Policies | Accommodation | Newcastle University
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Newcastle University
Accommodation
Living With Us
Policies
Take a moment to read through our policies, which outline important information and are a part of the terms and conditions of living in our residences. If you have any questions or need further clarification
get in touch
, we're here to help.
Please also take a look at our Residents Handbook (
Residents Handbook 25-26
) and our Terms and Conditions (
Terms and Conditions 2025-26 - Standard
) or (
Terms and Conditions of Contract 2025 - Family
These policies are for the academic year 2025-26. If you require a previous version of a policy, please
Allocations policy
Our Allocations Policy outlines the University's approach to processing applications for accommodation.
Alcohol and drugs policy
The Alcohol and Drugs Policy deals with the consequences of incidents that happen when illegal substances, alcohol and smoking are involved.
Assistance dogs policy
The Assistance Dogs Policy outlines how Accommodation Services will manage Assistance Dogs within University-owned accommodation.
Body-worn video policy
The Body Worn Video Policy explains the use of BWV technology by operational security staff to help maintain a safe and secure environment.
Building safety resident engagement strategy
Find out how we'll engage with you about building safety.
Travel and parking policy
The Travel and Parking Policy explains the provision for the parking of motor vehicles and bicycles in the private grounds of the University’s accommodation.
Compliments, comments and complaints procedure
Everything you need to know about our compliments, comments and complaints procedure.
Confiscation policy
The Confiscation Policy details prohibited items to ensure the safety of residents, colleagues, and University property.
Damage policy
The Damage Policy explains what happens when damages to University property are identified and the costs associated with resident-attributed damage.
Heating policy
The Heating Policy explains when heating will be provided, what the internal temperature should be, and energy conservation measures.
Inconvenience payment policy
The Inconvenience Payment Policy explains what compensation you will receive due to the loss of a major service such as heating/hot water to your residence.
Key and access policy
The Key Policy details the responsibilities of any person issued with a key for University accommodation to ensure personal security, privacy, and property protection.
‌Lost and left property policy
The Lost Left Property Policy explains our approach to any lost or left property found on site, your responsibilities, and how to claim your property.
Portable appliance testing
The Portable Appliance Testing Policy explains our responsibility to ensure that transportable electrical equipment, supplied within University Owned Accommodation, is maintained in a safe condition.
Staff and visitor booking terms and conditions
Read the latest terms and conditions for booking staff and visitor accommodation.
Under 18s policy
The Under 18s Policy explains our approach to safeguarding any under-18s living in University-owned or managed partner accommodation.
Going away policy
If important you tell us if you are going away from the accommodation for a short time. Find out how to do so here.
Overnight guests policy
Having a friend or a family member over to stay, make sure you let us know.
Credit Policy
The Credit Policy explains University’s approach to the collection of income from student and non-student activity.
Additional information
You may also find the following information of benefit to you while living in our residences:
Accommodation Code
Accommodation Student Charter
How to connect to Wi-Fi
Electrical Safety Information for Students
You find our Cleaning Service Level Standards here:
Cleaning SLA for Park View, Park and Kensington Terrace, Bowsden Court
Cleaning SLA for Marris House, Windsor Terrace and Jesmond Road
Cleaning SLA for Grand Hotel
What happens if I do not follow the accommodation policies?
Our policies have been put in place to ensure our residences are a safe environment for all. Failure to follow the policies may lead to disciplinary action being taken against you, with outcomes ranging from safety training to a monetary fine or eviction.
Do the managed partnership residences have their own policies?
The policies we have apply to all of our University-owned accommodation. As a result, regardless of which accommodation you are assigned, we recommend that you read and follow them. Managed partnership accommodation may have their own policies so it is important that you also read through them when signing your contract.