Mass Care & Emergency Assistance | Department of Human Services | Commonwealth of Pennsylvania Mass Care & Emergency Assistance The Pennsylvania Department of Human Services (DHS) coordinates the commonwealth's response to disaster-caused human services needs. This includes food, shelter, and disability-related needs as well as emergency behavioral health services. DHS manages Disaster Operational/Planning Task Forces and maintains Mass Care supplies, equipment, and specially trained staff available to support local communities in times of disaster. Tropical Storm Debby Response & Recovery Tropical Storm Debby dumped inches of rain in north central PA in August 2024. The storm caused widespread flooding, damaging homes and businesses throughout Lycoming, Potter, Tioga, and Union Counties. The Department of Human Services is committed to helping impacted Pennsylvanians throughout the response and recovery. The agency’s work has included: Boots on the ground at Multi-Agency Resource Centers, assisting survivors in accessing replacement SNAP benefits, EBT cards, or applying for benefits such as medical assistance via the County Assistance Offices Boots on the ground at Disaster Recovery Centers, providing those same services listed above and jointly managing the site alongside FEMA Boots on the ground supporting coordination of spontaneous volunteers and distribution of emergency supplies Boots on the ground supporting Emergency Behavioral Health needs in impacted communities Support for survivors applying for grant funding from the Disaster Recovery Assistance Program and in navigating available Individual Assistance programs via the Combined Applicant Recovery Engagement (CARE) process Implementation of the Disaster Case Management Program, where Disaster Case Managers assist survivors in achieving their recovery plans View this press release for more information: Shapiro Administration Announces Additional Assistance for Victims of Tropical Storm Debby Disaster Case Management Case managers support and connect survivors with resources and supplies to rebuild homes, obtain household goods, and other community resources that can help them recover. Case Managers can also help survivors navigate the Federal Emergency Management Agency (FEMA) appeals process. DHS is partnering with the Community Action Association of Pennsylvania to engage local providers in providing this critical service Any individual who lives in Lycoming, Potter, Tioga, or Union counties and still has unmet disaster response needs caused by Tropical Storm Debby can call 211 or the DCM support line at 855-567-5341 to be connected to a case manager in their area who can assist them with unmet disaster related needs and connect them with resources and supplies needed to make a full recovery. Operational/Planning Task Forces Mass Care Supplies & Staff Disaster Disability Integration Emergency Behavioral Health Resources for Emergency Managers Help in Times of Disaster Operational/Planning Task Forces Whole community coordination in times of disaster makes for a more resilient commonwealth. Community partners and stakeholders are warmly invited to participate on Disaster Operational/Planning Task Forces. Operational/Planning Task Forces serve as a venue for: Sharing timely information and situational awareness about disaster incidents Communication of disaster-caused unmet human services needs including breaks in community services Linkage of available resources for assisting disaster-impacted Pennsylvanians Support and coordination for disaster response and recovery Disaster program updates from state and federal agencies Standing Operational/Planning Disaster Task Forces Feeding Task Force Sheltering Task Force Disability Integration Task Force Membership on Operational/Planning Disaster Task Forces is open to: Emergency managers Business and private sector partners Voluntary organizations Governmental partners at all levels Faith-based organizations Disability service agencies Social and human services agencies Other stakeholders and subject matter experts Get Involved Sign up to be added to the email lists for DHS Operational/Planning Taskforces Task Force Signup Form Task Force Tool Kits Disability Integration Toolkit Feeding Toolkit Sheltering Toolkit Mass Care Supplies & Staff As identified in the Commonwealth Emergency Operations Plan (CEOP) , supplies and staff can be mobilized for deployment to fulfill official Resource Requests routed through PEMA by county emergency management. Check out the PADHS Resource Brochure (2025) for more details. Disaster Human Services Team Deployable Disaster Human Services Team Members have training in Red Cross Shelter Fundamentals and the Incident Command System and can support mass care and human services related disaster missions. Some staff are specially trained to support disability-related needs in times of disaster. See below for more information on the Functional Assessment Service Team (FAST). Commodities and Equipment PADHS mass care commodities are staged and deployable throughout the commonwealth. Supplies include: Standard cots, bariatric cots, and accessible/medical cots Blankets, comfort kits, and towels Meals Ready-to-Eat (MREs) Bottled water Multi-purpose response trailers Light tower generators Disaster Disability Integration PADHS provides several resources that can support people with disabilities and others with access and functional needs during disasters. These include specially trained staff and Disaster Accessibility Kits. These resources may assist with: Physical, sensory, developmental, cognitive, behavioral health, or intellectual disabilities Coordination of Personal Assistance Services Durable medical equipment or assistive technology resources and referrals Communication needs, including Augmentative and Alternative Communication Substance Use Disorder referrals and support Accommodations for children, seniors, pregnant people Limited English Proficiency, including American Sign Language, and other language interpretation/translation services Other disability or access and functional needs Disaster Accessibility Kits PADHS maintains several Disaster Accessibility Kits which contain a variety of communication devices and other assistive technology to assist disaster survivors with disabilities or access and functional needs in maintaining their independence, communicating, and accessing disaster related services. Functional Assessment Service Teams (FAST) A Functional Assessment Service Team or FAST is a small team of disability experts specially trained to utilize their skills in a disaster setting. FAST deploys to disaster shelters and other disaster areas to assess disaster survivors one on one. FAST helps determine what resources are needed and works with the responders and health services staff on site to get those resources so those impacted by disaster can maintain their health, safety, and independence. FAST is not medical care, but rather helps reduce the burden on medical resources by providing accommodations and other assistance. Additional FAST Information Contact us via email More info about FAST Upcoming FAST Training Other Upcoming Training Emergency Behavioral Health Disasters commonly place undue hardship and stress on survivors who may experience a host of emotions and psychological impacts.  Emergency Behavioral Health (EBH) partners help survivors cope with these normal reactions to disaster events. PADHS provides support for EBH needs during a disaster. This includes training opportunities for EBH responders and coordinators. PADHS maintains a trained EBH Team available for deployment to support disaster impacted Pennsylvanians as do many of our county partners. The Emergency Behavioral Health (EBH) Network serves as an information exchange for training opportunities and other topics related to disaster behavioral health. Join by completing the PADHS Disaster Task Force sign up form For more information or to connect with your county EBH Coordinator, contact us at RA-PWDISASTERHS@pa.gov Visit the EBH Registry (for active EBH responders and coordinators) FY 2023-2024 EBH Training Upcoming EBH Training 2024 Keystone 6 National Mass Care Exercise The 2024 National Mass Care Exercise, called Keystone 6, was held in Shippensburg, Pennsylvania in May 2024. Over 550 participants representing 110 agencies and 16 states participated. The scenario was a prolonged natural gas outage in winter impacting several million Pennsylvanians across 15 counties. The Department of Human Services stood up a mock commonwealth managed shelter where actors playing shelter residents as well as their children and pets were welcomed. Operational/planning mass care task forces for Feeding, Sheltering, Disability Integration, Reunification, Household Pets, Distribution of Emergency Supplies, and Housing were later activated. Task forces developed Multi-Agency Support Plans to provide for the needs of the tens of thousands of residents predicted to require services. Read our press release about the exercise Read the After-Action Report and Improvement Plan Resources for Emergency Managers Here are some planning and operational resources to assist emergency managers who are responsible for mass care. Feeding Wrap Around Menu (2022) A Guide for Local Jurisdictions Assisting Displaced Individuals in Undeclared/Non-Disaster Events Mass Care Playbook for Pennsylvania (2024) PADHS Resource Brochure (2025) PEMA Resource Request Addendum Commonwealth Managed Sheltering & Sheltering Support (2022) Multi Agency Resource Center (MARC) (2021) Replacement SNAP Flyers English: Replacement SNAP Flyer Spanish: Replacement SNAP Flyer Help In Times of Disaster Commonwealth Disaster Assistance Pennsylvania Emergency Management Agency (PEMA) PEMA is an independent cabinet-level agency in Pennsylvania tasked with the response to, preparedness for, recovery from, and the mitigation or prevention of disasters and other emergencies. Find information on disaster incidents plus news, preparedness materials and more. Federal Disaster Assistance Federal Emergency Management Agency (FEMA) FEMA supports citizens and emergency personnel to build, sustain, and improve the nation's capability to prepare for, protect against, respond to, recover from, and mitigate disasters of all types. Find out what help is available for individuals and families, governments, and private non-profits in your area. Disaster Survivors with Disabilities Hotline The Partnership for Inclusive Disaster Strategies Call or Text: 1-800-626-4959 Email: hotline@disasterstrategies.org The Partnership for Inclusive Disaster Strategies (The Partnership) is the only U.S. disability-led organization with a focused mission of equity for people with disabilities and people with access and functional needs throughout all planning, programs, services and procedures before, during and after disasters and emergencies. The Partnership's Disability & Disaster Hotline provides information, referrals, guidance, technical assistance and resources to people with disabilities, their families, allies, organizations assisting disaster impacted individuals with disabilities and others seeking assistance with immediate and urgent disaster-related needs. The Disaster Hotline is always available for intake calls, 24/7/365. Their team will respond will respond to your call as soon as possible, often immediately, and they intend to respond to all callers within 24 hours. Mental Health Disaster Services Substance Abuse and Mental Health Services Administration (SAMHSA) Call or Text: 1-800-985-5990 Español: Llama o envía un mensaje de texto 1-800-985-5990 presiona "2"; For deaf and hard of hearing ASL Callers: To connect directly to an agent in American Sign Language, click the "ASL Now" button below or call 1-800-985-5990 from your videophone. ASL Support is available 24/7 SAMHSA is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA's mission is to reduce the impact of substance abuse and mental illness on America's communities. SAMHSA's Disaster Distress Helpline provides 24/7/365 crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.