Compliments, Suggestions and Complaints | Duke Health
Source: http://www.dukemedicine.org/contact-us/compliments-suggestions-and-complaints
Archived: 2026-04-23 17:21
Compliments, Suggestions and Complaints | Duke Health
Skip Navigation
Duke Header Image Link
Contact Us
Primary tabs
Send Us Your Feedback
We want to provide the best care for you and your loved ones. Your feedback helps us improve our services. You can call us to speak with one of our Duke Health representatives or fill out this form to email us and we will respond to you within 7 days.
Please note :
Duke Health cannot address a medical emergency through this form. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.
Looking for information? These topics may help.
How to Make an Appointment
How to Request Medical Records
(including Birth and Death Certificates)
$
Questions About Your Bill
Living Outside of the US and Seeking Care
Find a Doctor for Your Condition
Request a Remote Second Opinion
Duke Interpreter Services
?
Frequently Asked Questions
Email Us
Call Us
For
billing/insurance questions
, please call 919-620-4555.
If you'd like to
make an appointment or have a medical question
, please call 855-855-6484.
If you would like to speak with a Duke Health representative about your experience, you may call the appropriate office:
Duke University Hospital
:
919-681-2020 option 3
Duke Health Lake Norman Hospital
:
704-660-4000
Duke Raleigh Hospital, a campus of Duke University Hospital
:
919-862-5848
Duke Regional Hospital
:
919-470-4747
Duke Primary Care/Urgent Care
:
919-668-4024
Duke Health Integrated Practice (DHIP)
:
919-684-6298 Option 6
Duke HomeCare & Hospice
:
919-620-3853
International Patient Services
:
919-668-2640
Patient and Family Advisory Council
Patient and Family Advisors are volunteers who provide the patient and family perspective on patient care initiatives, projects, programs, and facilities that impact the patient and family experience at Duke University Health System. If you are interested in joining our
PFAC
or want to learn more, please fill out our
interest form
.
Online Feedback Community
Join Duke Health Listens
, an online community where you can share feedback on your health care experience.
Additional Contacts
You may also contact the agency below to register a complaint if you are not satisfied with our response:
NC Division of Health Service Regulation
Website
Complaint Hotline
1-800-624-3004
(within NC)
919-855-4500
Monday - Friday
8:30 am - 4:00 pm
(except holidays)
Address
Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699-2711
The Joint Commission
If you are not satisfied with the response you receive from Duke, you may contact The Joint Commission (TJC), our primary accrediting body, at:
Website
1-800-624-3004
Back to Top
Support Duke Health research or honor a loved one with a tribute gift.
Giving to Duke Health
Skip Navigation
Duke Header Image Link
Contact Us
Primary tabs
Send Us Your Feedback
We want to provide the best care for you and your loved ones. Your feedback helps us improve our services. You can call us to speak with one of our Duke Health representatives or fill out this form to email us and we will respond to you within 7 days.
Please note :
Duke Health cannot address a medical emergency through this form. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency room.
Looking for information? These topics may help.
How to Make an Appointment
How to Request Medical Records
(including Birth and Death Certificates)
$
Questions About Your Bill
Living Outside of the US and Seeking Care
Find a Doctor for Your Condition
Request a Remote Second Opinion
Duke Interpreter Services
?
Frequently Asked Questions
Email Us
Call Us
For
billing/insurance questions
, please call 919-620-4555.
If you'd like to
make an appointment or have a medical question
, please call 855-855-6484.
If you would like to speak with a Duke Health representative about your experience, you may call the appropriate office:
Duke University Hospital
:
919-681-2020 option 3
Duke Health Lake Norman Hospital
:
704-660-4000
Duke Raleigh Hospital, a campus of Duke University Hospital
:
919-862-5848
Duke Regional Hospital
:
919-470-4747
Duke Primary Care/Urgent Care
:
919-668-4024
Duke Health Integrated Practice (DHIP)
:
919-684-6298 Option 6
Duke HomeCare & Hospice
:
919-620-3853
International Patient Services
:
919-668-2640
Patient and Family Advisory Council
Patient and Family Advisors are volunteers who provide the patient and family perspective on patient care initiatives, projects, programs, and facilities that impact the patient and family experience at Duke University Health System. If you are interested in joining our
PFAC
or want to learn more, please fill out our
interest form
.
Online Feedback Community
Join Duke Health Listens
, an online community where you can share feedback on your health care experience.
Additional Contacts
You may also contact the agency below to register a complaint if you are not satisfied with our response:
NC Division of Health Service Regulation
Website
Complaint Hotline
1-800-624-3004
(within NC)
919-855-4500
Monday - Friday
8:30 am - 4:00 pm
(except holidays)
Address
Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699-2711
The Joint Commission
If you are not satisfied with the response you receive from Duke, you may contact The Joint Commission (TJC), our primary accrediting body, at:
Website
1-800-624-3004
Back to Top
Support Duke Health research or honor a loved one with a tribute gift.
Giving to Duke Health