Consumer Services Office - DFPI
Source: https://dfpi.ca.gov/about/dfpi-divisions-and-offices/consumer-services-division
Archived: 2026-04-23 17:28
Consumer Services Office - DFPI
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Consumer Services Office
The Consumer Services Office (CSO) facilitates seamless communication between consumers and the various financial institutions, companies, and products regulated by the DFPI. It also assists in the dispute resolution process.
The CSO serves as the primary point of contact for consumers and financial institutions, playing a key role in aiding effective communication and support throughout the dispute resolution process.
To file a complaint against an institution or financial provider for potential legal violations or misconduct, please visit our
complaint portal
.
Important note:
CSO does not act as an advocate for individual consumers or financial service providers. CSO is a neutral intermediary, assisting in communication between consumers and financial institutions to facilitate dispute resolution. CSO does not possess the statutory authority to award damages, overturn decisions, or impose other charges or penalties.
Consumer Services Office Leadership
Rebecca Martin
Deputy Commissioner, Consumer Services
How to reach us
Contact CSO at (866) 275-2677
[email protected]
Key Consumer Links
Explore Consumer Topics
Consumer Alerts
Consumer Education Events
Regulated Industries
Browse Actions & Orders
Submit a Complaint
News & Info Links
Newsroom
Press Releases
Monthly Bulletins
Important Notices
Skip to Main Content
Consumer Services Office
The Consumer Services Office (CSO) facilitates seamless communication between consumers and the various financial institutions, companies, and products regulated by the DFPI. It also assists in the dispute resolution process.
The CSO serves as the primary point of contact for consumers and financial institutions, playing a key role in aiding effective communication and support throughout the dispute resolution process.
To file a complaint against an institution or financial provider for potential legal violations or misconduct, please visit our
complaint portal
.
Important note:
CSO does not act as an advocate for individual consumers or financial service providers. CSO is a neutral intermediary, assisting in communication between consumers and financial institutions to facilitate dispute resolution. CSO does not possess the statutory authority to award damages, overturn decisions, or impose other charges or penalties.
Consumer Services Office Leadership
Rebecca Martin
Deputy Commissioner, Consumer Services
How to reach us
Contact CSO at (866) 275-2677
[email protected]
Key Consumer Links
Explore Consumer Topics
Consumer Alerts
Consumer Education Events
Regulated Industries
Browse Actions & Orders
Submit a Complaint
News & Info Links
Newsroom
Press Releases
Monthly Bulletins
Important Notices