Social media use - Office of the Public Guardian - GOV.UK
Source: https://www.gov.uk/government/organisations/office-of-the-public-guardian/about/social-media-use
Archived: 2026-04-23 17:19
Social media use - Office of the Public Guardian - GOV.UK
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Social media use
The Office of the Public Guardian's (OPG) social media community guidelines.
Office of the
Public Guardian
Using our social media channels
The Office of The Public Guardian (OPG) uses social media to explain and share information relating to lasting powers of attorney (LPAs) and the work of OPG. We also use our channels to share details about what it’s like to work at OPG and understand customer issues.
We don’t use our channels as a customer service enquiry route, but we do moderate all our channels to encourage constructive debate, manage abusive comments and remove misinformation shared on posts. When posting comments, please observe our community guidelines set out below.
Use of our social media accounts is bound by the
Civil Service Code
.
For further information please see advice from each of the social media channels:
X (formerly know as Twitter)
,
Facebook
,
LinkedIn
, and
YouTube
.
Social media community guidelines
These guidelines are to keep our social channels relevant and safe for customers and staff. If these are not followed, we will take appropriate action to hide, delete, report or block comments, interactions and users.
Users must not post comments on OPG channels that are:
abusive or obscene
contain graphic, sensitive or offensive imagery
are deceptive or misleading
in violation of any intellectual property rights
in violation of any law or regulation
adverts for commercial products or services
spam (persistent negative and/or abusive messages in which the aim is to provoke a response or comments that are off-topic)
We will take action on comments that are libellous or defamatory such as an accusation made against a named person, for example at a member of staff.
We may remove, in whole or in part, posts which we feel are inappropriate. This includes discussing personal cases and individuals in comments.
For example, reference to individuals’ names, date of birth or location or specific details regarding an LPA that could make an individual identifiable.
We use filters to automatically hide obscenities and will use our own discretion to hide or delete comments that go against our community guidelines. Your comment may still be visible to you but won’t be visible to others. On rare occasions, we may block users from the page if they continue to break the community guidelines.
Report a comment
If you see something that doesn’t seem right, or that makes you feel uncomfortable, make us aware via direct message on the channel.
We’re online
Our Facebook, X, LinkedIn, Instagram and YouTube channels are moderated Monday to Friday, 8am – 4pm.
Responding to comments and messages
Our social media accounts are not used as a customer service channel, and we won’t be able to comment on specific or personal cases.
For general enquiries and FAQs visit our
‘your questions answered’ pages
For enquiries relating to specific cases and Lasting Power of Attorney (LPA) applications you can email
customerservices@publicguardian.gov.uk
or call 0300 456 0300. It will be helpful if you have your LPA information to hand.
A full list of what to include
in your email is available on our blog
For complaints, please see the
OPG complaints procedure
For more information and service updates please visit
www.gov.uk/opg
Media enquiries
All media queries should be directed to the
Ministry of Justice (MoJ) press office
.
Last reviewed: August 2024
Contents
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Cookies on GOV.UK
We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies.
You can
change your cookie settings
at any time.
You have rejected additional cookies.
You can
change your cookie settings
at any time.
View cookies
Skip to main content
Social media use
The Office of the Public Guardian's (OPG) social media community guidelines.
Office of the
Public Guardian
Using our social media channels
The Office of The Public Guardian (OPG) uses social media to explain and share information relating to lasting powers of attorney (LPAs) and the work of OPG. We also use our channels to share details about what it’s like to work at OPG and understand customer issues.
We don’t use our channels as a customer service enquiry route, but we do moderate all our channels to encourage constructive debate, manage abusive comments and remove misinformation shared on posts. When posting comments, please observe our community guidelines set out below.
Use of our social media accounts is bound by the
Civil Service Code
.
For further information please see advice from each of the social media channels:
X (formerly know as Twitter)
,
,
, and
YouTube
.
Social media community guidelines
These guidelines are to keep our social channels relevant and safe for customers and staff. If these are not followed, we will take appropriate action to hide, delete, report or block comments, interactions and users.
Users must not post comments on OPG channels that are:
abusive or obscene
contain graphic, sensitive or offensive imagery
are deceptive or misleading
in violation of any intellectual property rights
in violation of any law or regulation
adverts for commercial products or services
spam (persistent negative and/or abusive messages in which the aim is to provoke a response or comments that are off-topic)
We will take action on comments that are libellous or defamatory such as an accusation made against a named person, for example at a member of staff.
We may remove, in whole or in part, posts which we feel are inappropriate. This includes discussing personal cases and individuals in comments.
For example, reference to individuals’ names, date of birth or location or specific details regarding an LPA that could make an individual identifiable.
We use filters to automatically hide obscenities and will use our own discretion to hide or delete comments that go against our community guidelines. Your comment may still be visible to you but won’t be visible to others. On rare occasions, we may block users from the page if they continue to break the community guidelines.
Report a comment
If you see something that doesn’t seem right, or that makes you feel uncomfortable, make us aware via direct message on the channel.
We’re online
Our Facebook, X, LinkedIn, Instagram and YouTube channels are moderated Monday to Friday, 8am – 4pm.
Responding to comments and messages
Our social media accounts are not used as a customer service channel, and we won’t be able to comment on specific or personal cases.
For general enquiries and FAQs visit our
‘your questions answered’ pages
For enquiries relating to specific cases and Lasting Power of Attorney (LPA) applications you can email
customerservices@publicguardian.gov.uk
or call 0300 456 0300. It will be helpful if you have your LPA information to hand.
A full list of what to include
in your email is available on our blog
For complaints, please see the
OPG complaints procedure
For more information and service updates please visit
www.gov.uk/opg
Media enquiries
All media queries should be directed to the
Ministry of Justice (MoJ) press office
.
Last reviewed: August 2024
Contents
Is this page useful?
Maybe
Thank you for your feedback
Help us improve GOV.UK
To help us improve GOV.UK, we’d like to know more about your visit today.
Please fill in this survey (opens in a new tab
)
.