FAQs - Please Touch Museum Skip to primary navigation FAQs Your questions, answered. Museum Operations How do I make a reservation? All visitors and members 12 months and older are encouraged to make a reservation prior to visiting, which will make your entry to the Museum quick and easy – however, tickets are also available to purchase at the Admissions desk. Please visit our online reservation page to purchase general admission tickets or make a reservation as a Museum member. After making a reservation, you will receive a confirmation email containing QR codes for each visitor registered. On the day of your visit, you must show this confirmation email to Museum staff on your mobile phone or printed on paper in order to gain entrance to the Museum. If you need to make a change to your reservation, please email tickets@pleasetouchmuseum.org or call 215-581-3181. Tickets are non-refundable, we are happy to accommodate a change in reservation day based on availability within a 7 day grace period. If you are unable to use your tickets for your reserved date, you must contact us to within 7 days after the original reservation date to make a transfer.  We will not honor a transfer if we are not notified of the request within the 7 day grace period. How are you cleaning the props in the exhibits? Clean and sanitized props are placed into the exhibits at the beginning of each morning. If a prop becomes dirty, please place it in a designated red bin or alert a staff member. How are you cleaning the Museum? The Museum is cleaned with hospital-grade and EPA-approved cleaning products every day and a cleaning company sanitizes the Museum each evening we are open to the public. Clean and sanitized props are placed into the exhibits each morning and high touch surfaces and restrooms are cleaned throughout the day. Additional immersive cleaning occurs in the Museum on days we are closed to the public. Is there proper ventilation in Memorial Hall? Memorial Hall boasts more than 60,000 sq. ft. of exhibit space with high ceilings. The Museum upgraded all HVAC filters, installing MERV-13 pre-filters and MERV-13 final filters (MERV: Minimum Efficiency Reporting Value). The ventilation system is properly maintained per the manufacturer recommendations and all filters are changed per manufacturer guidelines. Will hand sanitizer be available? Yes! We have installed touchless hand sanitizing stations throughout Memorial Hall for use between handwashing. Will the nursing room be available? The nursing room on the lower level is available for use. General Admission Ticketing Are you currently offering the First Wednesday program? The First Wednesday program is currently paused. If I pay full admission and then decide to become a Member, can I apply the cost of tickets towards a membership? Yes! You can apply the cost of your admission tickets to a 12-month membership on the same day as your visit. Just see one of our friends at the front desk to convert your tickets to a membership before you leave. What discounts are available? If you plan to visit the museum more than twice in a calendar year, the best way to save is to become a member! Learn more about memberships here . We also offer several discounts on general admission tickets: Military Discount: We offer a discount of $2 off of up to 6 tickets, with valid military ID. Museums for All and ACCESS Art Reach: Out-of-state SNAP EBT cardholders and Pennsylvania and Delaware ACCESS cardholders are welcome to visit the Museum at a deeply discounted rate. Visit our Ways to Save for more details. Please see new pricing starting November 1st for out-of-state SNAP EBT cardholders Association of Children’s Museums: If you’re a member of another children’s museum that is a member of ACM, you are eligible for a 50% discount on up to 6 tickets, with proof of membership card and photo ID. To take advantage of this benefit, please choose the ACM ticket type when purchasing your tickets on our website or buy on site at one of our ticketing kiosks. Learn more about Ways to Save on your visit to the Please Touch Museum. Membership Am I able to receive a refund for my membership? We are not able to refund memberships. If you feel it is best for your family not to visit the Museum, you may transfer the remaining time on your membership to another family of your choice. Please send an email to our membership team at membership@pleasetouchmuseum.org and we will be happy to make that transfer for you. I am moving, what can I do with my membership? You may transfer the remainder of your membership to another family of your choice. Please send an email to our membership team at membership@pleasetouchmuseum.org and we will be happy to make the transfer for you. Can I add a relative or nanny to my membership? Yes. We provide Family Plus and Family Deluxe level memberships for those who wish to include more than 2 card holders. A named or listed card holder must be present with a valid photo ID at the Admission desk upon arrival. As a member, is there a discounted price for my guests? Yes. If you bring guests beyond what is covered by your membership, the cost per guest is $15. Guest tickets may be purchased in person at our Admission desk when you arrive for your visit. Museum Policies Birthday Parties While the Museum does not offer birthday party packages or party rooms, we do encourage families to visit as a special way to celebrate! Group ticket pricing is available for groups of 15 or more and families are welcome to bring in food or cake and eat in one of our designated eating areas (reserved tables are not available). Refrigeration space is not available, and balloons, decorations, or candles are not permitted in the Museum. To make a group reservation, please visit the group sales page on our website. COVID-19 Exposure Risk By making a reservation and visiting the Museum, guests voluntarily assume all risks related to potential exposure to COVID-19 in or around Please Touch Museum for everyone in your party. The Museum reserves the right to disclose the identity and contact information for all guests to government-authorized entities for the purposes of contact tracing as required. What is your Refund and Exchange policy? Refunds cannot be made on admission tickets, memberships, or gift cards once the transaction is completed. In the event of an emergency closing by the Museum, the ticket purchaser will have the option of an exchange. Replacement tickets will not be issued for any ticket that has been damaged, lost, stolen or destroyed.  For Ticketed Programs, the tickets sold are nonrefundable, but most tickets are transferable, subject to Museum policy. Additionally, there are no refunds for donations or group visits, and tickets may not be resold or traded for more than face value. PTM reserves the right to revoke or refuse to honor tickets that have been resold for more than their face value. Please refer to the refund and cancellation policy for event and building rentals. Visitor Notices and Code of Conduct Please Touch Museum wants to ensure a positive experience for all visitors. Please visit our Museum Visitor Policies page to learn about our Visitor Code of Conduct, and policies regarding photography and video, parking in our gated lot, restroom access and more. What is the Museum’s stroller policy? Strollers are permitted in the Museum, and several stroller parking areas are located outside of our exhibits. Visitors are encouraged to use these stroller parking areas when possible, to ensure that all guests can move freely throughout our exhibit spaces. How can I request ticket donations for my event or charity? Please Touch Museum appreciates the importance of special events as a way to raise funds for worthy causes. Due to our extended closure, the Museum is unable to donate tickets and/or other goods and services at this time. We appreciate your understanding. Museum Exhibits and Collections What age range is best for visiting the Museum? Generally, the Museum is best for children from about six months through age 8. We have created fun learning environments for infants, toddlers, preschoolers and early elementary-age children. Slightly older children often have fun acting as “teachers” for their younger siblings and playmates. Where do the Museum’s collections come from? Since opening in 1976, Please Touch Museum began collecting objects for exhibits and programs. Many of these items were donated by staff, visitors and friends of the Museum. Others were purchased at stores, auctions, flea markets and garage sales. How are the Museum’s collections stored? Please Touch Museum maintains special collections storage and workspace area with supplies, equipment, research and reference material and more to take care of all the Collections. When necessary, specialized consultants review specific objects and collections categories for conservation. For questions regarding online reservations and ticketing, please contact tickets@pleasetouchmuseum.org or call 215-581-3181 For questions regarding membership, please contact membership@pleasetouchmuseum.org or call 215-581-3181 For more general questions please contact info@pleasetouchmuseum.org or call 215-581-3181 Manage Consent To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions. Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. 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