Long-Term Care Contacts | Department of Human Services | Commonwealth of Pennsylvania
Source: https://www.pa.gov/agencies/dhs/contact/long-term-care-contacts
Archived: 2026-04-23 17:19
Long-Term Care Contacts | Department of Human Services | Commonwealth of Pennsylvania
DHS Contact Information
Long-Term Care Contact Information
For Participants
Participant Helplines
Resource
Contact Information
Description
Long-Term Care Helpline
1-800-753-8827
Hotline number for consumers and family members.
For further information about long-term care in Pennsylvania, please visit the
Long-Term Services page
.
OLTL Participant Helpline
1-800-757-5042
Enrolled OLTL participants can call with any concerns regarding their services.
Community HealthChoices (CHC) Helpline
1-844-824-3655
Hours:
Monday-Friday, 9 a.m.-12 p.m., 1-4p.m.
Contact information for those interested in applying for home and community-based services.
PA Independent Enrollment Broker (IEB)
1-877-550-4227
TTY: 1-877-824-9346
Provides enrollment services for applicants with physical disabilities applying for the OBRA Waiver, CHC Waiver, Living Independence for the Elderly (LIFE) Program, and the Act 150 Program.
Nursing Home Transition (NHT) Helpline
1-800-833-5196
Hours:
Monday-Friday, 8 a.m.-4 p.m.
Contact information for individuals experiencing difficulty or needing assistance with the NHT process.
Additional Participant Contacts
Resource
Contact Information
Description
CHC Managed Care Organizations (MCOs)
Find Your MCO
MCOs provide CHC coverage to participants.
CHC Resource Email Account
RA-PWCHC@pa.gov
Email the Office of Long-Term Living (OLTL) with your questions regarding the CHC program.
Living Independence for the Elderly (LIFE) Resource Email Accounty
RA-PWLIFE@pa.gov
Email the Office of Long-Term Living (OLTL) with your questions regarding the LIFE program.
Long-Term Care Ombudsman
717-783-8975
The Long-Term Care Ombudsman Program is designed to support and empower consumers by resolving individual complaints involving long-term care service while working to improve and enhance the long-term living system for the residents and their families.
For Providers
Provider Helplines
Resource
Contact Information
Description
Adult Residential Licensing Operator Support Hotline
1-866-503-3926
Hours:
Monday-Friday, 9 a.m.-4 p.m.
Hotline number for personal care home operators. Calls to the Hotline may be anonymous and will not result in unannounced licensing inspections.
Provider Enrollment Helpline
1-800-932-0939
Option 1: Enrollment
Option 2: Billing & Claims
Option 3: Nursing Home Transition
Hours:
Monday-Friday; 9 a.m.-12 p.m., 1-4 p.m.
Helpline open to fee for service providers with questions related to Long-Term care service provision and OLTL waivers, e.g., enrollment, billing, etc. Please note: When inquiring about provider-specific questions, have the provider name and PROMISe™ number available.
Email:
RA-HCBSENPROV@pa.gov
Provider Operations Helpline
1-800-932-0939
Option 1: Enrollment
Option 2: Billing & Claims
Option 3: Nursing Home Transition
Hours:
Monday-Friday; 9 a.m.-12 p.m., 1-4 p.m.
Helpline open to fee for service providers with questions related to Long-Term care service provision and OLTL waivers, e.g., enrollment, billing, etc. Please note: When inquiring about provider-specific questions, have the provider name and PROMISe™ number available.
Email:
RA-PROVIDEROPERATION@pa.gov
DHS Contact Information
Long-Term Care Contact Information
For Participants
Participant Helplines
Resource
Contact Information
Description
Long-Term Care Helpline
1-800-753-8827
Hotline number for consumers and family members.
For further information about long-term care in Pennsylvania, please visit the
Long-Term Services page
.
OLTL Participant Helpline
1-800-757-5042
Enrolled OLTL participants can call with any concerns regarding their services.
Community HealthChoices (CHC) Helpline
1-844-824-3655
Hours:
Monday-Friday, 9 a.m.-12 p.m., 1-4p.m.
Contact information for those interested in applying for home and community-based services.
PA Independent Enrollment Broker (IEB)
1-877-550-4227
TTY: 1-877-824-9346
Provides enrollment services for applicants with physical disabilities applying for the OBRA Waiver, CHC Waiver, Living Independence for the Elderly (LIFE) Program, and the Act 150 Program.
Nursing Home Transition (NHT) Helpline
1-800-833-5196
Hours:
Monday-Friday, 8 a.m.-4 p.m.
Contact information for individuals experiencing difficulty or needing assistance with the NHT process.
Additional Participant Contacts
Resource
Contact Information
Description
CHC Managed Care Organizations (MCOs)
Find Your MCO
MCOs provide CHC coverage to participants.
CHC Resource Email Account
RA-PWCHC@pa.gov
Email the Office of Long-Term Living (OLTL) with your questions regarding the CHC program.
Living Independence for the Elderly (LIFE) Resource Email Accounty
RA-PWLIFE@pa.gov
Email the Office of Long-Term Living (OLTL) with your questions regarding the LIFE program.
Long-Term Care Ombudsman
717-783-8975
The Long-Term Care Ombudsman Program is designed to support and empower consumers by resolving individual complaints involving long-term care service while working to improve and enhance the long-term living system for the residents and their families.
For Providers
Provider Helplines
Resource
Contact Information
Description
Adult Residential Licensing Operator Support Hotline
1-866-503-3926
Hours:
Monday-Friday, 9 a.m.-4 p.m.
Hotline number for personal care home operators. Calls to the Hotline may be anonymous and will not result in unannounced licensing inspections.
Provider Enrollment Helpline
1-800-932-0939
Option 1: Enrollment
Option 2: Billing & Claims
Option 3: Nursing Home Transition
Hours:
Monday-Friday; 9 a.m.-12 p.m., 1-4 p.m.
Helpline open to fee for service providers with questions related to Long-Term care service provision and OLTL waivers, e.g., enrollment, billing, etc. Please note: When inquiring about provider-specific questions, have the provider name and PROMISe™ number available.
Email:
RA-HCBSENPROV@pa.gov
Provider Operations Helpline
1-800-932-0939
Option 1: Enrollment
Option 2: Billing & Claims
Option 3: Nursing Home Transition
Hours:
Monday-Friday; 9 a.m.-12 p.m., 1-4 p.m.
Helpline open to fee for service providers with questions related to Long-Term care service provision and OLTL waivers, e.g., enrollment, billing, etc. Please note: When inquiring about provider-specific questions, have the provider name and PROMISe™ number available.
Email:
RA-PROVIDEROPERATION@pa.gov