Patient & Family Advisory Council at RWJUH Somerset Patient & Family Advisory Council Patients & Visitors Patient & Family Advisory Council Patient and Family Advisory Council Improves Safety, Quality and the Patient Experience Working Together to Serve Our Communities Better at Robert Wood Johnson University Hospital Somerset At Robert Wood Johnson University Hospital (RWJUH) Somerset, we are committed to listening to the voices of our patients and their family members and acting on their feedback to improve the patient experience. If you have been a patient or a family member of a patient who has been treated here, we invite you to join our Patient and Family Advisory Council (PFAC). Our PFAC is composed of a group of current and former patients, families and hospital staff who work together to improve the patient experience and quality of care. The PFAC Mission The PFAC is dedicated to strengthening collaboration between patients and family members and the health care team to enhance RWJUH's ability to deliver the highest standard of safe, comprehensive and compassionate care. What Does a PFAC Do? The PFAC helps to improve programs, services and policies within the organization and promote a culture of patient- and family-centered care. Our PFAC helps us learn from patients' diverse perspectives and firsthand experiences and integrate their ideas into service delivery and quality improvement efforts. PFAC members work closely with our Patient Experience Team, connecting the patients and families with medical staff, clinicians and administrators as partners to improve care delivery. Meet Our Advisory Council Members Accomplishments PFACs are a proven approach for health care organizations to form a partnership that improves patient and family experiences. Some of the ways our PFAC has made a difference at RWJUH include: Participated in the mock patient room design for the new orthopedic pavilion Provided input for the new palliative care brochure Reviewed the sepsis brochure Served as Schwartz Center rounds panelists — Rounds are forums where clinical and non-clinical staff discuss the challenging social and emotional issues that arise in working in health care Visited patients to learn about the patient experience and provided feedback to leadership (pre-COVID) Collaborated on the Badge Buddies program, which is a program that added a reminder to all on employees how ways to effectively communicate with patients, families and each other Serve on the Patient Education committee Serve on the Somerset Quality Committee Serve as representation on the electronic medical records system For more about how PFACs have been making quality improvements across the RWJBarnabas Health system, visit our Accomplishments page. If you have questions or would like to join the PFAC, please call (908) 685-2430 Our Quality Testimonials Appointments The care was incredible. They all encouraged me and made me feel like I was their most important patient. They kept telling me, ‘We’re going to get through this, Steve Since the surgery, I'm walking without pain. I'm walking without a limp and I was even able to dance with my son at his wedding. Patients “I was beyond stressed – it’s hard to explain unless you go through it,” says Jean, age 63. “But that recommendation was the best one I’ve ever received in my life.” Jean View All Stories Watch Testimonial Watch Testimonial Watch Testimonial View All Posts Apr 20, 2026 RWJUH Somerset Supports Somerville Emergency Services Center Apr 9, 2026 Robert Wood Johnson University Hospital Somerset Designated as Psychiatric Emergency Screening Services Provider for Somerset County Mar 24, 2026 RWJUH Somerset Redesignated as Magnet Hospital for Nursing Excellence View All Events Virtual Pregnancy and Breastfeeding Support Group Apr 27, 2026 Preparation for Breastfeeding May 8, 2026 Celiac and Gluten-Free Support Group Apr 23, 2026 Make Time for Mammography: It’s A Pink Party! - RWJUH Somerset Apr 24, 2026 Find A Doctor RWJ University Hospital Somerset 110 Rehill Avenue Somerville NJ 08876 USA (908) 685-2200 Get Directions Hours Monday-Saturday 8:00am-9:00pm Sunday CLOSED (908) 685-2430 Not finding the treatment you're looking for? View All Services