VA Office of Resolution Management Skip to footer Meet our Director Onika Coke-Muñoz was appointed Executive Director of the Office of Resolution Management (ORM) at the U.S. Department of Veterans Affairs. In this role, she leads efforts to promote fair, timely, and effective resolution of workplace concerns across the Department, supporting a culture of accountability, and is committed to strengthening trust within the workforce and ensuring employees have access to transparent and equitable processes that support VA’s mission of serving Veterans and their families. Before joining ORM, Ms. Coke-Munoz served as both the Deputy Executive Director of Program Administration and the Chief Learning Officer for the Veterans Benefits Administration (VBA). In these roles, she advised senior leaders within VA on issues related to VBA’s talent management programs, practices, and relevant laws and regulations, supporting 36,000 employees nationwide. Onika Coke Muñoz Executive Director Office of Resolution Management Office of Resolution Management Department of Veterans Affairs The Office of Resolution Management (ORM) aims to prevent and address unlawful employment discrimination while promoting equal opportunity for the Department of Veterans Affairs (VA) employees and stakeholders. ORM also processes Civil Rights Discrimination Complaints and oversees the Harassment Prevention Program. Select an option below to learn more about each program area. File a Complaint Call us at 888-566-3982 or via TTY/TDD 888-626-9008 (8:00 AM - 6:00 PM Eastern Time) Equal Employment Opportunity Know your rights to a workplace free from discrimination. Review information on the Equal Employment Opportunity complaint process including confidential counseling, mediation, and investigation. Harassment Prevention Support VA’s zero-tolerance policy for workplace harassment and learn when to contact the Harassment Prevention Program (HPP) office. Civil Rights Discrimination Complaints Ensuring VA programs and activities are free from discrimination for Veterans or other individuals in Federal programs. Close We’re here anytime, day or night - 24/7 If you are a Veteran in crisis or concerned about one, connect with our caring, qualified responders for confidential help. Many of them are Veterans themselves. Call 988 and press 1 Text 838255 Start a confidential chat For TTY, call 711 then 988 Get more resources at VeteransCrisisLine.net