Accessibility | Science Museum View more details on collections site The Science Museum is committed to being open for all. Find information about our accessible facilities and who to contact if you need to know more. Please note: We're currently building new galleries in the museum so there may be some additional noise during your visit. Routes around the museum may be affected. Details will be published on the visit pages and signage will be in place, on site. Please be aware that there is currently no step-free access to the mezzanine level in Making the Modern World and Flight galleries. We apologise for any inconvenience. Related Content Need more information? CALL: 033 0058 0058 EMAIL: [email protected] In this page Contact Information Visit information Contact Information To help plan your visit, get in touch with our Contact Centre Phone line: +44 (0)33 0058 0058 (available 09.00–17.00 seven days a week) Email: [email protected] Visit information For full travel information go to the Visit page Accessible parking A small number of accessible parking spaces are available on Exhibition Road. Blue Badge holders may park in these spaces for four hours between 08.30 and 18.30. These spaces are controlled by the council rather than the museum and cannot be booked in advance. For more information, please see the Royal Borough of Kensington and Chelsea’s website Maps Sensory map Maps are located throughout the museum. A Sensory Map, French, Spanish and Italian Language Maps are available at the Information Desk, L0. Download maps in advance of your visit Braille and Raised line Floorplan A Braille and raised line floorplan of the Museum is available at the Information Desk in Energy Hall, level 0. Tactile Maps are also available for I nformation Age and Medicine Galleries Visual Story and 360 Tour To help you prepare for a visit we have a visual story and 360 tour of our galleries You can find a series of Gallery Introduction videos on a dedicated Science Museum Learning You Tube Channel. Quiet times and Ear Defenders Please note: We're currently building new galleries in the museum so there may be some additional noise during your visit. The museum is less busy and generally quieter from mid-afternoon on weekdays in term time. Queues may form at the entrance to the museum. If this presents a barrier, please approach a member of staff who will be able to grant you priority entry. Ear defenders are available at the Information and Tickets desk (Level 0), IMAX Box Office (Level 0) and Wonderlab ticket desk (Level 3). To help familiarise yourself with the museum and galleries ahead of your visit, you can find a series of Gallery Introduction videos on our Learning page .  You can also explore our museum collection online or view a 360 tour of our galleries We have also created a visual story and sensory map to help you plan your visit to the museum. . Ear defenders are available at the Information and Tickets desk(Level 0), IMAX Box Office (Level 0) and Wonderlab ticket desk (Level 3). The Hidden Disabilities Sunflower Scheme We welcome and support visitors who choose to wear a Sunflower item as part of the Hidden Disabilities Sunflower scheme.  Please note that we do not provide Sunflower items. Find out more about the scheme on the Hidden Disabilities website Lifts For step free routes across the museum check the museum map or ask a member of staff. The majority of lifts have audio announcements and Braille labelling on the buttons. Toilets and baby changing Changing Places toilet Changing places toilet Changing Places Toilet on L0 next to the Hans Rausing Lecture Theatre. It is equipped with hoist, changing bench and centrally located toilet. The toilet is accessible with a RADAR key. If you have forgotten your key please ask a member of staff for access. Full details can be found on the Changing Places Toilet Map Accessible toilets Accessible toilets are available on all levels of the museum. Please refer to the museum map or ask a member of staff for locations. Accessible baby changing facilities Accessible baby changing facilities are available in the following areas: Level -1: access via Lift A and Lift D Level 0: Near Lift F Level 1: access via Staircase D and Lift F Level 2: access lift B, Lift D and Lift F Level 3: access via lift F Borrow a wheelchair or folding stool A limited number of wheelchairs are available. You can book a manual wheelchair in advance by calling 033 0058 0058. You can also borrow a wheelchair or folding stool on the day by asking a member of staff at the Information Desk. Guide and assistant animals Working guide and assistance animals are welcome at the museum. They should be appropriately trained, supervised and kept with you at all times, ideally on a leash. Where possible, dog owners should bring their Assistance Dogs UK (ADUK) identification book and animals should wear the appropriate tabards or harness, but this is not a requirement for entry. If you plan to visit with an assistance animal other than an assistance dog, please get in touch with the Contact Centre via email at [email protected] or by phone at 033 0058 0058, so we can pass your details onto colleagues working on the day of your visit. Please provide the following information: Museum location (we are a group of five museums) Visit date Visit time Contact details (mobile/email) Unfortunately, we cannot admit pets to our museums. Places to eat The Energy Café is located in the Energy Hall on Level 0. It is a self-service café with moveable seats, some of which have backs and arm rests. The Space Cafe is located in the West Hall on Level 0 is both a self-service café and serviced restaurant. It has both fixed and moveable seats, some of which have backs and arms. You are welcome to bring your own food and drink, which you can enjoy in one of our dedicated picnic areas: The picnic terrace on Level -1 The seating area on Level 1 near Technicians The seating area on Level 2 near Galley Café The Picnic area on Level 3 Allergy information is provided on food packaging and on menus. Check the opening times of our cafés and restaurants. Our picnic spaces will be shared with school groups. Hearing Loops Hearing loops are fitted at all ticket and information desks. They can also be found in the Hans Rausing Lecture Theatre on Level 0 and in the show space of Wonderlab on Level 3. Hearing loops are incorporated into most audio exhibits. Please note hearing loops are not working in the Information Age Story Boxes. We apologise for any inconvenience caused. We have five assistive listening headsets for the IMAX: The Ronson Theatre. Please speak to a member of staff at the IMAX ticket desk on Level 0 and they will be able to help. British Sign Language and Captions British Sign Language (BSL) interpretation is incorporated into a number of films and the majority of gallery-based films have captions. Large Print Books and Transcripts Large print books are available across a number of galleries and temporary exhibitions. You can also download from our website ahead of a visit or in galleries where you see a QR code. The Science Museum offers free WiFi if you wish to download the texts during your visit. Touch Objects A tactile object in Information Age Gallery Touchable objects are located in five galleries: Information Age Medicine: The Wellcome Galleries Science City 1550–1800: The Linbury Gallery, Technicians: The David Sainsbury Gallery and Who am I? They are accompanied by large print and Braille labels. Volunteer-led Object handling desks are also available across a number of galleries. Check out the website for scheduled times and locations. Audio Eyes App and Audio trails For Medicine: The Wellcome Galleries and Information Age , audio description can be accessed through the Audio Eyes app , on your personal devise, free to download for iOS. It provides audio-only descriptions for key objects and tactile displays and enables you to roam freely through the gallery. Please be aware that headphones are required when using the app. An Audio Described trail is available in Technicians: The David Sainsbury Gallery, Level 1 via QR codes. Quiet spaces and taking a break If you need a calm place during your visit, quiet spaces are available throughout the museum. These include our Family Room and other low-sensory areas. You can find these on the museum map or ask a member of staff for directions at any time. You can plan ahead with our sensory map to identify quieter routes and galleries. arly Birds On Early Birds dates, the museum opens at 08.00 so that families with children who need a quieter environment can enjoy the Museum free of the hustle and bustle of the general public. Find out more about Early Birds Night Owls The museum opens from 18.30–21.30 on Night Owls evenings, which are for those 16 years and over to have a relaxed environment to explore the Museum. Find out more about Night Owls SENsory Astronights SENsory Astronights is a relaxed, after-dark exploration of the Science Museum for children with special educational needs and disabilities. From science shows to camping in one of our iconic galleries, it will be a night that you and your child will never forget. Find out more about SENsory Astronights If you have any questions about these events, please email [email protected] Training and Awareness We welcome and support visitors who choose to wear a Sunflower item as part of the Hidden Disabilities Sunflower scheme.  Find out more about the scheme on the Hidden Disabilities website Visit the following page for accessibility information for Wonderlab Visit the following page for accessibility information for Imax