Contact us · V&A

Contact us · V&A
Skip to main content
Contact us
We would love to hear from you, whether you have a question about our collection or comment about your visit to one of our museums. Your feedback helps to inform our decisions.
If you’re looking for a specific V&A venue,
start with our visit page
or our
visiting FAQs
Cromwell Road
London
SW7 2RL
Tel: +44 (0)20 7942 2000
Email:
hello@vam.ac.uk
Plan your visit
Accessibility information
Visiting FAQs
Cambridge Heath Rd
Bethnal Green
London
E2 9PA
Tel: +44 (0)20 8983 5200
Email:
young@vam.ac.uk
Plan your visit
Accessibility information
Visiting FAQs
Parkes Street
Queen Elizabeth Olympic Park
Hackney Wick
London
E20 3AX
Tel: +44 (0)20 7942 2100
Email:
storehouse@vam.ac.uk
Plan your visit
Accessibility information
Visual story showing how to find us and what to expect
1 Riverside Esplanade
Dundee
DD1 4EZ
Tel: +44 (0)1382 411 611
Email:
info@vandadundee.org
Plan your visit
Accessibility information
Wedgwood Drive
Barlaston
Stoke-on-Trent
Staffordshire
ST12 9ER
Tel: +44 (0) 1782 282986
Email: wedgwood@vam.ac.uk
Plan your visit
Accessibility information
Accessibility information is available for:
V&A South Kensington
Young V&A
V&A East Storehouse
Email:
accessibility@vam.ac.uk
Need to borrow a mobility aid or some ear defenders?
Book using our accessibility aid form
. Please book at least 24 hours in advance.
You may find what you’re looking for on our
visiting as a Member page
. If not, contact us on:
Tel: +44 (0)20 7942 2271
Email:
membership@vam.ac.uk
You may find what you’re looking for in our
online shop FAQs
. Or you can contact us on:
Tel: +44 (0)20 7942 2000
Email:
shop@vam.ac.uk
Our Contact Centre is open 7 days a week from 10.00 – 17.00. We aim to respond to all email enquiries within 7 days.
For anything urgent, call us on +44 (0)20 7942 2000
Looking after our visitors is our top priority, so we are eager to hear your feedback in person. Approach a staff member if you have any questions or comments. We hope to resolve any issues you have on the day of your visit.
If we can’t resolve something immediately, we’ll record your feedback and a Visitor Experience Manager will follow up with you by phone or email within 14 days.
Email:
comments@vam.ac.uk
V&A South Kensington
Cromwell Road
London
SW7 2RL
Young V&A
Cambridge Heath Rd
Bethnal Green
London
E2 9PA
We aim to contact you within 21 days. If you aren’t satisfied with our response, let us know and a Senior Visitor Experience Manager will respond to you within 14 days.
When a response isn't needed
Due to the large volume of correspondence we get we can’t respond to every comment from visitors, but we read and record everything we receive.
We use your comments to improve our processes, update our policies and reward our staff. Compliments about V&A staff and volunteers are shared internally, and comments or suggestions are forwarded to the relevant team or department.
We promise to consider your feedback carefully, to respect your privacy, and to resolve any complaints to the best of our ability. We commit to being fair and impartial when investigating any issues that you raise and to use what we learn to help improve our visitor experience. You may want to
read our privacy notice
.
For collection or object-related queries, fill in our
form
or
search 1.25 million objects
Find an expert
Got a question about the V&A collection or an object you own? Fill in our
online form
and we'll forward it on to the right people.
Or email them directly:
Art, Architecture, Photography and Design
Email:
aapd.enquiries@vam.ac.uk
Asia
Email:
asia.enquiries@vam.ac.uk
Ceramics and Glass
Email:
ceramicsandglass@vam.ac.uk
Furniture and Woodwork
Email:
furniture@vam.ac.uk
National Art Library
Contact us
Metalwork
Email:
metalwork@vam.ac.uk
Middle East
Email:
asia.enquiries@vam.ac.uk
Sculpture
Email:
s.enquiries@vam.ac.uk
Textiles and Fashion
Email:
textilesandfashion@vam.ac.uk
Theatre and Performance
Email:
theatreandperformance@vam.ac.uk
The Rosalinde and Arthur Gilbert Collection
Email:
gilbertcollection@vam.ac.uk
Wedgwood
Email:
wedgwood@vam.ac.uk
Young V&A Collections
Email:
yvacollections@vam.ac.uk
Collections Management
Email:
collectionsmanagement@vam.ac.uk
The Collections Management department is responsible for the management of collections information and systems, collections related standards, policies and processes, and improved access to information about the collections.
Conservation
Email:
conweb@vam.ac.uk
The V&A Conservation department preserves, conserves, investigates and facilitates the display of the museum's collections. Find out about
conservation at the V&A
.
Tel: +44 (0)20 7942 2635
Email:
loans_section@vam.ac.uk
The Loans Section is responsible for the centralised management of the V&A’s active programme of loans to UK and international venues.
For more information on how to borrow from the V&A collections, visit our
loans page
.
Please don't post or bring objects for donation. Email images and a description of your object to the relevant Collection department first, using the contact details provided.
Find out about our
study rooms
at V&A South Kensington and off-site.
Accessibility information for study rooms
National Art Library
Contact us
You don't need to book an appointment to the
National Art Library
but please request items in advance of your visit.
V&A Archive
Contact us
Visits to the
V&A Archives
are by appointment only, arranged over email.
Prints and Drawings Study Room
Email: aapd.enquiries@vam.ac.uk
Visits to the
Prints and Drawing Study Room
are by appointment only, arranged over email. Individual visitors can request to view up to five objects. Group visitors can view up to ten objects.
RIBA Architecture Study Room
Tel: +44 (0)20 7307 3708
Email:
drawingsandarchives@riba.org
Visits to the
RIBA Architecture Study Room
are by appointment only, arranged over email or phone.
Ceramics Study Room
Email:
ceramicsstudyroom@vam.ac.uk
Visits to the
Ceramics Study Room
are by appointment only, arranged over email.
Order an Object
Find out about
Order an Object
and read our
visiting tips
for the service.
Email:
orderanobject@vam.ac.uk
Tel: +44 (0)20 7942 2962
Email:
vari@vam.ac.uk
We’d like to hear about potential collaborations, studying with us, research affiliations and more. If your enquiry relates to a particular object type, contact the relevant collections department. We cannot undertake research on your behalf.
Find out more about
The V&A Research Institute (VARI)
.
Tel: +44 (0)20 7942 2502
Email:
press.office@vam.ac.uk
For press releases and information about image and video press use, go to our
Press page
.
Email:
vaimages@vam.ac.uk
V&A Images
license V&A copyright owned images. Send details of the images you want to use, along with information about your project.
Email:
marketing@vam.ac.uk
If you would like to host a private event at the V&A, contact our corporate event team:
Tel: +44 (0)20 7942 2888
Email:
corporateevents@vam.ac.uk
Learn more about
venue hire at the V&A
.
Development
If your enquiry relates to the V&A's major gift and grants fundraising or corporate partnerships teams, contact our Development department:
Tel: +44 (0)20 7942 2432
Email:
development@vam.ac.uk
Tel: +44 (0)20 7942 2937
Email:
careers@vam.ac.uk
This inbox is for applicants, candidates and recruitment based queries. Find out more information about
working at the V&A
and see our
current vacancies
.
Email:
courses@vam.ac.uk
See our
V&A Academy FAQs
or
about the V&A Academy
pages.
V&A East is comprised of two V&A museum sites in Hackney, East London.
V&A East Storehouse
is open from May 2025.
Email: storehouse@vam.ac.uk
V&A East Museum opens in 2026.
Email: east@vam.ac.uk