Water and Sewerage Department | City of Detroit

Water and Sewerage Department | City of Detroit Water and Sewerage Department On This Page block-detroitminew-views-block-news-events-block-1,News & Events*block-detroitminew-views-block-related-links-block-1,Related Links*block-detroitminew-views-block-video-playlist-block-1,Videos*documents-block,Documents*block-detroitminew-views-block-forms-block-1,Forms*block-views-block-faq-block-1,FAQs*block-detroitminew-views-block-district-map-block-1,District Map*block-views-block-council-office-directory-block-1,Office Directory*block-detroitminew-views-block-contacts-block-3,Contacts*block-detroitminew-views-block-contacts-block-4,Contacts*block-detroitminew-views-block-council-member-bio-block-1,Bio*block-detroitminew-views-block-sub-sections-block-1,Sections*block-detroitminew-views-block-web-apps-block-1,Web Apps*block-detroitminew-views-block-news-events-block-4,News*block-detroitminew-views-block-news-events-block-3-2,Events*block-detroitminew-views-block-contacts-special-block-1,Staff*block-detroitminew-views-block-statements-block-1,Statements*block-detroitminew-views-block-newsletters-block-1,Newsletters*block-detroitminew-views-block-newsletters-block-3,Ordinance*block-detroitminew-views-block-newsletters-block-2,Resolutions*block-detroitminew-views-block-newsletters-block-4,Memos Services Pay Your Water Bill See All City Services DWSD is here to help – no one has to lose their water service! Enroll in the EasyPay for only $10 down! Enroll Today! Pay your bill or access your account Customer Portal See where data predicts the existence of lead service lines Water Service Line Inventory Map Learn how to save on your monthly bill Water Savings & Safety Tips For homeowners, find out more about this third-party program Water & Sewer Line Warranty We deliver some of the world’s cleanest, safest drinking water. The Detroit Water and Sewerage Department (DWSD) delivers clean water and collects sanitary sewage and stormwater from more than 280,000 accounts, representing a residential population of more than 645,000. DWSD’s water system consists of more than 2,700 miles of water main and 29,000-plus fire hydrants, and the combined sewer collection system has nearly 3,000 miles of sewer piping, more than 90,000 catch basins and 20 green stormwater infrastructure projects within the city of Detroit. Since June 2019, DWSD has committed $100 million per year to address the aging infrastructure, including replacing lead service lines and improving flood mitigation. For Customer Service and Water & Sewer Emergencies Call (313) 267-8000 Resources Submit DWSD FOIA Request File a Damage Claim Pay Your Water Bill or Access Account Lifeline Plan and Assistance Programs Report Water or Sewer Problems Doing Business with DWSD - Procurement Water and Sewer Service Line Warranty News & Events Apr 15 Board of Water Commissioners April 2026 Meeting Event Apr 01 Board of Water Commissioners April 2026 Committee Meetings Event Mar 20 Detroit's water sampling results stay under the Lead & Copper Rule action level News The city’s most recent water testing is well under t More Events More News Request water or sewer tap permits and hydrant use permits Permits Verify if you have a lead service line Lead Service Line Verification Get updates on water system construction Water Upgrades Get updates on sewer system construction Sewer Upgrades PLAYING Let's Get the Lead Out PLAYING DWSD Delivers Clean Water PLAYING DWSD Lifeline Plan PLAYING DWSD Working Hard for You - Recruitment PLAYING DWSD Protect Your Pipes PLAYING DWSD Save Money & Protect Your Pipes PLAYING Catch Basin Education PLAYING How to Register Your Detroit Water Account - DWSD Customer Care Web Portal PLAYING DWSD Water Main Replacement Projects PLAYING SBA Info PLAYING DWSD Expands Virus Detection Partnership with MSU to Combat COVID-19 PLAYING DWSD Sewer Lining Video PLAYING DWSD Field Services Technician - CCTV PLAYING Working Together Makes a Big Difference News 2026-03-20 Detroit's water sampling results stay under the Lead & Copper Rule action level The city’s most recent water testing is well under t 2026-03-11 Mayor Sheffield, partners launch Round 3 of Down Payment Assistance Program as part of her home ownership strategy Total of 794 households realized the American Dream 2026-03-08 UPDATE: 1 lane of E. Jefferson to remain open in each direction during water main repairs; work expected to last until mid-week DPD and DPW Traffic Management will be on site Monda Contacts City Directory DWSD DWSD Detroit City Directory DWSD Customer Service We are here to help you with your Detroit Water and Sewerage Department (DWSD) account. DWSD is Here to Help – Water Assistance Programs Options for payment and water conservation assistance for your DWSD account Protect the Pipes How to protect your pipes and how DWSD is maintaining and upgrading the public water and sewer systems Water and Sewer Maintenance/Emergencies Learn about the water and sewer systems, pipe responsibility and report water and sewer emergencies. Water and Sewer Meters Information on Water and Sewer Meters Fire Hydrant Use Information Information on correct fire hydrant use and how to apply to use a fire hydrant. Billing and Payments Find out what factors contribute to your bill, how you can pay and dispute your bill Pay My Bill and Manage My Account Login to manage your water department account. DWSD Landlord and Tenant Agreements Information DWSD Landlord and Tenant Agreement information Customer Policies Learn about the Detroit Water and Sewerage Department customer policies DWSD Leak Credit DWSD Leak Credit Request DWSD Real Estate Closing Bill Request a final water read and real estate closing bill How Do I Turn On/Transfer/Turn Off Water Service How do I turn on, transfer or turn off water service Learn About Your Water and Sewer Bill Information about DWSD bills Nonresidential Drainage Credits Learn ways to get credits on the drainage charge for nonresidential parcels DWSD Damage Claims & Sewage Backups How to file a damage claim after a sewer backup or other incident related to the water and sewer systems. Drainage Charge The drainage charge is a fee for collecting, storing and treating rain and snow melt that runs off hard, impervious surfaces Fire Hydrant Use & Maintenance Information about Fire Hydrant Use & Maintenance Request a DWSD Permit Request a permit for water or sewer taps, hydrant use and demolition. Drainage Guide and Forms Drainage charge and credit guides and forms How Does DWSD Use My Data? How Does DWSD Use My Data? Customer Portal You can pay your water bill and access your Detroit Water and Sewerage Department (DWSD) account on our Customer Portal Cross Connections Program Information about protecting your water. DWSD Projects The Detroit Water and Sewerage Department (DWSD) has programs and initiatives to deliver clean water, rehabilitate the water and sewer systems, and improve stormwater management. Far West Detroit Stormwater Improvement Project West Warren/Parkland Neighborhood Stormwater Management Project Sewer Improvements Project Near Riverside Park Sewer Improvements Project Near Riverside Park East Side Stormwater Resiliency Planning Study Brightmoor Stormwater Improvement Project Brightmoor Stormwater Improvement Project West Chicago Stormwater Improvement Project West Chicago Stormwater Improvement Project Fenkell Stormwater Projects Fenkell Stormwater Projects Stormwater Project: Oakman Boulevard Information on Stormwater Project: Oakman Boulevard Water & Sewer Upgrades: Cornerstone Village Information on Water & Sewer Upgrades: Cornerstone Village Water & Sewer Upgrades: North Rosedale Park Information on Water & Sewer Upgrades: North Rosedale Park Making Detroit Lead Safe Information about the Lead Safe Detroit program. Capital Improvement Program Overview of the DWSD capital improvement program. DWSD Unplanned Full Lead Service Line Replacement Program Funded by the Sate of Michigan, DWSD is replacing lead service lines it has encountered during previous maintenance work near residential properties. Stormwater Management and Drainage Charge Overview of DWSD's stormwater management activities and the drainage charge. DWSD Construction Construction projects for planned water and sewer upgrades and emergency repairs Green Stormwater Infrastructure Projects Find out about DWSD's Green Stormwater Infrastructure Plan DWSD Procurement Information about DWSD contracts and procurements, including the Michigan Inter-governmental Trade Network (MITN) Standard Specification for DWSD Projects Detailed engineering specifications used in project contract documents as a standard by which all DWSD projects are developed. DWSD System Plans System plans covering improvements and expansion to fresh water and wastewater networks, as well as technical specifications for plumbing and water drainage systems. DWSD Resources The Detroit Water and Sewerage Department (DWSD) has resources, educational materials and tips, and legislative documents available to the public. Basement Backup and Flood Protection Basement Backup and Flood Protection DWSD Flood Safety and Reduction Tips DWSD Flood Safety and Reduction Tips DWSD Water & Sewer Tips Water Saving Tips Submit DWSD FOIA Request Follow the instructions to submit a FOIA request to DWSD. Stormwater Management Regulations Overview of City of Detroit stormwater management regulations Blue Ribbon Panel on Affordability Summary of finding from the 2015 - 2016 Blue Ribbon Panel on Affordability Fats, Oil and Greases Fats, oils and greases that can build up in your drains and cause sewer backups. The good news is that this is preventable. Water Quality Reports Annual DWSD water quality reports DWSD Legal Notices DWSD Legal Notices DWSD Policies Polices approved by the Board of Water Commissioners DWSD Metrics Metrics from the DWSD Director Board of Water Commissioners Agendas and Documents Board of Water Commissioners Agendas and Documents Awards Awards earned by the Detroit Water and Sewerage Department About DWSD Overview of DWSD and its history Web Apps DWSD Capital Improvement Projects