Complaints procedure - Central Arbitration Committee - GOV.UK Cookies on GOV.UK We use some essential cookies to make this website work. We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We also use cookies set by other sites to help us deliver content from their services. You have accepted additional cookies. You can change your cookie settings at any time. You have rejected additional cookies. You can change your cookie settings at any time. View cookies Complaints procedure How to make a complaint about the Central Arbitration Committee’s service. Central Arbitration Committee How to complain Most complaints can be taken up directly with the person you have been dealing with. Otherwise you can email us at enquiries@cac.gov.uk If you’re not satisfied If you’re not happy with the response you’ve received, then you should write to our chief executive, Maverlie Tavares, giving as much information about your complaint as possible. Maverlie Tavares Chief Executive Central Arbitration Committee PO Box 78137 London SW1P 9XE What happens next If you’re still unsatisfied with how your complaint has been handled you can ask your MP to refer it to the Parliamentary and Health Service Ombudsman Contents Is this page useful? Maybe Thank you for your feedback Help us improve GOV.UK To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab