Access - Horniman Museum and Gardens
Source: https://www.horniman.ac.uk/plan-your-visit/access
Archived: 2026-04-23 17:22
Access - Horniman Museum and Gardens
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Welcome to the Horniman! We have lots of information to help you plan your visit and know what to expect in advance.
The Horniman would like to make visiting as accessible as possible for all our visitors.
Find lots of information below to help you plan your visit and answer any questions you may have. We have also created a series of films that show you the Horniman is on a typical day, in terms of visitors, lighting and noise levels.
Watch them on our YouTube channel
.
Please note, the Natural History Gallery is closed until early 2027, but there is still lots to see and do around the Museum and Gardens. Find out about our
displays
and
what’s on
. Find out more information about
works across the estate
.
If you have any queries or require any assistance ahead of your visit, please phone 020 8699 1872 or email
enquiry@horniman.ac.uk
– we’ll be happy to help.
Come and visit us:
Before arriving
Please see the
Plan your Visit page
to see a map of the area and details of public transport routes to the Horniman.
Read the Visit England Accessibility Guide
Car parking and arrival
There are limited spaces for car and mini-bus parking available on the Horniman site for Blue Badge Holders.
There are two
accessible
parking spaces on site, one of which is suitable for long wheel-base vehicles. These are first-come-first-served and cannot be booked. Staff can advise you if these are available via the intercom on the Horniman Drive Gate.
To enter the site you need to go to the Horniman Drive entrance – please use postcode
SE23 3BU
when using a SatNav or GPS. You can find the Horniman Drive gates using its what3words address –
exchanges.shells.same
.
There is a buzzer on the right-hand side, please press it to ask Security to enter.
If the buzzer is too high, please call 020 8699 1872 option 6 or email
enquiry@horniman.ac.uk
in advance.
If you are bringing a group who need close access to the main entrance, you are welcome to drive through the Horniman Gardens to drop off and pick up at the main entrance. Please enter through the Horniman Drive Gates.
Watch this film which shows how to get from the Horniman Drive entrance to the Blue Badge parking:
Please be aware that the path from the parking bays provided to the main entrance of the Museum is on a downward slope. Watch this film to see the route from the Blue Badge Parking to the Museum Entrance:
Here is a downloadable pictorial guide about how to enter the site in a vehicle and where to park. If you are using a transport provider, we recommend printing this off and giving it to the driver.
Instructions for entering and leaving the Gardens with a vehicle
(PDF)
Instructions for entering and leaving the Gardens with a vehicle
(Word)
Arrival from the main entrance
The Horniman is fully accessible from the main public entrance on London Road.
The path from the main gate to the Museum entrance is approximately 150 meters long and is uphill. There are benches along the route.
The main entrance is to the right.
There are two sets of automatic glass sliding doors at the entrance. These glass doors have contrast marking.
Please do not use the Clocktower entrance. This is for staff and deliveries only, and is not accessible for wheelchair users.
You can walk the route from the London road entrance in this short film:
Main entrance reception and ticket desk
Inside the main entrance there is a staffed Ticket Desk. Staff here are happy to offer assistance.
You can also speak to our Visitor Hosts who wear yellow lanyards and black dress.
It can be noisy and busy in the entrance area on arrival at busy times. Visiting in the afternoons during term time is our quietest time. You can also request a set of ear defenders from our front desk, and we have two sets available.
Wheelchairs can be borrowed, free of charge, from our Ticket Desk. All our wheelchairs will be sanitised following use.
A drinking bowl for assistance animals is available in the Cafe and on request by the Ticket Desk.
Buggy parking is available in Gallery Square. Please note that all items are left at their owner’s risk.
Tickets
Entrance to the Horniman Museum and Gardens is free.
There is a charge for visiting some events and exhibitions, as well as the
Aquarium
and
Butterfly House
, Find out more in our
What’s On
.
Access companions accompanying those with access needs visit for free, but must book a ticket. See the
ticket information
page for more details.
Universal Credit entry scheme
To help people who might find cost or other challenges a barrier to visiting the Horniman, our Universal Credit tickets provide entry at a reduced price. Tickets are available to purchase in person at the Horniman and online for the Aquarium, Butterfly House and Voyage to the Deep.
Visitors can purchase up to four £2 tickets per attraction. These tickets are available to those currently receiving one of the following:
Universal Credit
Employment and Support Allowance
Income Support
Jobseeker’s Allowance
Personal Independence Payment
You need to bring proof of eligibility with you, either printed or saved on an electronic device. This can be done by logging into your
Universal Credit account
online or by bringing your
proof of benefit letter
. To be eligible you must have received a Universal Credit payment within the last month and you may also be asked to show photographic ID.
Facilities
The Museum and Gardens are wheelchair friendly with accessible toilets in Gallery Square. There are inclusive toilets available in the Museum, Gardens and Café.
The Museum does not provide hoists or adult changing rooms.
Cafe visitors are able to use the toilets to the right of the order counter. These toilets are not accessible from the Museum.
There are limited cloakroom and locker facilities, so please only bring coats and bags that you can carry comfortably throughout your visit.
Buggy parking is available in Gallery Square and by the Butterfly House. Please note that all items are left at their owner’s risk.
A lift gives access to all the exhibition areas, including down to the Gallery Square toilets
See the
plan your visit
page for more information about the facilities at the Museum, including the Shop and Cafe, lift access and wheelchair hire.
Lighting levels
Some galleries have low lighting.
Torches and magnifying glasses are available from the Ticket Desk to assist with reading.
Some information is available in large print. Gallery staff are also happy to help, so please ask if you don’t see this at the entrance to a gallery.
Media and sound
Films in the galleries have subtitling and captions enabled, and some films have BSL interpretation.
Music and audible videos are present in the World Gallery and Music Gallery. Music plays on Tuesday afternoons in Gallery Square, as part of
Hey, Jukebox!
, and in the Cafe on occasion.
Natural world sounds play continuously in the Butterfly House and Aquarium to mimic forest and swamp environments.
Touch
There are things you can touch in several galleries.
World Gallery
In the World Gallery, you can smell healing herbal scents in the Asian encounter, touch Tuareg metalwork in the African encounter and touch Arctic materials in the American encounter.
You can also tie a wish to the Cloutie Tree in the European encounter and play in the touch-sensitive projection in the Oceanic encounter.
The World Gallery also includes tactile maps on the Ground Floor and Balcony levels.
Music Gallery
The Music Gallery includes touch tables with buttons to hear some of the instruments playing in the Gallery.
You can also visit the Music Gallery Hands on Space which has a range playable instruments, often made from recycled materials. This space is occasionally closed for school visits.
Volunteer Tables and Hands on Base
Horniman Engage Volunteers are often in the Galleries with touch tables, that have a rotating selection of objects which you can handle and talk to them about.
The
Hands on Base
is open occasionally on weekends, which has a large number of objects that can be handled by visitors.
Horniman Gardens
The Gardens have concrete paths throughout. Some of the paths are very steep and on wet or frosty days may not be suitable for wheelchair users or anyone who is unstable on their feet.
In the Gardens, you can use the Meadow Field but please note there is no through route around the bottom of the Field. Please use the crossing point below the Bandstand Terrace.
The South Downs Meadow Terrace is no longer accessible to the public while work is being done to create our new Gardens Nursery.
Some other areas of the Gardens may be closed and visitor routes changed at short notice. Please follow signage onsite and be aware of increased vehicle traffic. Please do get in touch if you have any questions about the works.
The ground on the
Nature Trail
is uneven and can be muddy in rainy weather, so is not suitable for wheelchair users or anyone unstable on their feet.
Find out more about the Gardens:
Grasslands Gardens
Sunken and Display Gardens
Rest of the
Gardens
Access Advisory Group
The
Access Advisory Group
work with staff and other professionals such as external gallery designers to ensure disability is included at every stage of our work.
The group meets four times a year is made up of individuals who represent a range of disabilities.
Accessibility statement for Horniman websites
This accessibility statement applies to
horniman.ac.uk
and
my.horniman.ac.uk
This website is run by Horniman Museum and Gardens. We want as many people as possible to be able to use this website and for it to be a useful tool for all. For example, that means you should be able to:
change colours, contrast levels and fonts
use zoom to enlarge the text
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet
has advice on making your device easier to use if you have a disability.
How accessible is our website
We know some parts of this website are not fully accessible but are constantly under improvement, for example:
some parts of the navigation and headings may not always appear in the most logical order if you are using assistive technologies to navigate the page.
many PDF documents aren’t fully accessible to screen reader software, particularly older PDF resources.
Some of our legacy video and audio content do not have descriptive text transcripts or audio description tracks.
some of our online forms are difficult to navigate using just a keyboard or via a screen reader.
some components within our webpages do not work as well as they should at higher screen magnification settings.
there are some contrast issues between the text and background colours on some webpages.
we use a third-party services to power our newsletter sign up form, donation forms and
horniman.ac.uk
for buying Membership. Some elements of these service may not be accessible to those using keyboard navigation or assistive devices.
If you need website information in a different format or would like assistance before your visit
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
email –
enquiry@horniman.ac.uk
call – 020 8699 1872
We’ll consider your request and get back to you as soon as possible.
If you cannot view the map or address on our
plan your visit page
, call or email us for directions.
If you have any queries or require any assistance ahead of your visit, please phone 020 8699 1872 or email
enquiry@horniman.ac.uk
– we’ll be happy to help.
When you visit, you will find that our Ticket Desk has audio induction loops and can provide advice on how to best enjoy your visit.
Reporting accessibility problems with horniman.ac.uk
We have undertaken an access audit, worked with auditors and continue to work with our developers to systematically correct and improve non-accessible parts of the site as soon as possible (see below for list).
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Digital Team via
web@horniman.ac.uk
.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,
contact the Equality Advisory and Support Service (EASS)
.
Technical information about this website’s accessibility
Horniman Museum and Gardens are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the
Web Content Accessibility Guidelines version 2.2
A and AA standards. Although we aim for full compliance, there are some areas where we do not meet this, and have listed these issues below.
We are currently working to fix these issues where indicated and will be updating this statement with the status of fixes and timescales as we work through them. We have also explained where we believe resolving issues would be a disproportionate burden to the Horniman.
Non-compliant issues to be fixed
These are the details of content and features that are non-accessible, as well as which parts of the WCA Guidelines they relate to. We are working to correct these issues through future procurement of a new collections online tool (procurement and development taking place between 2026-29).
The language of the page is not defined on some of the JSON downloads from the collections and some PDFs. (WCAG Level A 2.1: 1.3.1)
Disproportionate burden
We’ve assessed the cost and resources needed to fix the issues below and believe that doing so now would be a
disproportionate burden
within the meaning of the accessibility regulations.
Donate form (Donorbox):
Our donation forms found on the Donate, Project Coral and other fundraising pages are created using a third-party supplier (Donorbox), and the creation of our own donation mechanisms outstrips our digital development budget considerably at this time. New compliant donation tools are being developed as part of development work with our CRM and ticketing platform, in development in 2026.
E-newsletters (Wordfly):
Our e-newletter and schools e-newsletters are created using a third party integration called Wordfly, as part of the new CRM platform. We are investigating bespoke sign ups in 2026. The general enews sign up has been deployed.
Older PDF press releases:
The Horniman has numerous legacy PDF press releases that are not accessible but recreate what is available elsewhere in HTML page format on the site. We do not have the resource to retroactively make these PDFs accessible.
Collections online:
Our Collections records number in excess of 100,000 records online and more are added daily. These records often have duplicated titles, and images with the same alternative text as the image title. Due to the high volume of records to amend, we do not have the staff resource to manually change how these records are titled and how the alternative text is generated.
Content that’s not within the scope of the accessibility regulations
Some of the content included on our websites does not fit within the scope of the accessibility regulations. This includes:
Collections like scanned manuscripts and ledgers:
We have made transcripts and alternative text available where possible on manuscripts, ledgers and archival material, but this is not available on all of our text based digital collections.
Pre-recorded media published before 23 September 2020:
We will not be providing text transcripts or audio descriptions to non-essential video and audio created before this date, but all new content will include text transcripts or audio descriptions to help those with visual impairments understand what is happening in some of our videos and audio content. We have also amended essential video content created before this date.
PDFs and other documents published before 23 September 2018:
Some of our older non-essential PDFs documents and resources were published before 23 September 2018, and are therefore exempt from the accessibility regulations which
do not require us to fix PDFs or other documents published before 23 September 2018
. Any new PDFs or Word documents we publish will meet accessibility standards. We will also be tackling essential PDF content to be made accessible or converted to HTML pages, which was completed by January 2021.
Live video:
Live video events that may be embedded on this site do not have captions. We do not have the resources to provide live captioning services during these events. Live video is
exempt from meeting the accessibility regulations
.
Third-party content:
We use a number of third-party content on our website. The design and implementation of these are not under our control, and therefore they are exempt from the accessibility regulations. However, we make them accessible where we can and raise any other issues with these suppliers. For maps in particular, we always make location information available in an accessible way via an address, so that the map is not the only way of obtaining information. These include:
Social networks (embedded tweets and posts, as well as sharing buttons and feeds from sites like Pinterest)
Google maps and CityMapper (interactive maps)
Video and audio hosting sites (YouTube, Vimeo, Soundcloud and Audioboo).
What we’re doing to improve accessibility
We have an accessibility roadmap to show how and when works are planned to improve website and content accessibility, including the non-compliance issues above, which is available on request –
web@horniman.ac.uk
.
Preparation of this accessibility statement
This statement was prepared on 23 September 2020. It was last reviewed on 16 February 2026.
This website was last tested on 16 September 2020. The test was carried out by Zoonou.
We used this approach to decide on a sample of pages to test:
An example of each web page template type (ie, a blog, an event, an object record etc)
Key areas of the site (homepage, contact us page, plan your visit etc)
Pages that represented key user journeys through the site (what’s on, access etc)
Site functionality and forms (search box, events calendar, PDFs etc)
For more details about our website accessibility testing, please contact the Digital Team:
web@horniman.ac.uk
Content
Our staff
Speak to one of our Visitor Hosts if you have a question – they wear the yellow lanyards.
Download the information on this page
You can download and print the information on this page, as a PDF or Word document:
Access at the Horniman page - download Word Doc
(docx, 958.18kb)
Download
Access at the Horniman page - download PDF
(pdf, 359.55kb)
Download
Continue exploring
Plan Your Visit
We hope you will enjoy your visit to the Horniman. We've included lots of information here to help you make the most of your visit.
Find out more
Display
Free
Always Part of the Story
On display daily
10am – 5:30pm
The Access Advisory Group is a diverse group of individuals with lived…
Find out more
Activity
The Mindful Museum of Me
An extra special warm hello from the Horniman Museum and Gardens, South London and Maudsley NHS Trust Recovery College and Ldn Dares Drama Co. Relax and explore this mindful resource, The Mindful Museum of Me.
Find out more
What’s On
From music to crafts, fairs to festivals, find out all the events, displays and exhibitions happening at the Horniman in our What's On.
Find out more
About the Horniman
The Horniman connects us all with global cultures and the natural environment, encouraging us to shape a positive future for the world we all share.
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Welcome to the Horniman! We have lots of information to help you plan your visit and know what to expect in advance.
The Horniman would like to make visiting as accessible as possible for all our visitors.
Find lots of information below to help you plan your visit and answer any questions you may have. We have also created a series of films that show you the Horniman is on a typical day, in terms of visitors, lighting and noise levels.
Watch them on our YouTube channel
.
Please note, the Natural History Gallery is closed until early 2027, but there is still lots to see and do around the Museum and Gardens. Find out about our
displays
and
what’s on
. Find out more information about
works across the estate
.
If you have any queries or require any assistance ahead of your visit, please phone 020 8699 1872 or email
enquiry@horniman.ac.uk
– we’ll be happy to help.
Come and visit us:
Before arriving
Please see the
Plan your Visit page
to see a map of the area and details of public transport routes to the Horniman.
Read the Visit England Accessibility Guide
Car parking and arrival
There are limited spaces for car and mini-bus parking available on the Horniman site for Blue Badge Holders.
There are two
accessible
parking spaces on site, one of which is suitable for long wheel-base vehicles. These are first-come-first-served and cannot be booked. Staff can advise you if these are available via the intercom on the Horniman Drive Gate.
To enter the site you need to go to the Horniman Drive entrance – please use postcode
SE23 3BU
when using a SatNav or GPS. You can find the Horniman Drive gates using its what3words address –
exchanges.shells.same
.
There is a buzzer on the right-hand side, please press it to ask Security to enter.
If the buzzer is too high, please call 020 8699 1872 option 6 or email
enquiry@horniman.ac.uk
in advance.
If you are bringing a group who need close access to the main entrance, you are welcome to drive through the Horniman Gardens to drop off and pick up at the main entrance. Please enter through the Horniman Drive Gates.
Watch this film which shows how to get from the Horniman Drive entrance to the Blue Badge parking:
Please be aware that the path from the parking bays provided to the main entrance of the Museum is on a downward slope. Watch this film to see the route from the Blue Badge Parking to the Museum Entrance:
Here is a downloadable pictorial guide about how to enter the site in a vehicle and where to park. If you are using a transport provider, we recommend printing this off and giving it to the driver.
Instructions for entering and leaving the Gardens with a vehicle
(PDF)
Instructions for entering and leaving the Gardens with a vehicle
(Word)
Arrival from the main entrance
The Horniman is fully accessible from the main public entrance on London Road.
The path from the main gate to the Museum entrance is approximately 150 meters long and is uphill. There are benches along the route.
The main entrance is to the right.
There are two sets of automatic glass sliding doors at the entrance. These glass doors have contrast marking.
Please do not use the Clocktower entrance. This is for staff and deliveries only, and is not accessible for wheelchair users.
You can walk the route from the London road entrance in this short film:
Main entrance reception and ticket desk
Inside the main entrance there is a staffed Ticket Desk. Staff here are happy to offer assistance.
You can also speak to our Visitor Hosts who wear yellow lanyards and black dress.
It can be noisy and busy in the entrance area on arrival at busy times. Visiting in the afternoons during term time is our quietest time. You can also request a set of ear defenders from our front desk, and we have two sets available.
Wheelchairs can be borrowed, free of charge, from our Ticket Desk. All our wheelchairs will be sanitised following use.
A drinking bowl for assistance animals is available in the Cafe and on request by the Ticket Desk.
Buggy parking is available in Gallery Square. Please note that all items are left at their owner’s risk.
Tickets
Entrance to the Horniman Museum and Gardens is free.
There is a charge for visiting some events and exhibitions, as well as the
Aquarium
and
Butterfly House
, Find out more in our
What’s On
.
Access companions accompanying those with access needs visit for free, but must book a ticket. See the
ticket information
page for more details.
Universal Credit entry scheme
To help people who might find cost or other challenges a barrier to visiting the Horniman, our Universal Credit tickets provide entry at a reduced price. Tickets are available to purchase in person at the Horniman and online for the Aquarium, Butterfly House and Voyage to the Deep.
Visitors can purchase up to four £2 tickets per attraction. These tickets are available to those currently receiving one of the following:
Universal Credit
Employment and Support Allowance
Income Support
Jobseeker’s Allowance
Personal Independence Payment
You need to bring proof of eligibility with you, either printed or saved on an electronic device. This can be done by logging into your
Universal Credit account
online or by bringing your
proof of benefit letter
. To be eligible you must have received a Universal Credit payment within the last month and you may also be asked to show photographic ID.
Facilities
The Museum and Gardens are wheelchair friendly with accessible toilets in Gallery Square. There are inclusive toilets available in the Museum, Gardens and Café.
The Museum does not provide hoists or adult changing rooms.
Cafe visitors are able to use the toilets to the right of the order counter. These toilets are not accessible from the Museum.
There are limited cloakroom and locker facilities, so please only bring coats and bags that you can carry comfortably throughout your visit.
Buggy parking is available in Gallery Square and by the Butterfly House. Please note that all items are left at their owner’s risk.
A lift gives access to all the exhibition areas, including down to the Gallery Square toilets
See the
plan your visit
page for more information about the facilities at the Museum, including the Shop and Cafe, lift access and wheelchair hire.
Lighting levels
Some galleries have low lighting.
Torches and magnifying glasses are available from the Ticket Desk to assist with reading.
Some information is available in large print. Gallery staff are also happy to help, so please ask if you don’t see this at the entrance to a gallery.
Media and sound
Films in the galleries have subtitling and captions enabled, and some films have BSL interpretation.
Music and audible videos are present in the World Gallery and Music Gallery. Music plays on Tuesday afternoons in Gallery Square, as part of
Hey, Jukebox!
, and in the Cafe on occasion.
Natural world sounds play continuously in the Butterfly House and Aquarium to mimic forest and swamp environments.
Touch
There are things you can touch in several galleries.
World Gallery
In the World Gallery, you can smell healing herbal scents in the Asian encounter, touch Tuareg metalwork in the African encounter and touch Arctic materials in the American encounter.
You can also tie a wish to the Cloutie Tree in the European encounter and play in the touch-sensitive projection in the Oceanic encounter.
The World Gallery also includes tactile maps on the Ground Floor and Balcony levels.
Music Gallery
The Music Gallery includes touch tables with buttons to hear some of the instruments playing in the Gallery.
You can also visit the Music Gallery Hands on Space which has a range playable instruments, often made from recycled materials. This space is occasionally closed for school visits.
Volunteer Tables and Hands on Base
Horniman Engage Volunteers are often in the Galleries with touch tables, that have a rotating selection of objects which you can handle and talk to them about.
The
Hands on Base
is open occasionally on weekends, which has a large number of objects that can be handled by visitors.
Horniman Gardens
The Gardens have concrete paths throughout. Some of the paths are very steep and on wet or frosty days may not be suitable for wheelchair users or anyone who is unstable on their feet.
In the Gardens, you can use the Meadow Field but please note there is no through route around the bottom of the Field. Please use the crossing point below the Bandstand Terrace.
The South Downs Meadow Terrace is no longer accessible to the public while work is being done to create our new Gardens Nursery.
Some other areas of the Gardens may be closed and visitor routes changed at short notice. Please follow signage onsite and be aware of increased vehicle traffic. Please do get in touch if you have any questions about the works.
The ground on the
Nature Trail
is uneven and can be muddy in rainy weather, so is not suitable for wheelchair users or anyone unstable on their feet.
Find out more about the Gardens:
Grasslands Gardens
Sunken and Display Gardens
Rest of the
Gardens
Access Advisory Group
The
Access Advisory Group
work with staff and other professionals such as external gallery designers to ensure disability is included at every stage of our work.
The group meets four times a year is made up of individuals who represent a range of disabilities.
Accessibility statement for Horniman websites
This accessibility statement applies to
horniman.ac.uk
and
my.horniman.ac.uk
This website is run by Horniman Museum and Gardens. We want as many people as possible to be able to use this website and for it to be a useful tool for all. For example, that means you should be able to:
change colours, contrast levels and fonts
use zoom to enlarge the text
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet
has advice on making your device easier to use if you have a disability.
How accessible is our website
We know some parts of this website are not fully accessible but are constantly under improvement, for example:
some parts of the navigation and headings may not always appear in the most logical order if you are using assistive technologies to navigate the page.
many PDF documents aren’t fully accessible to screen reader software, particularly older PDF resources.
Some of our legacy video and audio content do not have descriptive text transcripts or audio description tracks.
some of our online forms are difficult to navigate using just a keyboard or via a screen reader.
some components within our webpages do not work as well as they should at higher screen magnification settings.
there are some contrast issues between the text and background colours on some webpages.
we use a third-party services to power our newsletter sign up form, donation forms and
horniman.ac.uk
for buying Membership. Some elements of these service may not be accessible to those using keyboard navigation or assistive devices.
If you need website information in a different format or would like assistance before your visit
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
email –
enquiry@horniman.ac.uk
call – 020 8699 1872
We’ll consider your request and get back to you as soon as possible.
If you cannot view the map or address on our
plan your visit page
, call or email us for directions.
If you have any queries or require any assistance ahead of your visit, please phone 020 8699 1872 or email
enquiry@horniman.ac.uk
– we’ll be happy to help.
When you visit, you will find that our Ticket Desk has audio induction loops and can provide advice on how to best enjoy your visit.
Reporting accessibility problems with horniman.ac.uk
We have undertaken an access audit, worked with auditors and continue to work with our developers to systematically correct and improve non-accessible parts of the site as soon as possible (see below for list).
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our Digital Team via
web@horniman.ac.uk
.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint,
contact the Equality Advisory and Support Service (EASS)
.
Technical information about this website’s accessibility
Horniman Museum and Gardens are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the
Web Content Accessibility Guidelines version 2.2
A and AA standards. Although we aim for full compliance, there are some areas where we do not meet this, and have listed these issues below.
We are currently working to fix these issues where indicated and will be updating this statement with the status of fixes and timescales as we work through them. We have also explained where we believe resolving issues would be a disproportionate burden to the Horniman.
Non-compliant issues to be fixed
These are the details of content and features that are non-accessible, as well as which parts of the WCA Guidelines they relate to. We are working to correct these issues through future procurement of a new collections online tool (procurement and development taking place between 2026-29).
The language of the page is not defined on some of the JSON downloads from the collections and some PDFs. (WCAG Level A 2.1: 1.3.1)
Disproportionate burden
We’ve assessed the cost and resources needed to fix the issues below and believe that doing so now would be a
disproportionate burden
within the meaning of the accessibility regulations.
Donate form (Donorbox):
Our donation forms found on the Donate, Project Coral and other fundraising pages are created using a third-party supplier (Donorbox), and the creation of our own donation mechanisms outstrips our digital development budget considerably at this time. New compliant donation tools are being developed as part of development work with our CRM and ticketing platform, in development in 2026.
E-newsletters (Wordfly):
Our e-newletter and schools e-newsletters are created using a third party integration called Wordfly, as part of the new CRM platform. We are investigating bespoke sign ups in 2026. The general enews sign up has been deployed.
Older PDF press releases:
The Horniman has numerous legacy PDF press releases that are not accessible but recreate what is available elsewhere in HTML page format on the site. We do not have the resource to retroactively make these PDFs accessible.
Collections online:
Our Collections records number in excess of 100,000 records online and more are added daily. These records often have duplicated titles, and images with the same alternative text as the image title. Due to the high volume of records to amend, we do not have the staff resource to manually change how these records are titled and how the alternative text is generated.
Content that’s not within the scope of the accessibility regulations
Some of the content included on our websites does not fit within the scope of the accessibility regulations. This includes:
Collections like scanned manuscripts and ledgers:
We have made transcripts and alternative text available where possible on manuscripts, ledgers and archival material, but this is not available on all of our text based digital collections.
Pre-recorded media published before 23 September 2020:
We will not be providing text transcripts or audio descriptions to non-essential video and audio created before this date, but all new content will include text transcripts or audio descriptions to help those with visual impairments understand what is happening in some of our videos and audio content. We have also amended essential video content created before this date.
PDFs and other documents published before 23 September 2018:
Some of our older non-essential PDFs documents and resources were published before 23 September 2018, and are therefore exempt from the accessibility regulations which
do not require us to fix PDFs or other documents published before 23 September 2018
. Any new PDFs or Word documents we publish will meet accessibility standards. We will also be tackling essential PDF content to be made accessible or converted to HTML pages, which was completed by January 2021.
Live video:
Live video events that may be embedded on this site do not have captions. We do not have the resources to provide live captioning services during these events. Live video is
exempt from meeting the accessibility regulations
.
Third-party content:
We use a number of third-party content on our website. The design and implementation of these are not under our control, and therefore they are exempt from the accessibility regulations. However, we make them accessible where we can and raise any other issues with these suppliers. For maps in particular, we always make location information available in an accessible way via an address, so that the map is not the only way of obtaining information. These include:
Social networks (embedded tweets and posts, as well as sharing buttons and feeds from sites like Pinterest)
Google maps and CityMapper (interactive maps)
Video and audio hosting sites (YouTube, Vimeo, Soundcloud and Audioboo).
What we’re doing to improve accessibility
We have an accessibility roadmap to show how and when works are planned to improve website and content accessibility, including the non-compliance issues above, which is available on request –
web@horniman.ac.uk
.
Preparation of this accessibility statement
This statement was prepared on 23 September 2020. It was last reviewed on 16 February 2026.
This website was last tested on 16 September 2020. The test was carried out by Zoonou.
We used this approach to decide on a sample of pages to test:
An example of each web page template type (ie, a blog, an event, an object record etc)
Key areas of the site (homepage, contact us page, plan your visit etc)
Pages that represented key user journeys through the site (what’s on, access etc)
Site functionality and forms (search box, events calendar, PDFs etc)
For more details about our website accessibility testing, please contact the Digital Team:
web@horniman.ac.uk
Content
Our staff
Speak to one of our Visitor Hosts if you have a question – they wear the yellow lanyards.
Download the information on this page
You can download and print the information on this page, as a PDF or Word document:
Access at the Horniman page - download Word Doc
(docx, 958.18kb)
Download
Access at the Horniman page - download PDF
(pdf, 359.55kb)
Download
Continue exploring
Plan Your Visit
We hope you will enjoy your visit to the Horniman. We've included lots of information here to help you make the most of your visit.
Find out more
Display
Free
Always Part of the Story
On display daily
10am – 5:30pm
The Access Advisory Group is a diverse group of individuals with lived…
Find out more
Activity
The Mindful Museum of Me
An extra special warm hello from the Horniman Museum and Gardens, South London and Maudsley NHS Trust Recovery College and Ldn Dares Drama Co. Relax and explore this mindful resource, The Mindful Museum of Me.
Find out more
What’s On
From music to crafts, fairs to festivals, find out all the events, displays and exhibitions happening at the Horniman in our What's On.
Find out more
About the Horniman
The Horniman connects us all with global cultures and the natural environment, encouraging us to shape a positive future for the world we all share.
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