communication
Wi-Fi and internet issues
Telephone or voicemail problems
Fax setup or troubleshooting
Classroom & Presentation Tech
Smart Room technology
Projectors and classroom setup
Digital signage support (TVs, display screens)
Software & Systems
Software installations, updates, or troubleshooting
Blackboard
Workday
Dynamic Forms
Institutional Research support
Website issues or edits
Security
Report suspicious activity
Security concerns or account compromise
Other Requests
General IT help
Tech-related projects or ideas
If you're unsure where your issue fits, just submit it under
I Don't See What I Need
—we’ll route it to the right team.
Important Notes:
Do not use this system for emergencies.
For urgent needs (like classroom tech not working), call us directly at
870-460-1036
Be specific.
The more details you provide, the faster we can help.
Check your email.
Updates and resolutions are sent to your UAM email address.
How To Enter An IT Work Order
Enter IT Work Order Here
Google Chrome and Mozilla Firefox are the recommended internet browsers for using
Blackboard.
Be sure to use your UAM email username and password to log into Blackboard. UAM Blackboard
uses Microsoft Multi Factor Authentication. Please note Blackboard will redirect you
to a Microsoft login screen.
Requests for lab software must be submitted to the person responsible for managing
the lab/smart room.  This person will decide if the request is in alignment with the
goals and strategies of the resource that they manage.  Requests submitted after the
deadline will be treated by the IT dept. as a project, and will be completed as soon
as possible.
Identity Theft Prevention
Copyright Resources
computer usage policy
Information Technology
Student Success Center 207
358 University Drive
P.O. Box 3626
Monticello, AR 71656
Office Hours
Monday–Friday | 8:00 AM – 4:30 PM
Summer Hours
Monday–Thursday | 7:00 AM – 5:30 PM | Friday - Closed
Email:
UAM-ITHelp@uamont.edu
Top
Video Modal