Complaint Process - WIU
Source: https://www.wiu.edu/complaints
Archived: 2026-04-23 17:20
Complaint Process - WIU
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Complaints
Comments and Complaints
Participants in the Title IV Federal Financial Aid under the Higher Education Act of 1965, as amended, are required to direct students to a state agency for assistance with unresolved complaints. Related regulations require all Title IV participating institutions, regardless of the origin of their state authorization to operate, to comply with state agency complaint process and to communicate such information publicly. Under Federal rule 34 CFR §600.9 and §668.43(b), Title IV eligible institutions must make available to students or prospective students, upon request, a copy of the documents describing the institution’s accreditation and state authorization. The institution must provide its students or prospective students with contact information for filing complaints with the University, its accreditor, and the state.
Student and graduate comments and complaints are addressed separately for discrimination, ethics, police conduct, and/or all other institutional issues. University policy, procedure, and contact information for each type of complaint are described below.
All student complaints should first be addressed at the local level (the level at which the complaint arises). If it cannot be resolved at the local level, the complainant should express the complaint to the head of the academic department or administrative unit after referring to the
University Organizational Chart
or the
University Directory
to determine the appropriate contact. If the complaint is not resolved at this level, the following individual(s) should be contacted:
Complaint Type
Contact Information
Discrimination
Ms. Joani Wilson
Director, Equal Opportunity and Access
Sherman Hall 312
Phone: (309) 298-1977
Fax: (309) 298-3455
eoa-office@wiu.edu
Ethics
Chief Ethics Officer/Office of the General Counsel
Sherman Hall 208
Phone: (309) 298-3070
ethics@wiu.edu
Police Conduct
Mr. Derek J. Watts
Director, Office of Public Safety
Mowbray Hall
Phone: (309) 298-1949
Fax: (309) 298-2884
DJ-Watts@wiu.edu
Student Success-Macomb
Dr. Justin Schuch
Vice President, Student Success
Sherman Hall 321
Phone: (309) 298-1814
Fax: (309) 298-2558
JL-Schuch@wiu.edu
All Other-Macomb
Dr. Mark A. Mossman
Interim Provost and Academic Vice President
Sherman Hall 211
Phone: (309) 298-1066
Fax: (309) 298-2021
provost@wiu.edu
Quad Cities
Ms. Audrey Adamson
Executive Director, QC Campus Operations
220 Riverfront Hall
Phone: (309) 762-9481
ANW-Adamson@wiu.edu
State of Illinois:
The Illinois Board of Higher Education (IBHE) maintains the master plan which guides development of the state’s system of public and private colleges and universities, and it maintains an
online complaint system for registering institutional complaints at complaints.ibhe.org/
. This website includes step-by-step instructions and key information regarding the complaint process.
State of Iowa:
Western Illinois University is certified by the State of Iowa to provide educational certificates and degree programs in Museum Studies and distance education in Iowa. In serving students from Iowa,
the Iowa College Student Aid Commission maintains a system (information available at https://www.iowacollegeaid.gov/StudentComplaintForm)
to document concerns, questions, and complaints related to post-secondary educational institutions.
Out-of-State Distance Learning Students:
Students enrolled in distance learning classes who live outside Illinois are protected by the State Authorization and Reciprocity Act (SARA) consumer protection provisions. These provisions require the investigation and resolution of allegations of dishonest or fraudulent activity, including the provision of false or misleading information.
The SARA Student Complaints process and directions are available at https://www.nc-sara.org/student-complaints
.
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Western Illinois University
1 University Circle
Macomb, IL 61455 USA
Phone: (309) 298-1414
info@wiu.edu
© 2025
Western Illinois University. All Rights Reserved. |
Web Privacy Policy
Skip to main content
Parents & Families
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WesternOnline
STARS
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Interview Exchange
Colleague Self Service
Leatherneck Link
Volunteer Link
Password & Account Self-Service
Zoom
APPLY NOW
Western Illinois University
Your potential. Our purpose.
Macomb
Quad Cities
Online
About WIU
Academics
Admissions
Alumni
Arts
Athletics
Giving
Student Life
≡
Western Illinois University
Your potential. Our purpose.
Macomb
Quad Cities
Online
APPLY NOW
The Right Choice for Your Success
≡
Section Menu
WIU Home
>
Complaints
Comments and Complaints
Participants in the Title IV Federal Financial Aid under the Higher Education Act of 1965, as amended, are required to direct students to a state agency for assistance with unresolved complaints. Related regulations require all Title IV participating institutions, regardless of the origin of their state authorization to operate, to comply with state agency complaint process and to communicate such information publicly. Under Federal rule 34 CFR §600.9 and §668.43(b), Title IV eligible institutions must make available to students or prospective students, upon request, a copy of the documents describing the institution’s accreditation and state authorization. The institution must provide its students or prospective students with contact information for filing complaints with the University, its accreditor, and the state.
Student and graduate comments and complaints are addressed separately for discrimination, ethics, police conduct, and/or all other institutional issues. University policy, procedure, and contact information for each type of complaint are described below.
All student complaints should first be addressed at the local level (the level at which the complaint arises). If it cannot be resolved at the local level, the complainant should express the complaint to the head of the academic department or administrative unit after referring to the
University Organizational Chart
or the
University Directory
to determine the appropriate contact. If the complaint is not resolved at this level, the following individual(s) should be contacted:
Complaint Type
Contact Information
Discrimination
Ms. Joani Wilson
Director, Equal Opportunity and Access
Sherman Hall 312
Phone: (309) 298-1977
Fax: (309) 298-3455
eoa-office@wiu.edu
Ethics
Chief Ethics Officer/Office of the General Counsel
Sherman Hall 208
Phone: (309) 298-3070
ethics@wiu.edu
Police Conduct
Mr. Derek J. Watts
Director, Office of Public Safety
Mowbray Hall
Phone: (309) 298-1949
Fax: (309) 298-2884
DJ-Watts@wiu.edu
Student Success-Macomb
Dr. Justin Schuch
Vice President, Student Success
Sherman Hall 321
Phone: (309) 298-1814
Fax: (309) 298-2558
JL-Schuch@wiu.edu
All Other-Macomb
Dr. Mark A. Mossman
Interim Provost and Academic Vice President
Sherman Hall 211
Phone: (309) 298-1066
Fax: (309) 298-2021
provost@wiu.edu
Quad Cities
Ms. Audrey Adamson
Executive Director, QC Campus Operations
220 Riverfront Hall
Phone: (309) 762-9481
ANW-Adamson@wiu.edu
State of Illinois:
The Illinois Board of Higher Education (IBHE) maintains the master plan which guides development of the state’s system of public and private colleges and universities, and it maintains an
online complaint system for registering institutional complaints at complaints.ibhe.org/
. This website includes step-by-step instructions and key information regarding the complaint process.
State of Iowa:
Western Illinois University is certified by the State of Iowa to provide educational certificates and degree programs in Museum Studies and distance education in Iowa. In serving students from Iowa,
the Iowa College Student Aid Commission maintains a system (information available at https://www.iowacollegeaid.gov/StudentComplaintForm)
to document concerns, questions, and complaints related to post-secondary educational institutions.
Out-of-State Distance Learning Students:
Students enrolled in distance learning classes who live outside Illinois are protected by the State Authorization and Reciprocity Act (SARA) consumer protection provisions. These provisions require the investigation and resolution of allegations of dishonest or fraudulent activity, including the provision of false or misleading information.
The SARA Student Complaints process and directions are available at https://www.nc-sara.org/student-complaints
.
→
Back to Top
University Directory
University Administration
Office of the President
Office of Equal Opportunity & Access
Freedom of Information Act Requests
Higher Education Act Reporting
News & Events
News Releases
Academic Calendar
Events Calendar
Libraries
Branches & Units
Catalog
Databases
Services
Office of the Registrar
Transcript Requests
Duplicate Diploma Requests
Campus Safety
Office of Public Safety
Emergency Alert System
Timely Warnings
Mental Health Resources
Campus Crime Stats
Risk Management & Emergency Preparedness
Environmental Health, Safety and Sustainability
Technology Resources
Computer Labs
Electronic Classrooms
Password Assistance
Technology Support Center
University Technology
University Communications & Marketing
University Printing & Mailing Center
Design and Publications
Marketing
University Television
Photography & Design Production
Higher Education Act
Policies & Procedures
University Policies
Board of Trustees Regulations
Faculty Policy Manual
Administrative Procedures Handbook
Civil Service Handbook
Student Rights & Responsibilities
Complaints
Finance and Administration
Budget
Business and Financial Services
Equal Opportunity and Access
Human Resources
Purchasing
Campus Directory
Find an Employee or Student
Find an Office
Deans & Directors
University Administration
Connect with us:
Accessibility
Employment
Sustainability
Veterans
Western Illinois University
1 University Circle
Macomb, IL 61455 USA
Phone: (309) 298-1414
info@wiu.edu
© 2025
Western Illinois University. All Rights Reserved. |
Web Privacy Policy