Systems and Services | Information Technology Services at PCOM ITS Services New Users About ITS Systems and Services ITS provides a variety of systems and services to students, faculty and staff that are intended to foster a strong learning environment. The following are some of the services offered or supported by ITS. Computer labs PCOM offers modern computer labs featuring Windows 11 systems and printing services at its PCOM and PCOM Georgia locations. The computer labs are reserved for current students, faculty and staff of PCOM, unless other special arrangements have been made. Food is not permitted in the computer areas, including the general use computer labs, specialty labs, breakout rooms and small lounge areas within the general use labs. Violators may be asked to leave the facility. PCOM There are two computer labs at PCOM: Hassman Academic Center, Room 219 Rowland Hall, Room 425 PCOM Georgia The Information Commons serves as a library, student computer lab and study area. E-learning Blackboard is the College's Learning Management System (LMS) and collaborative environment between students and faculty. Through Blackboard Collaborate and Zoom, lectures can take place synchronously and asynchronously. These services can be accessed through myPCOM Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 if you need assistance with accessing Blackboard. Email PCOM uses Google Workspace by Google Cloud as its email and collaboration platform. Gmail All students, faculty and staff are issued Gmail accounts with the pcom.edu domain. Google Workspace This account also provides access to Google Calendar web calendar, Google Drive file storage, Google Chat and Meet web conferencing as well as the various Workspace productivity tools including Docs, Sheets, Slides and Forms. Need help? These services can be accessed through myPCOM or directly through Google Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 if you need assistance with accessing Gmail or Workspace. Enterprise applications Philadelphia College of Osteopathic Medicine utilizes Workday as an enterprise application to facilitate various administrative and business functions. Workday Workday is the College's Enterprise Resource Planning (ERP) system which houses critical information and facilitates the smooth operation of various departments on campus. Employees are typically assigned accounts as needed when they begin at PCOM. Requests for new or revised access using the system access forms found in myPCOM Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 if you need assistance with accessing Workday. ExamSoft Note: New operating system versions are not usually supported by ExamSoft at their initial release, so students should not upgrade their operating systems or install beta versions of operating systems until support is announced. Training ExamSoft Support's help videos show you how to use Examplify to take and submit exams. ExamSoft Support Visit help.examsoft.com for helpful articles, guides, videos and more. System Requirements Examplify has specific system requirements which must be met in order to use the program. In general, any modern laptop or computer (purchased in the last 3-4 years) should work. Mac system requirements Windows system requirements Visit ExamSoft support for more information. Download and Install the latest version of Examplify Windows and Mac download View our computer recommendations detailing hardware and software specifications for students. IT purchasing Requests for technology-related purchases should be made to ITS via the Service Desk. Requests will be reviewed and approved to ensure that they are budgeted and meet PCOM's standards. After a purchase is received, ITS will arrange with the employee it was purchased for a good time for installation. Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 for more information. Off-campus access PCOM employees who require access to PCOM systems from off campus may request a Citrix account and/or a “Virtual Private Network” (VPN) Account. About Citrix software Citrix virtualization software allows you to securely access your PCOM network files and software programs from an off campus computer or laptop. About Virtual Private Network (VPN) A virtual private network account allows you to securely access your PCOM network files and programs (such as Workday) from off campus. You must be using a PCOM issued laptop in order to request VPN access. Request an account To request either Citrix or VPN access, a director or department manager must submit a request to the ITS Service Desk by creating a ticket through an email to servicedesk@pcom.edu and explain the reason for this access. ACCESS CITRIX Office 365 PCOM students, faculty and staff are able to sign up Office 365 accounts. About Office 365 Microsoft's Office 365 provides users with both the cloud-based Office Online and installable versions of Word, Excel, PowerPoint and more. Licenses can be used on up to five PCs or Macs in addition to using Office apps on mobile devices. This is not trial software. To get started, visit the Office 365 site and enter your PCOM email address. Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 for more information about Office 365 access. Printing Printing on campus is handled through the PaperCut system. Print Queues and Releases Print jobs go to a holding queue and can be released printers by holding your PCOM ID card up to the card reader until it beeps. Additional details and documentation can be found in myPCOM PCOM Printers Wireless printing is available to four printers in the library, four in the Hassman Academic Center computer lab and two in the Rowland Hall computer lab. PCOM Georgia Printers At PCOM Georgia, wireless printing is available to two printers in the student lab and one classroom printer. PCOM South Georgia Printers At PCOM South Georgia, print jobs can be sent to the printer in Print Services located next to ITS. Telecommunications ITS manages the network and telephone infrastructure throughout PCOM, providing phone, voicemail, fax and computer networking services to all PCOM, PCOM Georgia and PCOM South Georgia employees. Documentation Login to myPCOM to view instructions for your office desk phone and voice mail. Telecommunications Requests Contact the ITS Service Desk to arrange installation or setup of telecommunications services such as adding a new phone line, setting up an office phone tree, troubleshooting a copier or fax machine and more. Pagers Pagers are available for faculty, staff, interns and residents as needed. Web The College's portal and intranet— myPCOM —is accessible to students, faculty and staff, and provides information and documents that are personalized and pertinent to the PCOM community. It serves as a central hub for various systems and provides single-sign on (SSO) access to quickly reach these services. Contact the ITS Service Desk at servicedesk@pcom.edu or 215-871-6110 for assistance with myPCOM. PCOM website The PCOM website ( pcom.edu ) is managed by Marketing and Communications with content provided and maintained by individual departments. Those requiring assistance with their web pages should email webteam@pcom.edu or complete the online contact form Wireless WiFi Internet access is offered throughout PCOM, PCOM Georgia and PCOM South Georgia locations using 802.11ac access points. Connecting to WiFi To connect to PCOM WiFi while on campus, use your phone or mobile device to connect to the wireless network named “PCOM” and enter your PCOM network username and password. Additional settings and documentation Additional settings and documentation for connecting via Windows, Mac and mobile devices can by found in myPCOM Prospective Students Admissions Programs and Degrees What is Osteopathic Medicine? 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