Billing & Financial Assistance - UChicago Medicine Billing & Financial Assistance Billing & Financial Assistance We understand that sorting through and paying medical bills can be stressful and confusing, especially when you or your loved one is ill. Our patient financial services staff are here to help you navigate the financial aspects of your health care — from bill payment to financial assistance. Ingalls Memorial Bill Pay If you need help understanding your bill, please reach out to our Ingalls Memorial financial assistance team at 708-333-1100 UChicago Medicine Bill Pay If you need help understanding your bill, please reach out to our UChicago Medicine financial assistance team at 844-843-3594 Make a Payment Online You can view and pay your bill online through MyChart any time. If you do not yet have a MyChart account, you can pay as a guest . There are no fees associated with paying your bill online. You can sign up for a MyChart account using the activation code on your billing statement or enrollment letter. If you do not have an activation code, you can request one via MyChart . If you need help with MyChart, contact our support center at 844-442-4278 Pay by Regular Mail Send payment(s) to the address located on your billing statement. Pay in Person You may pay both your University of Chicago Medicine and Physicians Group bills in person in the Financial Counseling Office on the 2nd floor of Mitchell Hospital - Room TS200. The office is open for payments 8 am to 4:30 pm Billing & Payment Questions For patients with health insurance, once we have billed your insurance provider and received their response, we determine how much you may owe and bill you. Payment is due upon receipt. If your insurance company does not pay within 90 days of receiving a bill from the UChicago Medicine, you may receive a statement showing that your insurance company has not paid the bill. Bills can occur up to 12 months from the date of service or six months from when we receive the explanation of benefits (EOB) from your insurance provider. Whether you have insurance coverage or not, you as the patient are ultimately responsible to make sure your bill is paid. If you receive a statement showing that your insurance company has not paid, it may be helpful for you to contact your insurance company to ask why payment has not been made. As a patient, it is in your best interest to know and understand your insurance plan benefits and your responsibility for any deductibles, co-insurance or co-payment amounts prior to any visit. Not all insurance plans cover every service. If your plan does not cover a specific service, you may be liable for full payment. To find out what your insurance plan covers and what your financial obligation may be, call the Customer Service or Member Services Department of your insurance company (the phone numbers are on your insurance card). Your employer's human resources department may also be a source of information and assistance. It is important to understand your insurance plan’s current benefit and coverage rules. Policies and coverage determinations may vary from year to year. Please be aware that our outpatient visits are billed as “hospital-based outpatient clinics” and not private doctor office visits. Some insurance plans pay different benefit levels for each type of visit. You should also check that your insurance company lists both your physician and hospital as participating providers. It is possible that only the physician or the hospital participates with your insurance plan. If you have services provided by an out-of-network provider, you may be at risk for a greater out-of-pocket financial responsibility. If you do not see your physician and/or hospital listed as contracted with your health plan or you have any other insurance questions or concerns, contact the UChicago Medicine Office of Managed Care by email at OPSFinancialCounseling@uchospitals.edu or see our list of contracted insurance plans. You may be eligible for financial assistance under the terms and conditions the hospital offers to qualified patients. Financial assistance includes discounts for services provided to UChicago Medicine patients who are uninsured or under insured. For more information, please contact the Hospital Financial Assistance Representative at 844-843-3594. Please always have your current insurance card with you, as well as a photo ID, such as a driver’s license, military ID or government-issued ID. You are responsible to notify us of your insurance and any changes to your insurance coverage. If your insurance plan needs a referral and/or prior authorization, be sure to check with your primary care provider before visiting a specialist. If your insurance plan requires a referral and one isn’t not provided, you will be responsible for full payment at the time of service, or your appointment may need to be rescheduled. If your specialist recommends additional visits or tests beyond what your insurance covers, or if your referral has expired, you will need to contact your primary care doctor to request a new referral or get prior authorization. We ask that payments be made at the time of service so you won’t be bothered with an invoice sent to your home after your visit. It also helps us reduce our costs and saves you the trouble of mailing a payment back to UChicago Medicine. Financial Resources Patient Financial Assistance Policy Application for Financial Assistance (PDF) Plain Language Summary (PDF) Informacion de asistencia economica para pacientes Resumen en lenguaje sencillo de la política de ayuda financiera (PDF) Política y Manual de Procedimientos de University of Chicago Medical Center Billing and Payment Billing & Financial Assistance Patient Financial Responsibility Additional Resources Patient Information & Support Visitor Information & Resources Patient & Visitor Guide