Critical Incident Reporting for OCDD | Louisiana Department of Health Office for Citizens with Developmental Disabilities Critical Incident Reporting for OCDD Critical Incident Reporting for OCDD Critical incidents for OCDD Home- and Community-Based Services (HCBS) waiver participants are defined in OCDD Operational Instruction #F-5: Critical Incident Reporting, Tracking and Follow-Up Activities for Waiver Services. OCDD waivers include: New Opportunities Waiver (NOW) Residential Options Waiver (ROW) Supports Waiver (SW) Children's Choice Waiver (CC) OCDD is responsible for monitoring all critical incidents to ensure appropriate follow-up occurs and steps are taken to help prevent similar incidents in the future. Critical incident reporting requirements apply to: Participants of all OCDD waiver services and/or their family members Licensed Direct Service Provider Agencies (DSPAs) Approved Support Coordination Agencies (SCAs) Local Governing Entities (LGEs) These entities must follow OCDD’s guidelines for identifying, documenting, and responding to critical incidents involving participants receiving OCDD HCBS waiver services. Critical incident categories for OCDD are: Abuse (Child, Adult, Elderly) Neglect (Child, Adult, Elderly) Exploitation Extortion Death Fall Major Illness Major Injury Involvement with Law Enforcement Loss or Destruction of Home Major Behavioral Incident Major Medication Incident Restraint Use (Personal, Mechanical, Chemical) NOTE : Any incident/action that results in a visit to an acute care facility, emergency room, or urgent care center qualifies as a critical incident and should be reported. Visits to an acute care facility, emergency room, or urgent care center are not separate categories of incidents, but are covered in the incident categories previously mentioned. If you are not reporting to OCDD, select the appropriate agency below to access their informational page for reporting critical incidents. Office of Aging and Adult Services (OAAS) Health Standards Section (HSS) Operational Instruction #F-5 and the Statewide Incident Management System (SIMS) The Statewide Incident Management System (SIMS) is the online application used for reporting, tracking, and following up on critical incidents involving OCDD HCBS waiver participants. SIMS provides authorized entities with a secure, web-based platform for submitting critical incidents, as defined in OCDD Operational Instruction #F-5: Critical Incident Reporting, Tracking, and Follow-Up Activities for Waiver Services. Effective July 8, 2019, SIMS became the official system for critical incident reporting for OCDD. The following service providers will not enter critical incidents into SIMS: Licensed respite providers Day habilitation centers and vocational programs Self-Direction participants, their authorized representatives, or care workers These entities will continue to send a hard copy Critical Incident Report Form to the Support Coordinator for the involved OCDD waiver participant, and the Support Coordinator will enter into SIMS. Applying for and/or Updating a SIMS Account For Detailed instructions on applying for a SIMS account, see below: New User Guide SIMS Request Form For detailed instructions on updating a SIMS account, see below: Requesting Updates Guide SIMS Request Form SIMS Password Help Do not attempt to change or reset your own password. If you are locked out of your active account in SIMS or need a password reset, please complete the SIMS Request Form SIMS General Help For detailed Instructions on reporting issues within SIMS or accessing SIMS, see below: Reporting Issues Guide SIMS Request Form For other support questions regarding your SIMS account, email [email protected] Resources for Waiver Participants, Families and SIMS Users Policies: OCDD Operational Instruction #F-5: Critical Incident Reporting, Tracking and Follow-Up Activities for Waiver Services OCDD Restraint Policy #701: Policy on Restraint Use in HCBS Services OCDD Complaint Policy #602: Customer Complaint Policy LDH Policy 145.1: LDH Policy on Client Abuse and Neglect Training Materials: SIMS and WellSky training videos for Direct Support Professionals (DSPs), Support Coordinators (SCs), and Local Governing Entities (LGEs) Presentation on Statewide Incident Management System (SIMS): About SIMS Workflow for Entering Incidents Presentation on Critical Incident Reporting for OCDD: OCDD Operational Instruction #F-5 and the Statewide Incident Management System (SIMS) Presentation on OCDD Critical Incident Reporting for the Self-Direction Population Visual Workflows Direct Service Provider Agency (DSPA) Key Responsibilities in Critical Incident Reporting Support Coordination Agency (SCA) Key Responsibilities in Critical Incident Reporting Waiver Participant and Family Key Responsibilities in Critical Incident Reporting Self-Direction Population Key Responsibilities in Critical Incident Reporting Forms: OCDD Critical Incident Report Form Reporting Abuse, Neglect, Exploitation, or Trafficking Reporting for Children (0 to 17 years old) Contact the Louisiana Department of Children & Family Services' Children Protective Services (CPS) at 1-855-4LA-KIDS (1-855-452-5437) and local law enforcement. Reporting for Adults (18 to 59 years old) Contact the LDH's OAAS Adult Protective Services (APS) program at 1-800-898-4910 and local law enforcement. Reporting for Elderly Adults (60 years and older) Contact the Governor's Office of Elderly Affairs' Elderly Protective Services (EPS) at 1-833-577-6532 and local law enforcement. Reporting for Nursing Homes and Privately Owned intermediate Care Facilities for Individuals with Developmental Disabilities (ICF/ID) Providers Contact LDH's Health Standards Section (HSS) at 1-877-343-5179. To file a complaint, concern, or dissatisfaction involving services administered by OCDD or its contracted entities, contact your Local Governing Entity (LGE) or call 225-342-0095. Surgeon General Evelyn Griffin, MD Secretary Bruce D. Greenstein Cicero Government