Consumers

Consumers
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Consumers
Understanding the ICC
Citizens Guide to the ICC
Electric, Natural Gas, Sewer, and Water
Rules Applicable to Utilities
Water Customer Bill of Rights
US EPA WaterSense
Interest Rate Cases
Telephone & Telemarketers
988 IL Conversion FAQ
CTIA Consumer Code For Wireless Service [83 Il. Adm. Code 736.500]
Hearing and Speech-Impaired Consumers
Maximum Operator Service Provider Rates Within Illinois – 2026
Maximum Operator Service Provider Rates Within Illinois – 2025
Prepaid Calling Service Providers
National Do-Not-Call Registry enrollment and complaints
Interest Rate Cases
File a Complaint
You can ask a question or file a complaint with the Commission. ICC staff will help you file your complaint and provide you with the information you need.
File a Complaint
Make a Public Comment
Illinois consumers have the option to file a public comment regarding any case being considered by the Commission. Public comments can be submitted the following ways.
Make a Public Comment
Report a Gas Leak
Report a Gas Leak
Electric Choice/Plug In Illinois®
Here you can learn about electric competition in Illinois and find out how to choose a supplier and learn about additional ways to conserve energy.
Electric Choice/Plug In Illinois®
Customer Complaint Statistics
Electric Choice Basics
Local Government Electric Aggregation
Natural Gas Choice
In Illinois, some residential and small business customers have the option to purchase their natural gas supply from an Alternative Gas Supplier (AGS).
Natural Gas Choice
Natural Gas Supplier Information
Financial Assistance Programs
Electric and Natural Gas
2026 Low-Income Discount Workshops Announcement
DCEO – 2025 Report on the Results of Operations
DCEO – 2024 Report on the Results of Operations
LIHEAP (Illinois Low Income Energy Assistance Program)
DCEO - 2023 Report on the Results of Operations
Ameren Illinois Energy Assistance
ComEd Energy Assistance
Nicor Gas Energy Assistance
Peoples Gas Energy Assistance
DCEO - 2022 Report on the Results of Operations
Telephone
Universal Telephone Assistance Programs
Water
Illinois American Water Payment Assistance
Consumer Intervenor Compensation Fund
Consumer Intervenor Compensation Fund
Smart Tips Campaigns
Natural gas discount rates
Utility bill assistance
Natural gas safety
Winter storm power outage
Shutting off home utilities
Safe digging
Stay cool and save money
Predatory safety tows
Winter energy savings
Before switching electric suppliers
Water conservation and savings
Consumer assistance
Downed power line safety
Before you hire a household goods mover
Energy Efficiency and Conservation
There are several steps you can take to reduce energy usage and cut energy costs for your household or business. Below are links that may help you find help in reducing energy bills by eliminating energy loss and increasing efficiencies.
EE Opt Out Application Form for Eligible Large Private Energy Customers
Aqua Aid
Ameren Illinois Act On Energy
Center for Neighborhood Technologies
ComEd - Home Savings
Elevate Energy – Smarter energy use for all
Illinois Environmental Protection Agency: Green Tips
Illinois Home Weatherization Assistance Program
KeepCool.Illinois.gov
KeepWarm.Illinois.gov
Nicor Gas: energySMART
Peoples Gas: Saving Energy
US Department of Energy: Consumer
US Department of Energy: Energy Efficiency and Renewable Energy
US Environmental Protection Agency: Water Conservation Tips