Postal | Botswana Communications Regulatory Authority
Source: https://www.bocra.org.bw/postal-0
Archived: 2026-04-23 17:16
Postal | Botswana Communications Regulatory Authority
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telecoms Link
About
Profile
A Word From The Chief Executive
History Of Communication Regulation
Organogram
Board of Directors
Executive Management
Careers
Mandate
Legislation
Telecommunications
National Radio Frequency Plan
Radio Spectrum Planning
The Numbering Plan
Type Approval
Broadcasting
Postal
Internet
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Electronic Evidence
Electronic Communications Transactions
Licensing
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Draft Documents And Legislation
ICT Licencing Framework
ITU Capacity Building Workshop
Complaints
Consumer Education And Advice
Registering Complaints
File A Complaint
Media
News & Events
Speeches
Tenders
ASMS-WebCP
Licence Verification
Type Approval
Register BW
BOCRA Portal
QOS Monitoring
Licensing
telecoms Link
About
Profile
A Word From The Chief Executive
History Of Communication Regulation
Organogram
Board of Directors
Executive Management
Careers
Mandate
Legislation
Telecommunications
National Radio Frequency Plan
Radio Spectrum Planning
The Numbering Plan
Type Approval
Broadcasting
Postal
Internet
bw ccTLD
bw CIRT
Electronic Evidence
Electronic Communications Transactions
Licensing
Projects
Documents
Draft Documents And Legislation
ICT Licencing Framework
ITU Capacity Building Workshop
Complaints
Consumer Education And Advice
Registering Complaints
File A Complaint
Media
News & Events
Speeches
Tenders
ASMS-WebCP
Licence Verification
Type Approval
Register BW
Postal
The
CRA Act, 2012
ushered in a new dawn of regulation for the postal sector as BOCRA assumed the mandate of supervising the provision of postal services in Botswana. The CRA Act prohibits any person to provide postal services without a valid licence issued by BOCRA. The Authority is also mandated to ensure that there is provision of safe, reliable, efficient and affordable postal services throughout Botswana.
In line with this, the Authority has prepared the ground for regulation of postal services by putting in place regulatory instruments and tools that allows ease of market entry and supports innovation for the provision of varied postal service offerings. These regulatory instruments include among others, the
Postal Sector Licensing Framework
to guide the provision of postal services in the country and
Licence Application Requirements
for licensing of courier service providers.
Current Market Structure
The Botswana postal market comprises of two main categories of postal services which include the following:
i.
Ordinary Mail Services or Universal Postal Services
: These are mail services provided nation-wide, under the same conditions for all citizens and customers and delivered into the P.O. Box. These services are only provided by the Designated Public Postal Operator.
ii.
Courier Services or Value-added Services
: These are services provided on a commercial basis and delivered directly to the addressee. These services are mainly provided by courier service providers. However, the Designated Public Postal Operator can also provide these services on a commercial basis.
Licensing of Postal Operators
The licensing framework for the Postal Sector in Botswana comprises of two licence categories as outlined below:
i.
Public Postal Operator Licence
: This licence is issued to only one postal service provider, designated by the Minister responsible for the Communication Sector. The licence is valid for a period of fifteen (15) years and may be renewed upon expiry of the 15-year licence period. The current Designated Public Postal Operator is Botswana Postal Services Limited.
ii.
Commercial Postal Operator Licence
: This licence is issued to operators providing courier services or value-added services. Application for Commercial Postal Operator licence is open at any time and there is no limit on the number of operators to be licensed. The licence is valid for a period of ten (10) years and may be renewed upon expiry of the 10-year licence period.
POSTAL SERVICE OPERATORS OFFERING INTERCONNECTION
Designation of a Public Postal Operator
Pursuant to Section 67 of the CRA Act, the Minister responsible for Communications shall, on the recommendation of the Authority designate one postal service provider as a Public Postal Operator. A Public Postal Operator carries a number of universal service obligations aimed at ensuring that, so far as it is practicable, postal services reach all inhabitants of Botswana. Invariably, this mandate includes provision of universal postal services in areas that are not commercially viable.
Apply For A License
Complaints Process
BOCRA will investigate a consumer complaint against a service provider if there is sufficient evidence to establish.
Botswana Communications Regulatory Authority
Plot 50671 Independence Avenue
Gaborone, Botswana
T : +267 395 7755
F : +267 395 7976
E :
info@bocra.org.bw
Skip to main content
telecoms Link
About
Profile
A Word From The Chief Executive
History Of Communication Regulation
Organogram
Board of Directors
Executive Management
Careers
Mandate
Legislation
Telecommunications
National Radio Frequency Plan
Radio Spectrum Planning
The Numbering Plan
Type Approval
Broadcasting
Postal
Internet
bw ccTLD
bw CIRT
Electronic Evidence
Electronic Communications Transactions
Licensing
Projects
Documents
Draft Documents And Legislation
ICT Licencing Framework
ITU Capacity Building Workshop
Complaints
Consumer Education And Advice
Registering Complaints
File A Complaint
Media
News & Events
Speeches
Tenders
ASMS-WebCP
Licence Verification
Type Approval
Register BW
BOCRA Portal
QOS Monitoring
Licensing
telecoms Link
About
Profile
A Word From The Chief Executive
History Of Communication Regulation
Organogram
Board of Directors
Executive Management
Careers
Mandate
Legislation
Telecommunications
National Radio Frequency Plan
Radio Spectrum Planning
The Numbering Plan
Type Approval
Broadcasting
Postal
Internet
bw ccTLD
bw CIRT
Electronic Evidence
Electronic Communications Transactions
Licensing
Projects
Documents
Draft Documents And Legislation
ICT Licencing Framework
ITU Capacity Building Workshop
Complaints
Consumer Education And Advice
Registering Complaints
File A Complaint
Media
News & Events
Speeches
Tenders
ASMS-WebCP
Licence Verification
Type Approval
Register BW
Postal
The
CRA Act, 2012
ushered in a new dawn of regulation for the postal sector as BOCRA assumed the mandate of supervising the provision of postal services in Botswana. The CRA Act prohibits any person to provide postal services without a valid licence issued by BOCRA. The Authority is also mandated to ensure that there is provision of safe, reliable, efficient and affordable postal services throughout Botswana.
In line with this, the Authority has prepared the ground for regulation of postal services by putting in place regulatory instruments and tools that allows ease of market entry and supports innovation for the provision of varied postal service offerings. These regulatory instruments include among others, the
Postal Sector Licensing Framework
to guide the provision of postal services in the country and
Licence Application Requirements
for licensing of courier service providers.
Current Market Structure
The Botswana postal market comprises of two main categories of postal services which include the following:
i.
Ordinary Mail Services or Universal Postal Services
: These are mail services provided nation-wide, under the same conditions for all citizens and customers and delivered into the P.O. Box. These services are only provided by the Designated Public Postal Operator.
ii.
Courier Services or Value-added Services
: These are services provided on a commercial basis and delivered directly to the addressee. These services are mainly provided by courier service providers. However, the Designated Public Postal Operator can also provide these services on a commercial basis.
Licensing of Postal Operators
The licensing framework for the Postal Sector in Botswana comprises of two licence categories as outlined below:
i.
Public Postal Operator Licence
: This licence is issued to only one postal service provider, designated by the Minister responsible for the Communication Sector. The licence is valid for a period of fifteen (15) years and may be renewed upon expiry of the 15-year licence period. The current Designated Public Postal Operator is Botswana Postal Services Limited.
ii.
Commercial Postal Operator Licence
: This licence is issued to operators providing courier services or value-added services. Application for Commercial Postal Operator licence is open at any time and there is no limit on the number of operators to be licensed. The licence is valid for a period of ten (10) years and may be renewed upon expiry of the 10-year licence period.
POSTAL SERVICE OPERATORS OFFERING INTERCONNECTION
Designation of a Public Postal Operator
Pursuant to Section 67 of the CRA Act, the Minister responsible for Communications shall, on the recommendation of the Authority designate one postal service provider as a Public Postal Operator. A Public Postal Operator carries a number of universal service obligations aimed at ensuring that, so far as it is practicable, postal services reach all inhabitants of Botswana. Invariably, this mandate includes provision of universal postal services in areas that are not commercially viable.
Apply For A License
Complaints Process
BOCRA will investigate a consumer complaint against a service provider if there is sufficient evidence to establish.
Botswana Communications Regulatory Authority
Plot 50671 Independence Avenue
Gaborone, Botswana
T : +267 395 7755
F : +267 395 7976
E :
info@bocra.org.bw