Complaints - West Lothian Council This website uses cookies This cookie statement explains what cookies are, which cookies we use and why, and what you can do to manage your cookie preferences. Your cookie preferences were saved Set cookie preferences Please give us your feedback on the website. You can use the minimise control on the left of this pop up to complete the survey later in your visit. Complete Survey No Thanks Link to " West Lothian Council " homepage Sign up for news News All Services Toggle menu Scottish Parliamentary Elections - 7 May 2026 Information and guidance for voters ahead of the 2026 Scottish Parliament election on Thursday 7 May can be accessed by clicking on the link above Council Information About your council Contacting the Council Complaints Complaints West Lothian Council is committed to providing high-quality customer services. We value complaints and use the information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us. West Lothian Council Complaints Procedure You can review our Complaints Procedure PDF, 1 MB (opens new window) prior to submitting a complaint. Full Complaints Handling Procedure PDF, 155 KB (opens new window) What happens when I have complained? Make a complaint If you wish to make a complaint about a council service or member of staff, please use the council's dedicated complaints form. What happens when I have complained? We will always tell you who is dealing with your complaint. Our complaints procedure has two stages: Alternative Complaint Methods The council have alternative methods by which you can make a complaint, should you not wish to submit it online. Annual Complaint Performance Reports West Lothian Council's Annual Complaints Performance Reports available for download. Complaints