Security & Fraud Center | RBFCU - Credit Union
Source: https://www.rbfcu.org/privacy-security/security-fraud-center
Archived: 2026-04-23 17:18
Security & Fraud Center | RBFCU - Credit Union
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RBFCU Mobile
®
app
Download our app for a better mobile banking experience.
Get
Security & Fraud Center
Security & Fraud Center
What is Phishing?
How to Recognize It and Protect Yourself
Learn how to spot a phishing attack, and the four steps the FTC recommends to protect yourself.
Read more
→
Protect Your Passwords
Why It's Important
Keeping your passwords safe is not hard to do, and it takes less time than you might think.
Learn more
→
Three Common Fraudster Tactics
Credibility
Fraudsters are skillful at creating unsolicited text messages, emails or links to websites that appear realistic, but they are fake and threaten the security of your accounts if you engage with them.
Urgency
Fraudsters like to create a sense of urgency or scarcity, so you’ll be less likely to think before you act.
Authority
Scammers often pose as authority figures in an attempt to make demands without being questioned. They might even identify themselves as RBFCU employees.
If you believe you have been a victim of fraud,
click here to report it
.
Identity Theft Coverage
Financial Resources
Email & Text Alerts
Contact Us
RBFCU and RBFCU employees will never initiate a phone call, email or
text message to anyone — members or non-members — asking for your sign-in
information, including usernames, passwords, security questions and answers,
multifactor authentication (MFA) codes, MFA recovery codes and one-time passcodes
(OTP), or other personal information, like account, credit card, debit card or Social
Security numbers. Also, RBFCU employees will never need to sign in to your Online
Banking account on your behalf. If someone contacts you claiming to be an RBFCU
employee and asks you to approve a sign-in request for them, do not respond.
If you receive a suspicious phone call, email or text message, hang up, do not respond to the message, do not click any links, and do not open any attachments. Forward any suspicious emails and text message screenshots to
abuse@rbfcu.org
,
then delete the message. If you believe your account, username or password has been compromised, you should immediately contact RBFCU at
210-945-3300
for assistance. Additionally, members should monitor their
accounts regularly and report any suspicious transactions.
Skip to main content
Schedule an Appointment
ATMs & Locations
Rates
Apply for a Loan
Open an Account
Sign In
Routing Number
314089681
Join
Search
Sign In
Find Your Next Car
Search New & Used Vehicles
Preferred Dealers
Loan Protection
GAP Plus
Mechanical Repair Coverage (MRC)
Credit Insurance
Home Loans & Realty
You found your dream home, now find financing that fits you
Mortgage Overview
Purchase
Refinance
Loan Options
Fixed-Rate
Adjustable-Rate
FHA & VA
Jumbo
New Construction
Land
100% Financing
100% Financing for Medical Professionals
First-Time Homebuyers
Home Equity/HELOC
Home Improvement
Homebuying & Selling Services
Realty Services
Title Insurance
Home Appraisal
Mortgage Retail Team
Retirement
Helping school employees plan for the future with confidence
Retirement Program Overview
Schedule an Appointment
403(b)
Roth 403(b)
457(b)
Roth 457(b)
RBFCU Freedom Retirement Plan
Enroll Online
Manage Your Account
Investments
Helping you invest in life's big moments
Investments Overview
Schedule an Appointment
Financial Advisors
Virtual Advisory Center
Investment Strategies
Financial Health Check
Wealth Management
Trust Services
Insurance
All the coverage you need in one place
Insurance Overview
Request a Quote
Homeowners Insurance
Auto Insurance
Personal Insurance
Business & Commercial Insurance
Health Care Plans & Insurance
Medicare Supplement Insurance Plans
Business
Earning your trust by serving your business
Business Overview
Business Loans
SBA Loans
Business Credit Card
Business Accounts
Business Checking
Business Services
Select Group Membership
Learn
Learn more, earn more, save more with RBFCU
Learn About Finances With RBFCU
Budgeting & Saving
Credit Scores & Credit Reports
Buying a Car & Vehicle Loans
Student Loans & Paying for College
Mortgage Loans & Homeownership
Investments & Financial Planning
Security & Fraud Center
Financial Education
Request a Financial Presentation
GreenPath Financial Wellness
Virtual Financial Coach
Financial Counseling & Education
Debt Management
Calculators
It's a Money Thing
Video Series
Junior Series - Ages 4-10
En Español
Seminars & Webinars
Youth Ambassador Program
FAQs
RBFCU Mobile
®
app
Download our app for a better mobile banking experience.
Get
Security & Fraud Center
Security & Fraud Center
What is Phishing?
How to Recognize It and Protect Yourself
Learn how to spot a phishing attack, and the four steps the FTC recommends to protect yourself.
Read more
→
Protect Your Passwords
Why It's Important
Keeping your passwords safe is not hard to do, and it takes less time than you might think.
Learn more
→
Three Common Fraudster Tactics
Credibility
Fraudsters are skillful at creating unsolicited text messages, emails or links to websites that appear realistic, but they are fake and threaten the security of your accounts if you engage with them.
Urgency
Fraudsters like to create a sense of urgency or scarcity, so you’ll be less likely to think before you act.
Authority
Scammers often pose as authority figures in an attempt to make demands without being questioned. They might even identify themselves as RBFCU employees.
If you believe you have been a victim of fraud,
click here to report it
.
Identity Theft Coverage
Financial Resources
Email & Text Alerts
Contact Us
RBFCU and RBFCU employees will never initiate a phone call, email or
text message to anyone — members or non-members — asking for your sign-in
information, including usernames, passwords, security questions and answers,
multifactor authentication (MFA) codes, MFA recovery codes and one-time passcodes
(OTP), or other personal information, like account, credit card, debit card or Social
Security numbers. Also, RBFCU employees will never need to sign in to your Online
Banking account on your behalf. If someone contacts you claiming to be an RBFCU
employee and asks you to approve a sign-in request for them, do not respond.
If you receive a suspicious phone call, email or text message, hang up, do not respond to the message, do not click any links, and do not open any attachments. Forward any suspicious emails and text message screenshots to
abuse@rbfcu.org
,
then delete the message. If you believe your account, username or password has been compromised, you should immediately contact RBFCU at
210-945-3300
for assistance. Additionally, members should monitor their
accounts regularly and report any suspicious transactions.