Contact us - Derby City Council Skip to content About cookies on this site This website uses cookies to improve your experience and analyse information on site performance and usage. Learn more about how we use Online myAccount is our online account portal where you can book, apply, report and pay for services in a simple, clear and personalised way. View myAccount services If you can't find what you're looking for, the quickest and easiest way to contact us is through Darcie, our digital helper , or using our contact us form Derby Homes has separate online portal where tenants can report repairs and check rent payments. There is a separate phone number for all tenant queries and those relating to Housing Options and homelessness. For more information visit the Derby Homes website Phone You can telephone us on 01332 640000 between Monday to Friday from 9am to 5pm (except bank holidays). Deaf people can text 07774 333412. If you call outside of these times, you can still speak to Darcie, our digital helper , but will not be able to speak to a member of staff. Other phone lines are also available from Monday to Friday (except bank holidays): Adults and Children's Social Care: 9am to 5pm Blue Badge: Monday to Friday from 10am to 12pm Council Tax: 9am to 12pm. The Council Tax telephone line will be unavailable from 11am on 31 March until 9am on 2 April 2026. Customer feedback: 9am to 1pm Housing Benefits: 9am to 3pm Fostering: 9am to 5pm Streetpride: 9am to 1pm Parking: 9am to 1pm Pest Control: 9am to 1pm Registrars: 9am to 1pm Stray / lost dogs: 9am to 5pm (out of hours service available) Other service opening times may vary. Opening hours may change during bank holidays and over the Christmas and New Year period. If your enquiry is related to social housing or homelessness. You will need to call Derby Homes. BSL signed video interpretation service If you are a British Sign Language (BSL) user, you can contact us using the online sign language service In person The Council House is open Monday to Friday from 9am to 5pm at: Derby City Council Council House Corporation Street Derby DE1 2FS Our Customer self-service booths at the Council House are available Monday to Friday from 9am to 5pm. Our Customer Service Centre is open from 9am to 1pm. Other services' opening times may vary. Our Benefits and Council Tax advice services are available in the Council House by appointment only. Social care out-of-hours support Derby City Careline is the out-of-hours emergency social work service for people living in or visiting Derby. It operates Monday to Friday from 5pm to 9am, with a 24-hour service during weekends and bank holidays. Phone: 01332 956606 (for members of the public) Phone: 01332 956607 (for professionals) People who are hard of hearing or Deaf, email DCCcareLine@derby.gov.uk or text 07812 300177 Website feedback You can complete our website feedback form for any comments you have about our online services. Previous Next Advice and benefits Business Community and living Council and democracy Education and learning Environment and planning Health and social care Housing Leisure and culture Licensing Maps Trading Standards and environmental health Transport and streets Jobs and careers News Cookies used on the site are categorized into 'necessary' and 'analytical'. You can read about each category and allow or deny some or all of them. You can see a list of cookies assigned to each category and detailed information on the page. Necessary cookies Some cookies are required to provide core functionality. The website won't function properly without these cookies and they are enabled by default and cannot be disabled. Analytical cookies Analytical cookies help us improve our website by collecting and reporting information on its usage.