Contact Us | UnityPoint Health
Get in touch with UnityPoint Health.
Customer Service
Questions regarding patient accounts or billing, please call
1-844-849-1260
If you feel you have an emergency, please go to your nearest emergency department or call 911.
If you're experiencing a crisis and thinking about suicide, or are worried about a loved one, call 988 to be connected with a National Suicide Lifeline counselor.
How can we help?
Billing and Financial Assistance
Patient Experience Concerns
Medical Records
Compliance Helpline and Reporting
Media Contacts
Billing and Financial Assistance
We’re dedicated to improving the experience, quality and cost of care for the communities we serve.
Pay Your UnityPoint Health Bill
Homecare, Hospice or UnityPoint Health – Meriter Laboratory Bills
For questions about your hospital or clinic bill, please call our billing department.
Billing Department:
1-844-849-1260
Visit our
Billing, Insurance and Financial Information
page to learn more about payments, price estimates, coverage options and financial assistance.
Patient Experience Concerns
At UnityPoint Health, our goal is to provide an exceptional experience for our patients and families. When possible, we encourage you to discuss real-time feedback with your care team (nurse, charge nurse, department manager or doctor) so concerns can be resolved as quickly as possible.
If you have feedback about a previous experience or your concern remains unresolved, please contact Patient Relations and we will make every effort to help resolve it.
Contact Patient Relations
Medical Records
If you need a copy of your medical records, please contact the Release of Information department for the facility you need records from. Records may be requested via phone, email, fax or the MyUnityPoint patient portal.
Medical Records
Compliance Helpline and Reporting
This 24-hour toll-free helpline and web-reporting tool was established as a reporting mechanism so team members, medical staff, business partners and others associated with UnityPoint Health can report suspected or actual violations of laws or ethical standards, including fraud, waste, abuse and workplace safety concerns without fear of retribution or retaliation.
Compliance Helpline and Reporting
Media Contacts
For members of the media, find our media contacts, press releases, latest content and editorial guidelines for UnityPoint Health.
Media Contacts
Appointments
If you are a new patient looking to establish care, you can see
UnityPoint Health primary care providers accepting new patients
. To schedule an appointment, please call the provider's
clinic
directly. Some providers also offer
online scheduling
Existing patients can request or cancel appointments and communicate with their provider by logging into
MyUnityPoint
. You can also call the provider's
clinic
directly.
Please note:
UnityPoint Health cannot provide medical advice through this Contact Us form. If you have a medical question, please contact your provider by calling their clinic or through MyUnityPoint.
MyUnityPoint Access
If you have trouble logging into your MyUnityPoint account, please call our support team at
1-877-224-4430
or email
MyUnityPointSupport@unitypoint.org
If you do not currently have a MyUnityPoint account, you can
sign up online
to manage appointments, communicate with your doctor, request prescription refills and access
virtual care
Learn more about MyUnityPoint
Contact a Location
Find the phone number, directions and information for a specific location.
Find a Location
UnityPoint Health Hospitals
Find contact information, location details and services available at each of our hospitals.
Hospital Locations
Careers
Explore career opportunities, connect with a recruiter and learn more about what makes UnityPoint Health a great place to work.
Join Our Team
Search all Careers
Connect with a Recruiter
Contact Us Form
For general questions or comments, use the form below and one of our professionals will follow up with you during standard business hours. Keeping your personal medical information safe is important to us. Please don't include it in the form.
We are unable to provide medical advice, information about patient care or treat a medical condition through this Contact Us form.
Please call the
UnityPoint Health location
you are trying to reach or send a message to your provider through
MyUnityPoint