Catholic Education South Australia | Feedback or Complaints
Source: https://www.cesa.catholic.edu.au/our-schools/feedback-or-complaints
Archived: 2026-04-23 17:16
Catholic Education South Australia | Feedback or Complaints
FIND A SCHOOL NEAR YOU
Archdiocese of
Adelaide
& Diocese of
Port Pirie
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Directors' Message
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Positions Vacant
Working in Catholic Education
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Regional Remote Scholarships 2026
How to Apply
Catholic Country Schools
Benefits & Support
Early Career Teacher Program
Teacher Certification
Professional Development
Research
Contact Us
School Directory
Latest News
Phone
+61 (08) 8301 6600
Email
info@cesa.catholic.edu.au
MENU
Archdiocese of
Adelaide
& Diocese of
Port Pirie
About
Who We Are
Executive Director's Message
Directors' Message
Our Strategy
Living Learning Leading
Key Capabilities
What We Believe
Support We Provide
Education in South Australia
Catholic School Parents SA
Animal Ethics
Website Links
Diocese of Port Pirie Schools
School Directory
Latest News
Phone
+61 (08) 8301 6600
Email
info@cesa.catholic.edu.au
Our Schools
School Directory
Diocese of Port Pirie
A Catholic Education
Choosing a School
Starting School In July
Early Years Services
Learning & Teaching
Religious Education
Student Support
Enrolment & Fees
Safe Environments for All
Feedback or Complaints
School Funding
Term Dates
Enrolment & Fees
A Catholic Education
News
Latest News
Media
Wellbeing Initiative
Students with Disability Review
Media
CESA Latest News
Working With Us
Positions Vacant
Working in Catholic Education
Preservice Teacher Scholarships & Opportunities
Workforce Strategy
Regional Remote Scholarships 2026
How to Apply
Catholic Country Schools
Benefits & Support
Early Career Teacher Program
Teacher Certification
Professional Development
Research
Working in Catholic Education
How to apply
Contact Us
Popular Pages
Who We Are
Living Learning Leading
School Directory
What We Believe
Our Strategy
Support We Provide
Education in South Australia
Latest News
Strategic Projects
Share This Page
Catholic schools work in partnership with staff, students, families and the wider community. We welcome feedback and seek to engage constructively when matters of concern arise.
Raising a Query or Concern
In the day-to-day activities of a school, queries, concerns or other matters requiring clarification or resolution will inevitably arise. In the first instance, please make contact with your child’s teacher and/or the school Principal. The school, in most circumstances, is in the best position to receive your feedback or to understand your concerns and work toward a resolution.
Occasionally, when matters are not able to be resolved, students and parents may seek to raise a complaint. Complaints should be raised in accordance with the school’s own process, and ultimately with the Principal.
Contacting the Catholic Education Office
If resolution at the school level cannot be achieved in a diocesan school, you may contact Catholic Education Office in the following ways:
By telephone: 08 8301 6600
By email to
intake@cesa.catholic.edu.au
via our
Contact page
By post to:
Intake Officer
Catholic Education Office
PO Box 179 TORRENSVILLE PLAZA SA 5031
Information to Include in Your Correspondence
Please provide sufficient detail including:
your name,
your daytime contact number,
your email address,
the school involved,
your child’s name,
any relevant information relating to your complaint, and
the resolution you are seeking.
On receipt of your correspondence we will endeavour to respond to your initial contact with us within three working days.
For most matters, a complaint will be referred to the school Principal to address in the first instance. A Senior Consultant from the Catholic Education Office will be made aware of the complaint and may support the school to determine the most appropriate course of action to respond to the matter.
Separately Governed Schools
For separately governed schools, we will usually refer the matter back to the school or advise how to contact the school’s governing authority as appropriate.
Further Information
For further details on how complaints are managed please see the
Complaint Response and Resolution Procedure
.
Please note:
neither the South Australian Minister for Education nor the South Australian Department for Education has any authority to directly intervene in any complaints relating to the operations of Catholic schools.
Search for any Catholic Education South Australia school.
School Search
FIND A SCHOOL NEAR YOU
Archdiocese of
Adelaide
& Diocese of
Port Pirie
About
Back
Who We Are
Executive Director's Message
Directors' Message
Our Strategy
Living Learning Leading
Key Capabilities
What We Believe
Support We Provide
Education in South Australia
Catholic School Parents SA
Animal Ethics
Website Links
Diocese of Port Pirie Schools
Our Schools
Back
School Directory
Diocese of Port Pirie
A Catholic Education
Choosing a School
Starting School In July
Early Years Services
Learning & Teaching
Religious Education
Student Support
Enrolment & Fees
Safe Environments for All
Feedback or Complaints
School Funding
Term Dates
News
Back
Latest News
Media
Wellbeing Initiative
Students with Disability Review
Working With Us
Back
Positions Vacant
Working in Catholic Education
Preservice Teacher Scholarships & Opportunities
Workforce Strategy
Regional Remote Scholarships 2026
How to Apply
Catholic Country Schools
Benefits & Support
Early Career Teacher Program
Teacher Certification
Professional Development
Research
Contact Us
School Directory
Latest News
Phone
+61 (08) 8301 6600
info@cesa.catholic.edu.au
MENU
Archdiocese of
Adelaide
& Diocese of
Port Pirie
About
Who We Are
Executive Director's Message
Directors' Message
Our Strategy
Living Learning Leading
Key Capabilities
What We Believe
Support We Provide
Education in South Australia
Catholic School Parents SA
Animal Ethics
Website Links
Diocese of Port Pirie Schools
School Directory
Latest News
Phone
+61 (08) 8301 6600
info@cesa.catholic.edu.au
Our Schools
School Directory
Diocese of Port Pirie
A Catholic Education
Choosing a School
Starting School In July
Early Years Services
Learning & Teaching
Religious Education
Student Support
Enrolment & Fees
Safe Environments for All
Feedback or Complaints
School Funding
Term Dates
Enrolment & Fees
A Catholic Education
News
Latest News
Media
Wellbeing Initiative
Students with Disability Review
Media
CESA Latest News
Working With Us
Positions Vacant
Working in Catholic Education
Preservice Teacher Scholarships & Opportunities
Workforce Strategy
Regional Remote Scholarships 2026
How to Apply
Catholic Country Schools
Benefits & Support
Early Career Teacher Program
Teacher Certification
Professional Development
Research
Working in Catholic Education
How to apply
Contact Us
Popular Pages
Who We Are
Living Learning Leading
School Directory
What We Believe
Our Strategy
Support We Provide
Education in South Australia
Latest News
Strategic Projects
Share This Page
Catholic schools work in partnership with staff, students, families and the wider community. We welcome feedback and seek to engage constructively when matters of concern arise.
Raising a Query or Concern
In the day-to-day activities of a school, queries, concerns or other matters requiring clarification or resolution will inevitably arise. In the first instance, please make contact with your child’s teacher and/or the school Principal. The school, in most circumstances, is in the best position to receive your feedback or to understand your concerns and work toward a resolution.
Occasionally, when matters are not able to be resolved, students and parents may seek to raise a complaint. Complaints should be raised in accordance with the school’s own process, and ultimately with the Principal.
Contacting the Catholic Education Office
If resolution at the school level cannot be achieved in a diocesan school, you may contact Catholic Education Office in the following ways:
By telephone: 08 8301 6600
By email to
intake@cesa.catholic.edu.au
via our
Contact page
By post to:
Intake Officer
Catholic Education Office
PO Box 179 TORRENSVILLE PLAZA SA 5031
Information to Include in Your Correspondence
Please provide sufficient detail including:
your name,
your daytime contact number,
your email address,
the school involved,
your child’s name,
any relevant information relating to your complaint, and
the resolution you are seeking.
On receipt of your correspondence we will endeavour to respond to your initial contact with us within three working days.
For most matters, a complaint will be referred to the school Principal to address in the first instance. A Senior Consultant from the Catholic Education Office will be made aware of the complaint and may support the school to determine the most appropriate course of action to respond to the matter.
Separately Governed Schools
For separately governed schools, we will usually refer the matter back to the school or advise how to contact the school’s governing authority as appropriate.
Further Information
For further details on how complaints are managed please see the
Complaint Response and Resolution Procedure
.
Please note:
neither the South Australian Minister for Education nor the South Australian Department for Education has any authority to directly intervene in any complaints relating to the operations of Catholic schools.
Search for any Catholic Education South Australia school.
School Search