Complaint Handling Procedure | University Secretary's Group | University Secretary's Group Complaint Handling Procedure The Complaint Handling Procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration. About We acknowledge that complaints provide valuable insight that can lead to improvements in our services. The procedure The procedure involves up to two stages, with timescales outlined in the Complaints Handling Procedure. Scottish Public Services Ombudsman The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about universities in Scotland. Privacy notice The University will use information about complainants in examining, investigating and making decisions regarding complaints. This article was published on 2024-05-06