Patient Rights and Responsibility - MCHC Health Centers Notice: One of our vendors was impacted by a security incident, which affected some of our patients' or their primary insured's protected health information. Patient Rights and Responsibility Patient Resources Patient Rights and Responsibility As our patient you have the right to: Personal dignity. Be informed about any aspect of your care in terms that you understand. Confidentiality of information gathered during your treatment. Privacy during care. Security for yourself and your property. Fully participate in all decisions related to your healthcare including: – Advanced Directives and any help you may need in formulating them. – Any ethical issues that impact your care. – An opportunity to resolve any conflicts about your care. – Informed consent about your care including the right to designate a surrogate decision maker. Considerate, respectful care from all staff. Express concerns about any of the services we provide you, to have these concerns reviewed, and, when possible, resolved. High-quality and compassionate health care. Information about fee schedules and payment policies. Be informed of the organization’s rules and regulations concerning your conduct. Appropriate assessment and management of pain. A choice of primary care providers on our team and available qualified specialists. Physical access to the facility for the physically and visually impaired. Effective communication that considers language needs, as well as hearing, speech and visual impairments. Not to be discriminated against on the basis of race, color, national origin, age, disability, sex or any other protected class. As our patient your responsibilities include: Maximizing healthy habits, such as exercising, not smoking and eating a healthy diet. Fully participating in all decisions related to your health care including Advance Directives. Working with health care providers in developing and carrying out agreed-upon treatment plans. Disclosing relevant information. Clearly communicating your wants and needs. Avoiding knowingly spreading diseases. Being aware of a health care provider’s obligations to be efficient and equitable in providing care to other patients in the community. Showing respect for other patients and all staff members. Making good-faith effort to meet financial obligations. Please remember that we can serve you better when: You make your appointments as far in advance as possible. You keep your schedule appointments or cancel/reschedule them as early as possible to allow others a chance to be seen. You remember to update any changes in phone number or address as soon as possible. You bring all forms that need to be filled out at the time of your visit, such as WIC, Disability or DMV physical exams. You bring a complete medication list to each visit. This presents an abbreviated version of your full rights and responsibilities under law; for a complete understanding of these rights, click here to see a copy of MCHC policy #BD-104 or call (707) 472-4596. Derechos de los pacientes (Español PDF) Resources New Patients My Chart Medical Home Financial Services Forms Advance Directives Surprise Billing Patient Rights and Responsibility Protecting Your Privacy Prepare for Your Visit QUICK LINKS | CONTACT MyChart New Patients Job Opportunities Patient Rights and Responsibility Protecting Your Privacy Surprise Billing (707) 468-1010 HOURS & LOCATIONS : UKIAH, WILLITS AND LAKEPORT MCHC Hillside and Dora Facebook MCHC Lakeview Facebook MCHC Little Lake Facebook MCHC Care for Her Facebook