Patients and visitors
Source: https://www.sjog.org.au/patients-and-visitors
Archived: 2026-04-23 17:18
Patients and visitors
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Patients and visitors
Welcome patients and visitors
Our compassionate care begins with providing you all the information you need to prepare for your time with us, either as a patient or when visiting a loved one.
Patients and visitors
What to expect
Day patients
Pre-admissions
Admissions
Overnight patients
Infection prevention at St John of God Health Care
Children young people and adults at risk
My Admission
Informed financial consent
Quality, safety and care
Using private health insurance
Self-funded care
Find a specialist
Pay my bill
Pay my bill
Telehealth
Pastoral services
Donations and bequests
Information for boarders
Veterans' affairs
Arts and health
Patient FAQs
Privacy
Rights and responsibilities
Community Services Charter
DonateLife
Our locations
Find your nearest St John of God location that provides the service you require.
Search locations
Our services
Find out more about the services we provide and where they are offered.
Browse services
Find a specialist
Search for the contact details and biographies of our leading doctors.
Find a specialist
Pay My Bill
Give Feedback
Privacy
Donate
Visiting hours
Visiting hours vary at each of our facilities. Browse our locations to find specific visiting hours and information for your local hospital or service.
Our Locations
Patients and visitors blogs
Find out more about your upcoming stay or our facilities.
All blogs
Quality care
As such we actively benchmark and share our quality, clinical risk and performance metrics as well as our patient satisfaction results, so you can rest assured that you and your loved ones are receiving the best possible care in a safe environment.
Quality, safety and care
What to expect
You and your loved ones can expect the highest level of care, compassion and respect from our caregiver team.
What to expect
Patient and family support
We recognise the importance of spiritual, religious and emotional care for all people. Our professionally trained pastoral services caregivers are an integral part of the multidisciplinary healthcare team, complementing and contributing to our overall person centred care.
Pastoral services
Common patient FAQs
Our top doctors and specialists can be found through the
find a specialist
tool.
You should bring the following items with you when you are admitted to hospital. Your doctor will let you know if you need to bring any other items.
Your Medicare card and concession cards such as the Safety Net Card and Department of Veterans’ Affairs Card
Your health fund details
Name and address of your general practitioner
Emergency contact details of your next of kin
Any x-rays or scans related to your condition
Any current medications you are taking, including natural remedies and supplements
A list of allergies to food, medications, latex, dyes and dressings
Details of your employer and the date, time and place of accident if your surgery or procedure is covered by Workers’ Compensation or the Motor Vehicle Injury Trust
Pyjamas or nightgowns, dressing gown and slippers (non-slip sole)
Personal toiletries
A small amount of money for items such as newspapers and magazines
Bring your personal items in a small bag (hand luggage) that can fit into limited storage space provided in patient rooms.
Please do not bring jewellery, valuables or excess cash to hospital. While care is taken with your personal belongings, facilities for safekeeping are limited and we cannot take responsibility for any loss or damage.
We recommend you check with the ward nurse manager before bringing flowers and gifts to your loved ones in hospital.
Flowers cannot be taken to patients in intensive care, critical care and coronary care units as they pose an infection control risk. Potted plants are not allowed in patient rooms.
Our accounts department is ready to answer any questions you may have about your bill:
Email:
[email protected]
Tel: 1300 556 089
Fax: (08) 9261 3498
Before you come to hospital, we recommend you speak to your private health insurance to confirm your eligibility, level of cover and liability for any excesses, co-payments or other out-of-pocket expenses.
It is important to know some services and costs may not be covered by your health insurance, especially if your treatment involves allied health care, such as physiotherapy and pharmacy.
If you do not have health insurance, you will be required to pay the estimated costs of your hospital bed fees, operating theatre fees and prosthetic fees (if applicable) at the time of admission.
Patient FAQs
Research
We undertake high quality, ethical research which has the greatest potential to improve clinical practice.
Find out more
We acknowledge the Traditional Owners of Country throughout Australia and recognise their continuing connection to land, waters and community. We pay our respect to them and their cultures and to Elders past and present.
Terms of use
Privacy
Rights & responsibilities
Site map
Skip to navigation
Skip to search
Patients and visitors
Welcome patients and visitors
Our compassionate care begins with providing you all the information you need to prepare for your time with us, either as a patient or when visiting a loved one.
Patients and visitors
What to expect
Day patients
Pre-admissions
Admissions
Overnight patients
Infection prevention at St John of God Health Care
Children young people and adults at risk
My Admission
Informed financial consent
Quality, safety and care
Using private health insurance
Self-funded care
Find a specialist
Pay my bill
Pay my bill
Telehealth
Pastoral services
Donations and bequests
Information for boarders
Veterans' affairs
Arts and health
Patient FAQs
Privacy
Rights and responsibilities
Community Services Charter
DonateLife
Our locations
Find your nearest St John of God location that provides the service you require.
Search locations
Our services
Find out more about the services we provide and where they are offered.
Browse services
Find a specialist
Search for the contact details and biographies of our leading doctors.
Find a specialist
Pay My Bill
Give Feedback
Privacy
Donate
Visiting hours
Visiting hours vary at each of our facilities. Browse our locations to find specific visiting hours and information for your local hospital or service.
Our Locations
Patients and visitors blogs
Find out more about your upcoming stay or our facilities.
All blogs
Quality care
As such we actively benchmark and share our quality, clinical risk and performance metrics as well as our patient satisfaction results, so you can rest assured that you and your loved ones are receiving the best possible care in a safe environment.
Quality, safety and care
What to expect
You and your loved ones can expect the highest level of care, compassion and respect from our caregiver team.
What to expect
Patient and family support
We recognise the importance of spiritual, religious and emotional care for all people. Our professionally trained pastoral services caregivers are an integral part of the multidisciplinary healthcare team, complementing and contributing to our overall person centred care.
Pastoral services
Common patient FAQs
Our top doctors and specialists can be found through the
find a specialist
tool.
You should bring the following items with you when you are admitted to hospital. Your doctor will let you know if you need to bring any other items.
Your Medicare card and concession cards such as the Safety Net Card and Department of Veterans’ Affairs Card
Your health fund details
Name and address of your general practitioner
Emergency contact details of your next of kin
Any x-rays or scans related to your condition
Any current medications you are taking, including natural remedies and supplements
A list of allergies to food, medications, latex, dyes and dressings
Details of your employer and the date, time and place of accident if your surgery or procedure is covered by Workers’ Compensation or the Motor Vehicle Injury Trust
Pyjamas or nightgowns, dressing gown and slippers (non-slip sole)
Personal toiletries
A small amount of money for items such as newspapers and magazines
Bring your personal items in a small bag (hand luggage) that can fit into limited storage space provided in patient rooms.
Please do not bring jewellery, valuables or excess cash to hospital. While care is taken with your personal belongings, facilities for safekeeping are limited and we cannot take responsibility for any loss or damage.
We recommend you check with the ward nurse manager before bringing flowers and gifts to your loved ones in hospital.
Flowers cannot be taken to patients in intensive care, critical care and coronary care units as they pose an infection control risk. Potted plants are not allowed in patient rooms.
Our accounts department is ready to answer any questions you may have about your bill:
Email:
[email protected]
Tel: 1300 556 089
Fax: (08) 9261 3498
Before you come to hospital, we recommend you speak to your private health insurance to confirm your eligibility, level of cover and liability for any excesses, co-payments or other out-of-pocket expenses.
It is important to know some services and costs may not be covered by your health insurance, especially if your treatment involves allied health care, such as physiotherapy and pharmacy.
If you do not have health insurance, you will be required to pay the estimated costs of your hospital bed fees, operating theatre fees and prosthetic fees (if applicable) at the time of admission.
Patient FAQs
Research
We undertake high quality, ethical research which has the greatest potential to improve clinical practice.
Find out more
We acknowledge the Traditional Owners of Country throughout Australia and recognise their continuing connection to land, waters and community. We pay our respect to them and their cultures and to Elders past and present.
Terms of use
Privacy
Rights & responsibilities
Site map