Boston 311 | Boston.gov

Boston 311 | Boston.gov An official website of the City of Boston. Here's how you know Official websites use .boston.gov A .boston.gov website belongs to an official government organization in the City of Boston. Secure .gov websites use HTTPS A lock or https:// means you've safely connected to the .gov website. Share sensitive information only on official, secure websites. Boston 311 Boston 311 is a free service that connects you with the City of Boston for non-emergency help and information. Whether you’re reporting a broken streetlight, looking up your trash day, or trying to reach the right department, we’re here to make it easier. You can contact us by calling 3-1-1 or (617)635-4500, using the BOS:311 app to upload photos, or submitting a request online—any time, any day. Submit a service request Page Sections The 311 Constituent Service Center is open 24 hours a day, seven days a week, and 365 days a year. You can call 3-1-1 or 617-635-4500 download the 311 app , or submit an online request Track your case 311 Historical Data Contact 311 Submit a Service Request 311@boston.gov icon-instagram icon-bluesky REQUEST BOSTON 311 TO TABLE A COMMUNITY EVENT Report a Non-Emergency Issue Call 311 or (617)635-4500 Download the App File a Report Online Download the app The Boston 311 app helps residents and visitors improve City neighborhoods. You can report non-emergency issues, like potholes and graffiti. Available on the App Store Get it on Google Play Top Service Requests Top Service Requests Report a missing curbside pickup Get a pothole fixed Get a street cleaned Special Collection Request needle cleanup Report a broken street sign Request graffiti removal Report a broken traffic signal Pay a parking ticket Report a streetlight is out Online Services Online Services Animals Pet Ownership, Problems with Animals, Rodents, and Pests Rodents and Pests Bed Bugs Inspection Mice Infestation Pest Inspection Pigeon Infestation Rat Bite Rodent Activity (Outdoor) Mosquitoes (West Nile) Asian Longhorned Beetle Pet Ownership Report a Lost Pet Search for Dog License Dog License Application Report a Problem Animal Bite Barking / Noisy Dog Dead Animal Related Information Animal Shelter Pet Care Business Certificates and Registrations, Licensing and Permitting, Complaints, Business with the City Licensing and Permitting Common Victualler Change of Corporation Name Change of Corporation Office Change 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Vacant Lot Recycling Clothing and textiles Missed Recycling Pickup Sign Up for Recycling E-Newsletter Recycling Sticker Request Request Recycling Cart Household Waste Look-Up Neighborhood Cleanup Join a Neighborhood Cleanup Dumping Illegal Dumping Dumping Overflow Rodents (Outdoor) Street Cleaning Request Street Cleaning Street Cleaning Reminders Graffiti Graffiti Removal Request Property Owner Agreement Related Information Public Works Health, Safety, and Social Services Crime, Fire Prevention and Control, Healthy Living, and Inspections Inspections Restaurant Health Ratings Register Rental Units Poor Ventilation (Residential) Bed Bug Inspection Inspectional Services Health Forms Rental Unity Delivery Conditions Inspection Restaurant Unsanitary Conditions Restaurant Unsanitary Conditions - Food Restaurant Unsanitary Conditions - Establishment Restaurant Unsanitary Conditions - Employees Report No Utilities Food Establishment - Sewer Report No Utilities Food Establishment - Water 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Property Ownership Register Rental Units Property Value and Tax Pay Property Tax Registration Application of Vacant/Foreclosed Properties Change Mailing Address for Property Tax Bills US Postal Service Change of Address Form Public Housing Section 8 Waiting List Moving Property Value and Tax Moving Permit Rental Unit Delivery Conditions Inspection Neighborhood Find Neighborhood Resources Contact Neighborhood Coordinator E-Newsletters Construction Permits Building Permit Search Building Permit Application Construction Complaints Work Exceeding Terms of Permit Work Without Permit Working Beyond Hours Construction Debris Illegal Dumping Contractor Complaint Consumer Complaint Building Inspections Building Inspections (Structural) Electrical Inspection Plumbing Inspection Disabled Access Issue Schedule a Smoke and Carbon Monoxide Detector Inspection Abandoned Building Code Enforcement Illegal Dumping Illegal Posting of Signs Poor Condition of Property Health and Safety Egress Safety Unsafe / Dangerous Conditions Asthma Safe Housing Carbon Monoxide (Commercial) Chronic Dampness / Mold Unsatisfactory Living Conditions Housing Inspections Housing Inspection Forms Report Squalid Living Conditions Lead Paint Inspection Overcrowding Student Overcrowding Mice Inspection Pest Inspection BHA Maintenance Complaint Maintenance Complaint / Residential Insufficient Heat Excessive Heat Rental Re-Inspection Form Schedule Smoke and Carbon Monoxide Detector Inspection Zoning and Occupancy Illegal Occupancy Illegal Rooming House Occupancy Without Valid CO/CI Illegal Auto Body Shop Protection of Adjoining Property Zoning Maintenance Mechanical Dormitory License Lodging House License Related Information Rental Housing Resources Boston Housing Authority Redevelopment Authority Inspectional Services Request (All) Parks and Trees Park Maintenance, Permits, Tree Planting, Donations Maintenance Park Maintenance Overflowing Trash Cans Damaged Play Equipment Damaged Fountain Cemetery Maintenance 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E-Newsletter Related Information Arts and Culture Office Boston Centers for Youth and Families Office of Tourism, Sports, and Entertainment Taxes and Payments Real Estate Tax, Boat and Motor Vehicle Excise, Personal Property Real Estate Assessing Online Real Estate Tax Pay Real Estate Tax Change Mailing Address for Property Tax Bill Pay Property Tax Personal Property Pay Personal Property Tax Change Mailing Address for Personal Property Tax Bill Motor Vehicle Motor Vehicle Excise Tax Delinquent Motor Vehicle Excise Tax Parking Tickets Parking Ticket Notifications Boat Boat Excise Tax Utilities Bills Pay Water and Sewer Bill Pay Eversource Bill Pay National Grid Bill Transportation, Streets, and Sidewalks Signs and Signals, Parking, Driving, Public Transportation, Taxi Issues, Road Maintenance Signs and Signals Missing / Damaged Sign Request New Sign Traffic Signal Problem Walk Light Problem Streetlight Out Request New Pavement Marking Request New Crosswalk Maintenance and Repairs Pothole Repair Sidewalk Repair Claim Against the City Report a Fallen Wire Street Cleaning Request Street Cleaning Street Cleaning Reminders Failure to Clean Commercial Sidewalk Street Closing Street Occupancy Permit Street Occupancy Alerts Driving Pay Motor Vehicle Excise Tax Pay Delinquent Motor Vehicle Excise Tax Pay Parking Violation Pay Moving Violation Renew/Replace Drivers License Replace Drivers License Request Driving Record Compare Auto Insurance Rates Parking Parking Violation Payment Parking Violation Appeal Parking Ticket Notification Abandoned Vehicle Parking Meter Repair Parking Lot Complaint Valet Parking Problems Valet Parking Application Illegally Parked Cars Resident Parking Permit Parking on Front/Back Yards Street Occupancy Permit Lookup Street Occupancy Alerts Parking Violation Parking Ticket Payment Parking Ticket Appeal Parking Ticket Notification Resident Parking Resident Parking Permit Permit Renewal Chang in Plates, Vehicles or Neighborhood Student Permit Rental Car Permit Residential Handicap Handicap Parking Application for Disabled Placard Plate Report Handicap Parking Abuse Residential Handicap Parking Application Towing Towed Car Search Towed Car Alert Bikes Contact the Transportation Department Taxi Taxi Complaint Property Lost in Taxi Boats Mooring Permit Boat Excise Tax Public Transportation MBTA Trip Planner Purchase T Passes Public Transportation Complaint Walking Pedestrian Safety Issue Walk Light Problem Related Information Transportation Department Utilities Water and Sewer, Electric, Gas, Heat Water and Sewer Pay Water and Sewer Bill Report Water Problem (Boston Water and Sewer) Report Water Problem (Residential) Sewage / Septic Backup (Residential) Gas Report Gas Problem Report Water in Gas Report Short Measure of Gas Report Missing or Wrong Gas Price Electric Pay Eversource Bill Pay National Grid Bill Report Electric Problem Report Fallen Wire Streetlight Repair Report Cross-Metering Report Unsatisfactory Electrical or Plumbing Heat/Oil Report Insufficient Heat Report Excessive Heat Report Oil Truck No Receipt Received Report Truck Short Measure Report Oil Truck No Price Per Gallon Related Information Food and Fuel Resources Frequently Asked Questions What is 311? 311 is an easy-to-remember telephone number that connects you with highly-trained constituent service center representatives. They are ready to help you with requests for non-emergency City services and information. When can I call 311? The 311 constituent service center is open 24 hours a day, seven days a week, 365 days a year. What's the difference between 911 and 311? 311 is the number to call to get information and access to all non-emergency City services. 911 is the number to call in case of emergency (burning house, robbery, crime in progress). Can I call 311 from my cell phone? Yes. If you cannot connect to 311 on your cell phone, you can access Boston 311 services by dialing 617-635-4500 Is calling 311 from my cell free? Cellular air time charges will apply. Can you call 311 from a VOIP phone? If you are a VOIP customer and having difficulty calling 311, it is best to contact your VOIP provider and let them know you cannot connect. It is up to individual VOIP providers to make 311 services available to their customers. Once configured, VOIP service should work properly as long as you are registered as located within the boundaries of the City of Boston. Alternatively, you can access Boston 311 services by dialing 617-635-4500 Why can't I get through when I dial 311? Many offices and institutions have complex routing and telephone systems that may need to be configured to allow users to dial 311. You can contact the telecomm office for your company or institution and request they reconfigure the system to allow calls to 311. Alternatively, you can access Boston 311 services by dialing 617-635-4500 Can I request City services and information? There are several ways Residents can request City services other than calling 311. Residents are encouraged to download the BOS:311 mobile app, or visit City Hall on the Go , Boston's mobile City services truck. To speak with someone from the Mayor's Office of Constituent Service in person, please come to the Mayor's Office on the 5th Floor of City Hall weekdays between 9 a.m. and 5 p.m. How can I track my request? Once you have successfully submitted your request, you will receive an email with a tracking number that you can use to monitor your request Contact Submit a Service Request 311@boston.gov icon-instagram icon-bluesky REQUEST BOSTON 311 TO TABLE A COMMUNITY EVENT Provide Your Feedback