Remote Access Portal | URochester Medicine Skip to content For Employees For Employees Remote Access Portal For Employees For Employees Remote Access Portal Remote Access Portal ISD Service Portal Duo Two Factor authentication is required for access.  If you get a "not enrolled" message when attempting to sign in, please call the Service Desk at (585) 275-3200 Citrix Apps are accessible from personal devices, including access to eRecord and email without having to install a VPN. Please follow the instructions on this page to install the appropriate version of Citrix Workspace for your Operating System. If you have any issues accessing the page or launching apps please reach out to the Service Desk via one of the methods listed on this page. Citrix Apps Outlook Web Mail eRecord & Training Environments Intranet Website Virtual Desktop Remote Desktop eRecord Training Complete your required eRecord training. Useful Links myURHR MyPath Box Zoom Dimensions Get Help Help is available 24/7 ISD Service Portal (585) 275-3200 URMC Information Privacy Topics Citrix Workspace Downloads Windows Windows Citrix Download Windows Install Instructions Mac Mac Citrix Download Mac Install Instructions