How to make record requests and inquiries | Boston.gov
Source: https://www.boston.gov/departments/emergency-medical-services/how-make-record-requests-and-inquiries
Archived: 2026-04-23 17:19
How to make record requests and inquiries | Boston.gov
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How to make record requests and inquiries
Only patients or those authorized by patients may request copies of records.
show
hide
For patients
Step
1
For questions about your bill
Boston EMS contracts with a company to manage transport billing. For questions related to your bill please call
844-353-7842
.
They are able to provide you with a copy of your bill, set up a payment plan, update insurance information, or assist with a hardship application.
Step
2
To request a copy of your medical record
Patients can request copies of their transport record by calling Boston EMS at
617-343-2367
. Select option 2, followed by option 2 again to speak to the Keeper of Records.
show
hide
For third parties
Step
1
Gather necessary information
Ensure you have necessary patient information and incident details, including the date and time the patient was transported. You need to secure a patient authorization for release of medical records.
Step
2
Make Request on ChartSwap
Go to
ChartSwap
. If you have not already done so, create an account.
Enter the necessary information to request a copy of a patient's bill or medical transport record and upload the patient authorization form.
Still have questions?
For patient bills with dates of service before 6/30/2024, call
844-353-7842
.
Fir patient bills with dates of service after 6/30/2024, call
888-420-0977
For medical records, call
617-343-2367
(Option 2, 2).
For ChartSwap, call
855-879-7927
.
Contact:
Emergency Medical Services
617-343-2367
send an email
785 Albany Street
Boston
,
MA
02118
United States
Provide Your Feedback
Skip to Main Content
An official website of the City of Boston.
Here's how you know
Official websites use .boston.gov
A .boston.gov website belongs to an official government organization in the City of Boston.
Secure .gov websites use HTTPS
A lock
(
)
or https:// means you've safely connected to the
.gov website. Share sensitive information only on official, secure
websites.
How to make record requests and inquiries
Only patients or those authorized by patients may request copies of records.
show
hide
For patients
Step
1
For questions about your bill
Boston EMS contracts with a company to manage transport billing. For questions related to your bill please call
844-353-7842
.
They are able to provide you with a copy of your bill, set up a payment plan, update insurance information, or assist with a hardship application.
Step
2
To request a copy of your medical record
Patients can request copies of their transport record by calling Boston EMS at
617-343-2367
. Select option 2, followed by option 2 again to speak to the Keeper of Records.
show
hide
For third parties
Step
1
Gather necessary information
Ensure you have necessary patient information and incident details, including the date and time the patient was transported. You need to secure a patient authorization for release of medical records.
Step
2
Make Request on ChartSwap
Go to
ChartSwap
. If you have not already done so, create an account.
Enter the necessary information to request a copy of a patient's bill or medical transport record and upload the patient authorization form.
Still have questions?
For patient bills with dates of service before 6/30/2024, call
844-353-7842
.
Fir patient bills with dates of service after 6/30/2024, call
888-420-0977
For medical records, call
617-343-2367
(Option 2, 2).
For ChartSwap, call
855-879-7927
.
Contact:
Emergency Medical Services
617-343-2367
send an email
785 Albany Street
Boston
,
MA
02118
United States
Provide Your Feedback