Customer Service Training | Trocaire College | Buffalo, NY
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Customer
Service Programs
Healthcare Customer Service Program
The student will be prepared for entry-level placement in an insurance, front desk hospital, or medical office healthcare customer service role.  The course will focus on preparing the individual with the communication skills needed within a medical office.
Topics to include:
Career skills/soft skills
Customer Service
Communication Styles
Telephone Skills
Interview Preparation
Crisis Management
Medical terminology
Human Body systems understanding
Basic electronic medical records navigation (including patient registration & scheduling within an Electronic Health Record system)
Core knowledge of the medical insurance industry
An introduction to insurance billing & coding requirements
Additionally, the student will successfully navigate patient privacy and security issues as they relate to the Health Insurance Portability and Accountability Act (HIPAA).
Class
TBD
Located at:
TBD
Customer Service Programs Application
Health Care Customer Service Program
prepares and certifies participants in customer service skills; IT systems used in the delivery of customer service in a virtual service environment; and an understanding of the healthcare environment including medical terminology, billing, and coding. These skills and qualifications will allow participants to secure high demand jobs with major healthcare providers such as health provider systems and insurers.
Customer Service Program
prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment;  These skills and qualifications will allow participants to secure high demand jobs.
Customer Service Program
Customer Service Program prepares and certifies participants in customer service skills and IT systems used in the delivery of customer service in a virtual service environment. These skills and qualifications will allow participants to secure high-demand jobs.
Students will receive as part of their program fees:
114 hours of Live, Instructor Led Class
Eight (8) Sessions of Work Readiness
Certification Exams
Career Coaching & Mentoring
Employer Networking
What do customer service representatives do?
Confer with customers via phone or in person and provide basic information to inquiries about products or services. May handle and resolve general complaints.
Career Outlook
Customer Service Representatives in Western New York can expect a median annual wage of $45,770 or $22.01/hour. Starting salaries can be $34,080 or $16.38/hour.
Customer Service Representatives: Local Wages
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