Royal Perth Hospital - Customer Services Charter
Source: https://rph.health.wa.gov.au/About-Us/Governance/Customer-Services-Charter
Archived: 2026-04-23 17:22
Royal Perth Hospital - Customer Services Charter
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About Us
{DF293BFE-DD2A-47A2-8C3A-C8733157B1B2}
Compliments or Complaints
{8C214944-1683-449A-B396-B8335C6B41FA}
Reporting Misconduct
{BF903979-D2F1-48E3-88A9-8A0FAF365793}
East Metropolitan Health Service
{07445145-0065-4A78-AF35-7D138B7C96DC}
Executive
{43CA995C-EBB6-4B44-A538-BC781641A640}
Governance
{02D9F2B9-2713-467B-A92C-D3B2C5173255}
Customer Services Charter
{0C257D75-FDD9-4F2E-99D1-3C37B477B347}
Disability Access and Inclusion Plan
{4BC040A1-CB88-4811-B8FD-8B9231746574}
Royal Perth Hospital Flight Path – Scheme Amendment
{8351AAA1-7CE0-4A7E-A4BC-7933A212FDB3}
Values and Mission
{A7B7CFC9-65D5-4FA4-9BAE-57A6A7BF20CD}
History
{6ADD8348-75C7-4581-8EA8-79ACCCE2E955}
Museum
{58AC3B98-3B5B-4790-9CB7-D8DB05302D45}
Safety and Quality
{8B54C1B6-BA97-4518-B0E8-7446C803F074}
Preventing Complications in Hospital
{FB1EBBDF-F1B8-487A-89EF-A0AB56EE2BB5}
Preventing Infections in Our Health Service
{A1C26D85-11DF-4B9E-BC6A-0A0C154AD5B0}
Caring for Our Mental Health Clients
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Getting It Right the First Time
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Learning for Patient Safety
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Care Opinion
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The Patient Experience
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Patients and Visitors
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Emergencies
{699A008C-18A1-489F-A4B5-C9A142D64480}
COVID-19 Information
{7091AFCF-73BD-4D1A-8ABA-4512766BBEAD}
Coming to Hospital
{AC52D278-1F53-469D-8B96-7CD43FD02346}
Hospital Map
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Parking
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Transport
{73289A45-5483-4B4C-A419-FDA10E266D65}
Visiting Times
{194EC00F-2098-4FB5-97C9-4249B2669794}
Your Hospital Stay
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Welcome Pack
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Admission and Discharge
{A15018E3-15AA-4C03-8A78-C029150BB085}
Aishwarya’s CARE Call
{7DFF0EC1-DA5C-44E9-81D3-066963B28243}
Amenities and Facilities
{D489D9EA-0843-498B-9C38-5279CBBA32F5}
Bringing Food from Home
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Hospital Map
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Patient Services
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Visitors and Carers
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Carers Charter
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Hospital Map
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Visiting Times
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Outpatients
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Electronic Prescriptions
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Outpatient Clinic Locations
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Video Call
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Accessing Health Records
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Accessing Radiology Information
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Accessing Records via Freedom of Information
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Accessing Records via the Mental Health Act
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Overseas Patients
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Private Patients
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QRious
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Services
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Health Professionals
{F92899EA-8454-4C4E-AD47-3C21CAEB939A}
Accreditation
{3A707341-B1D0-4817-90E8-C1734EBD2D4A}
GPs
{FC82D42A-DC4F-4D92-ACC9-965287C38F29}
Admissions
{77352286-E748-419F-AB6E-62B8709BC701}
Communication
{C8D795F1-0679-4303-86F9-8E18F6E8CBBF}
Contacts for GPs
{1257C69F-652F-4937-AAF2-920B3BE8D7F9}
Outpatients
{6BCD1EA3-44C0-49B6-BBBD-59DD6148FB37}
Hep B Hub WA – Hepatitis B support for GPs and clinicians
{C48CE5E7-9319-4FC4-8396-B6AAF2E3D975}
Library and Information Service
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NEXUS
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Work With Us
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Work with Us
{CEF78E68-6F21-434C-8760-B13C6ACD4719}
Anaesthesia and Pain Medicine Fellowships
{9E4F9072-8795-4CB9-A978-526E2686C3C5}
Job Vacancies
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Medical Careers
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Nursing Careers
{D0A5E92F-DF82-4CD6-8384-5E3E085FE80A}
Radiology Fellowships
{770EEA79-78B7-4C92-BFE4-3B3FB538B1C9}
Volunteering
{5FFDEC73-0B45-4422-BA9D-083FC5487E2C}
Consumer Partnerships
{B3B83DB8-AD1B-47FB-A31A-6691611963E2}
Forget Me Not Program
{9084E07C-BA3E-4038-8034-F369A12BDAF7}
Friends of Royal Perth Hospital
{A7B5E9DF-E38A-4AFD-A568-38A924E0B3D1}
Voluntary Transport Program
{52E8368F-B162-41EF-87FD-C9A6FC4489A8}
Research
{C45FD7CA-0629-4844-9C17-43F9142596AC}
RPH Research Foundation
{643B43E2-98FE-490F-86FD-700C876AF77A}
RPH Imaging Research Fund
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Grant Programs
{068B0A98-1BD9-490D-A8E8-A324540AA834}
History
{341DC790-5620-4898-9A23-DB002DC41D6C}
Research Support and Governance
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Home
About Us
Governance
Customer Services Charter
Customer Services Charter
Customer Services Charter
Royal Perth Hospital is committed to respecting the rights of patients under the
Australian Charter of Healthcare Rights (external site)
.
Summary of public patients' rights in Western Australian public hospitals
All patients in Western Australian public hospitals have a number of fundamental rights to:
choose to receive free public hospital services as a public patient, or to choose to be treated as a private patient in a public hospital with an associated cost
receive treatment based on your health needs, and, if you need to wait for this treatment, to be told how long you can expect to wait
have access to a range of public hospital services regardless of where you live in Western Australia
have access to an interpreter
agree or refuse to participate in medical/nursing student training or medical research
be treated with respect, dignity and consideration for your privacy and special needs
be accompanied by a family member, friend, carer or person of your choice where appropriate
receive safe and high quality health care provided with professional care, skill and competence
receive a clear explanation of any proposed treatment, including possible risks and alternatives, before agreeing or refusing to have the treatment
seek a second opinion
be given information about your continuing health care before you leave the hospital and to have your contact details kept up-to-date
apply for access to your medical records under the
Freedom of Information (FoI) Act 1992
and to have personal information kept confidential
compliment, comment or complain about the health care you receive, and to be given information about how to lodge a complaint, without compromising your health care.
Last Updated:
29/03/2023
Skip to main content
Skip to navigation
Accessibility
Contact Us
Government of
Western Australia
Additional Menu
Accessibility
Contact us
Go to WA Government search
About Us
{DF293BFE-DD2A-47A2-8C3A-C8733157B1B2}
Compliments or Complaints
{8C214944-1683-449A-B396-B8335C6B41FA}
Reporting Misconduct
{BF903979-D2F1-48E3-88A9-8A0FAF365793}
East Metropolitan Health Service
{07445145-0065-4A78-AF35-7D138B7C96DC}
Executive
{43CA995C-EBB6-4B44-A538-BC781641A640}
Governance
{02D9F2B9-2713-467B-A92C-D3B2C5173255}
Customer Services Charter
{0C257D75-FDD9-4F2E-99D1-3C37B477B347}
Disability Access and Inclusion Plan
{4BC040A1-CB88-4811-B8FD-8B9231746574}
Royal Perth Hospital Flight Path – Scheme Amendment
{8351AAA1-7CE0-4A7E-A4BC-7933A212FDB3}
Values and Mission
{A7B7CFC9-65D5-4FA4-9BAE-57A6A7BF20CD}
History
{6ADD8348-75C7-4581-8EA8-79ACCCE2E955}
Museum
{58AC3B98-3B5B-4790-9CB7-D8DB05302D45}
Safety and Quality
{8B54C1B6-BA97-4518-B0E8-7446C803F074}
Preventing Complications in Hospital
{FB1EBBDF-F1B8-487A-89EF-A0AB56EE2BB5}
Preventing Infections in Our Health Service
{A1C26D85-11DF-4B9E-BC6A-0A0C154AD5B0}
Caring for Our Mental Health Clients
{3089C2B2-0C1C-47F0-94E0-17B3A20071C4}
Getting It Right the First Time
{7A247EE8-FB5C-4553-BF21-D2937E6A9335}
Learning for Patient Safety
{80F13CB3-F7E2-4FFC-BD1E-EB1DEEBDA941}
Care Opinion
{5B595F37-E470-4832-8A06-EE7417AB97FA}
The Patient Experience
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Patients and Visitors
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Emergencies
{699A008C-18A1-489F-A4B5-C9A142D64480}
COVID-19 Information
{7091AFCF-73BD-4D1A-8ABA-4512766BBEAD}
Coming to Hospital
{AC52D278-1F53-469D-8B96-7CD43FD02346}
Hospital Map
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Parking
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Transport
{73289A45-5483-4B4C-A419-FDA10E266D65}
Visiting Times
{194EC00F-2098-4FB5-97C9-4249B2669794}
Your Hospital Stay
{55D777F6-8F7E-42B0-A7CA-A9DAD85EA7AA}
Welcome Pack
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Admission and Discharge
{A15018E3-15AA-4C03-8A78-C029150BB085}
Aishwarya’s CARE Call
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Amenities and Facilities
{D489D9EA-0843-498B-9C38-5279CBBA32F5}
Bringing Food from Home
{4C982C0F-D20C-4151-A54A-33FD9FABF9BA}
Hospital Map
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Patient Services
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Visitors and Carers
{6549771B-B942-4AF5-92AA-40FF80DB5C8A}
Carers Charter
{C399947B-E8F7-4C7D-9598-E78CB9E7626C}
Hospital Map
{C4254153-87A1-4489-9D00-675F075765C5}
Visiting Times
{D0E0D710-174C-4A22-8320-505599D3C085}
Outpatients
{4B28F23E-1F26-4389-9A55-3152EE919071}
Electronic Prescriptions
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Outpatient Clinic Locations
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Video Call
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Accessing Health Records
{0F7346F0-FFFD-4565-88F7-D122C3E0B558}
Accessing Radiology Information
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Accessing Records via Freedom of Information
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Accessing Records via the Mental Health Act
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Overseas Patients
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Private Patients
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QRious
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Services
{5679B18F-EA80-49D3-820D-3173D7AEB915}
Health Professionals
{F92899EA-8454-4C4E-AD47-3C21CAEB939A}
Accreditation
{3A707341-B1D0-4817-90E8-C1734EBD2D4A}
GPs
{FC82D42A-DC4F-4D92-ACC9-965287C38F29}
Admissions
{77352286-E748-419F-AB6E-62B8709BC701}
Communication
{C8D795F1-0679-4303-86F9-8E18F6E8CBBF}
Contacts for GPs
{1257C69F-652F-4937-AAF2-920B3BE8D7F9}
Outpatients
{6BCD1EA3-44C0-49B6-BBBD-59DD6148FB37}
Hep B Hub WA – Hepatitis B support for GPs and clinicians
{C48CE5E7-9319-4FC4-8396-B6AAF2E3D975}
Library and Information Service
{3F1BA38A-B111-4093-B344-65A19E866736}
NEXUS
{E8E3E71E-F711-40B0-B3B0-98DD7E1FCDB7}
Work With Us
{7A1B11B6-6F52-47DD-9FC9-DACD5262FA5F}
Work with Us
{CEF78E68-6F21-434C-8760-B13C6ACD4719}
Anaesthesia and Pain Medicine Fellowships
{9E4F9072-8795-4CB9-A978-526E2686C3C5}
Job Vacancies
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Medical Careers
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Nursing Careers
{D0A5E92F-DF82-4CD6-8384-5E3E085FE80A}
Radiology Fellowships
{770EEA79-78B7-4C92-BFE4-3B3FB538B1C9}
Volunteering
{5FFDEC73-0B45-4422-BA9D-083FC5487E2C}
Consumer Partnerships
{B3B83DB8-AD1B-47FB-A31A-6691611963E2}
Forget Me Not Program
{9084E07C-BA3E-4038-8034-F369A12BDAF7}
Friends of Royal Perth Hospital
{A7B5E9DF-E38A-4AFD-A568-38A924E0B3D1}
Voluntary Transport Program
{52E8368F-B162-41EF-87FD-C9A6FC4489A8}
Research
{C45FD7CA-0629-4844-9C17-43F9142596AC}
RPH Research Foundation
{643B43E2-98FE-490F-86FD-700C876AF77A}
RPH Imaging Research Fund
{B9C0FA7E-A038-4F31-BF16-004EF975D7C4}
Grant Programs
{068B0A98-1BD9-490D-A8E8-A324540AA834}
History
{341DC790-5620-4898-9A23-DB002DC41D6C}
Research Support and Governance
{1FCB1ACD-612D-4706-9841-4B4411539BB4}
Home
About Us
Governance
Customer Services Charter
Customer Services Charter
Customer Services Charter
Royal Perth Hospital is committed to respecting the rights of patients under the
Australian Charter of Healthcare Rights (external site)
.
Summary of public patients' rights in Western Australian public hospitals
All patients in Western Australian public hospitals have a number of fundamental rights to:
choose to receive free public hospital services as a public patient, or to choose to be treated as a private patient in a public hospital with an associated cost
receive treatment based on your health needs, and, if you need to wait for this treatment, to be told how long you can expect to wait
have access to a range of public hospital services regardless of where you live in Western Australia
have access to an interpreter
agree or refuse to participate in medical/nursing student training or medical research
be treated with respect, dignity and consideration for your privacy and special needs
be accompanied by a family member, friend, carer or person of your choice where appropriate
receive safe and high quality health care provided with professional care, skill and competence
receive a clear explanation of any proposed treatment, including possible risks and alternatives, before agreeing or refusing to have the treatment
seek a second opinion
be given information about your continuing health care before you leave the hospital and to have your contact details kept up-to-date
apply for access to your medical records under the
Freedom of Information (FoI) Act 1992
and to have personal information kept confidential
compliment, comment or complain about the health care you receive, and to be given information about how to lodge a complaint, without compromising your health care.
Last Updated:
29/03/2023