Division of Statewide Emergency Telecommunications | CT.gov
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Division of Statewide Emergency Telecommunications (DSET)
9-1-1 in Connecticut and emergency communications
DSET coordinates statewide 9-1-1 emergency service for public safety organizations and the residents of Connecticut. DSET also oversees various other emergency telecommunications services in Connecticut.
DSET is responsible for:
9-1-1 system
Telecommunicator training
CT Alert
Public Safety Answering Points
Connecticut Telecommunications System (CTS)
Emergency communications intiatives
Learn more about 9-1-1 in Connecticut
9-1-1 education
Public education on how, when, and who 9-1-1 services can help.
9-1-1 funding
Surcharge rates and other funding.
CT Alert
Provides critical information to CT residents during emergencies.
9-8-8 Lifeline
Rapid, 24/7 access to trained staff who can help people experiencing suicidal, substance use, and other mental health crises.
9-1-1 call reports
Call volume and call performance reports, dating back to 2018 to present day.
Regulations and statutes
Regulations and statues related to emergency communications in Connecticut.
Geographic Info system (GIS)
Updates to GIS spatial mapping data for routing 9-1-1 calls.
Public safety radio frequency coordination
DSET provides the public safety community with reliable frequency coordination service.
Public Safety Answering Points (PSAPs)
What is a PSAP?
Public safety answering means a facility, operated on a twenty-four hour basis, responsible for receiving 9-1-1 calls. They also dispatch emergency response services or transfer 9-1-1 calls to other public safety agencies. A PSAP is the first point of reception by a public safety agency of a 9-1-1 call. A PSAP serves the municipality in which it is located or other participating municipalities.
Emergency response services include:
Police
Fire
Emergency medical services
Learn more about PSAPs
Subsidies and municipalities
Learn more about DSET subsidies and funding for PSAPs, Transitional and Capital Expense Grants, and more.
9-1-1 call reports
Call volume and call performance reports, dating back to 2018 to present day.
PSAP consolidation
Access PSAP consolidation documents, including reports, a presentation, and a guide.
Connecticut Telecommunications System (CTS)
CTS unit
The CTS unit manages over 65 sites across Connecticut to support equipment in the subsystems. It provides various ways to allow communication between public safety agencies.
CTS resources
Find various CTS resources, including maps, surveys, license agreements, policies, and other types of information.
CT Land Mobile Radio Network (CLMRN) meetings
Watch videos of previous CLMRN meetings with the State Interoperability Executive Committee (SIEC).
9-1-1 certification
Telecommunicator certification training
Do you want to be a 9-1-1 telecommunicator and help CT residents in need? Read details on certification requirements, prerequisites, enrollment, and more.
Learn more about the training program
Upcoming training class schedule
Telecommunicator certification training classes are currently being held in person. To request training schedule for future sessions, contact Peter Lucco at 860-685-8155 or via email at peter.lucco@ct.gov.
Request Future Training Dates
Public education resources
Learn the basics of 9-1-1 and Text-to-911
9-1-1 is an important resources for anyone living, working, and here to visit in Connecticut. Explore key information and frequently asked questions about using 9-1-1 and Text-to-911 through DSET’s public education resources.
Read Things Everyone Needs to Know (PDF)
Explore all public resources
Text-to-911
Connecticut residents can text an emergency message to 9-1-1 from their handheld mobile devices. Text 9-1-1 when a landline phone isn’t available or when the situation makes it unsafe to do so. 9-1-1: Call if you can, text if you can’t.
Frequently asked questions
Learn about the Text-to-911 program - its benefits, how it works, how it’s funded, and more.
Press release - August 2018
Press release on new Text-to-911 capability as part of the State of Connecticut’s new Next Generation 9-1-1 Emergency Telecommunications System.
Enhanced 9-1-1 Commission
The Enhanced 9-1-1 Commission is made up of 15 members who were appointed by the Governor. They are responsible for planning, designing, implementation and coordination of the statewide emergency 9-1-1 telephone system.
Commission members
Get to know the E911 commission.
View members
Enhanced 9-1-1 meeting schedule
Attend the next meeting.
Find meeting dates
Enhanced 9-1-1 meeting minutes
Get highlights from past meetings.
Read meeting notes
Meeting recordings
View commission meetings and more.
Watch videos
CT Statewide Emergency Communications Center (CSECC)
What is the CSECC?
The CSECC functions as a back-up Public Safety Answering Point (PSAP) and training center. It is funded by federal 9-1-1 grant programs. The CSECC is located on the same grounds as the Connecticut Police Training Academy in Meriden.
To request a planned activation of the CSECC, please fill out the
CSECC Activation Form
Learn more about the CSECC
Public Safety Data Network (PSDN)
Supporting Next Generation 9-1-1 services through technology
The PSDN is a high-speed fiber optic data network that provides connectivity for Next Generation 9-1-1 (NG911) services. As a single connectivity source, it integrates systems, applications, and disparate networks to easily share information and resources among the various public safety entities throughout CT.
About the PSDN
PSDN Governance Board
PSDN equipment refresh
More resources
News & updates
Discover relevant news and updates from the Division of Statewide Telecommunications. Find upcoming events and read recent press releases.
Glossary of terms
Learn new industry terminology and acronyms or brush up on familiar vocabulary.
Other helpful websites
Association of Public-Safety Communications Officials (APCO) International
Cybersecurity & Infrastructure Security Agency (CISA)
National Emergency Number Association (NENA)
Secretary of State (SOTS): Connecticut regulations
Computer Assisted Pre-coordination Resource and Database System (CAPRAD)
Federal Partnership for Interoperable Communications (FPIC)
National Incident Management System (NIMS)
Connecticut Environmental Conditions Online (CT-ECO)
First Response Network Authority (FirstNet)
Public Utilities Regulatory Authority (PURA)
CT Open Data
Map and Geographic Information Center (MAGIC)
Region 19 New England 700 MHz
Department of Emergency Services and Public Protection
1111 Country Club Road
Middletown, CT 06457