Privacy Policy - Vizcaya Skip to content Vizcaya Museum and Gardens is committed to protecting your privacy. This Privacy Policy explains how personal information is collected, used, and safeguarded through our website, digital services, and on-site technologies, including guest Wi-Fi access. Vizcaya Museum and Gardens is operated by the non-profit Vizcaya Museum and Gardens Trust, Inc. and owned and supported by Miami-Dade County. Automatic Information Collection Vizcaya Museum and Gardens’ website and on-site digital services automatically collect certain technical information about visitors’ devices and network usage. This may include IP addresses, browser types, device identifiers, domain names, access times, referring websites, and network access details. When accessing guest Wi-Fi, similar technical and usage information may be collected to: • Maintain network security • Ensure service functionality and quality • Generate aggregate usage statistics This information does not identify individual users and is used solely for operational, analytical, and security purposes. Policy on Information Collection Vizcaya Museum and Gardens does not collect personal information such as names and email addresses unless individuals knowingly and voluntarily provide that information. Personal information may be collected through the following activities: • Membership purchases and renewals • Program and event registrations • Donations • Electronic newsletters and email communications • General inquiries submitted through our website • Online giveaways and contests • On-site guest Wi-Fi access For certain services, we may request additional information such as background, occupation, demographics, or interests to better understand our audiences and improve our programs and communications. If you choose to provide your email address—whether through our website, event registration, membership activity, donation, or on-site Wi-Fi access—Vizcaya Museum and Gardens may send you electronic communications such as newsletters, event announcements, and other updates related to our mission and activities. All marketing emails include a clear option to unsubscribe. Unsubscribe requests are honored promptly and in accordance with applicable laws. Wi-Fi and On-Site Network Access When visitors access Vizcaya Museum and Gardens’ guest Wi-Fi network, limited personal information—such as a name and email address—may be requested through a Wi-Fi access or “captive portal” page. This information is collected only when knowingly and voluntarily provided. Information collected through guest Wi-Fi access may be used to: • Provide internet access while on-site • Communicate with visitors after their visit, including sending emails about programs, events, membership opportunities, fundraising initiatives, and other museum-related updates Visitors may opt out of receiving marketing communications at any time using the unsubscribe link included in our emails. Policy on Information Disclosure Vizcaya Museum and Gardens collects personal information to operate its website and deliver the services you request. This information helps us understand our audiences and better meet the needs of our visitors, members, donors, and program participants. We do not sell, trade, or rent personal information. We may compile and share aggregate, non-identifying statistics with third parties, but such information will not identify individual users. Limited personal information may be shared with trusted third-party service providers that assist with: • Email communications and marketing platforms • Website hosting and analytics • On-site Wi-Fi and network management These service providers may use personal information only to perform services on our behalf and are required to protect the confidentiality and security of that information. Personal information may be retained as necessary to comply with federal, state, or county policies. Vizcaya Museum and Gardens will not disclose personal information to third parties or government agencies unless required by law or under exigent circumstances to protect the safety of users or the public. Data Security Vizcaya Museum and Gardens employs reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure systems, access controls, and procedures appropriate to the nature of the information collected. While no method of transmission over the internet or electronic storage is completely secure, Vizcaya Museum and Gardens strives to use commercially acceptable means to protect personal information and regularly reviews its practices to enhance data security. Revisions to the Privacy Policy This Privacy Policy may be revised at any time in response to changes in the law, technology, or Vizcaya Museum and Gardens’ operational practices, including the use of digital services such as guest Wi-Fi. Updates will be posted on this page. Continued use of our website, on-site services, or digital platforms constitutes acceptance of the revised policy. Miami-Dade County Privacy Policy Vizcaya Museum and Gardens is operated by the non-profit Vizcaya Museum and Gardens Trust, Inc. and owned and supported by Miami-Dade County. Miami-Dade County’s Privacy Policy is available at: Contact Information If you have questions or concerns about this Privacy Policy or how your information is handled, please contact: vizcayainformation@vizcaya.org Additional Terms Vizcaya Museum and Gardens Trust, Inc. reserves the right to review all online ticket purchases and donations and to refund such payments as necessary to comply with event or donation guidelines.