Student Hub – Bath Spa University
Student Hub
Student Hub at Newton Park and Locksbrook Campus
The Student Hub is a drop-in space that offers all of our students the opportunity to speak to members of our friendly and experienced student-facing teams.
Your questions answered
Bath Spa University's Student Information team is available in the Hub to offer advice and a range of support including guidance on the University’s processes and topics that you might come across during your studies.
If you’re not sure who to contact or you need help finding your way around our campuses, visit the Hub and we’ll point you in the right direction.
Where can you find us?
The Student Hub is located in:
Twiverton building at Newton Park campus which is opposite the Refectory and between the University Theatre and Commons
Locksbrook Campus G.18 just off The Street
Opening times
Newton Park:
Monday – Friday: 9.00am – 4.00pm
Locksbrook Campus:
Monday – Friday: 9.00am – 4.00pm
Please note that opening times can be subject to change and will be more limited out of term time.
Who can you speak to?
Members of the Student Information and IT Service Desk teams are based in the Hub from Monday to Friday.
On select days, the Finance and Fees teams are also available, as are staff from Student Wellbeing Services team (for bookable appointments only).
At certain times of the year, other teams such as the University’s Accommodation, Careers, and Immigration Advice and Compliance teams will also be available. Drop-in sessions will be advertised by those teams nearer the time.
The Student Information Team offers guidance, support and advice to all Bath Spa students on a wide range of areas.
In particular, we can help with:
Academic queries
Processes linked to your course
Contacting other teams
Finding your way around our campuses
Understanding your student record.
We can also:
Offer in-depth advice and support on the University’s
Exceptional Circumstances
policy
Guide you through the process of
changing your course
taking a study break
or withdrawing
Provide you with a student status letter
Update details on your personal student record
Assist with Student Finance maintenance loan payment queries.
Get in touch online
You can also contact the Student Information Team by logging a call via the
MyServices
student portal. There’s plenty of additional information on the portal which may assist you with your query or help you determine which University team to contact.
Get in touch by phone
You can phone the Student Information Team on
+44 (0)1225 875875
(lines are open 9.30am to 3.30pm, Monday to Thursday and 9.30am to 3pm on Fridays).
Members of the IT Service Desk team are on-hand at the Student Hub on weekdays between 9.00am and 4.00pm to help with your queries, including:
WiFi and internet connectivity
logging into University systems (including email and Ultra)
installing University-provided software (including Adobe CC and Office 365)
printing and scanning
general advice and basic troubleshooting for your devices.
Get in touch online
You can also contact the IT Services Team by logging a call via the
MyServices
student portal.
MyServices
is the one-stop-shop self-service portal, providing access to hundreds of resources including access to services, troubleshooting assistance and frequently asked questions. You can use
MyServices
to find solutions to problems you’re having or submit a call to the right department. Our
student IT induction guide
is also designed to answer many of your queries.
Get in touch by phone
You can phone the IT Services team on:
+44 (0)1225 875875
Finance consists of various teams that specialise in different areas. Below is a brief overview of the teams, the areas they manage and their contact details.
Please remember to quote your student ID number with any correspondence.
There’s also a wealth of finance information on
MyServices
, as well as an online fee statement that will detail any payment plan you have with us and a link to the student finance handbook that provides further information.
Student Fees team can be contacted via
MyServices
Offers advice and guidance to students in:
Tuition fees
Tuition fee loans
Sponsorship
Accommodation payment queries
Income team can be contacted via
income@bathspa.ac.uk
Offers advice and guidance in:
How to pay fees
Instalment dates
How to update card details
Payment of fees
Requests for refunds.
The Student Awards team can be contacted via
MyServices
Offers advice and guidance to students in:
Student funding
Bursaries
Scholarships
Studentships
International funding
Accounts Payable team:
accountspayable@bathspa.ac.uk
Offers advice and guidance to students in:
Payment of student expenses
Please email
accountspayable@bathspa.ac.uk
to request an expenses reimbursement claim form.
Download our app
My Bath Spa
gives you access to University services on your phone, tablet and desktop. It brings together news, information and updates in one place. You'll be able to use the app to view your Welcome checklist, check into your lectures and see your timetable.
You can download the app from the
App Store
or
Google Play store
, or you can
view it in your browser
. If you're a new student you'll get your login details once you've registered with us, but in the meantime you can take a look around as a guest.
Can't visit the Hub? Get in touch with us online
Email
accommodation@bathspa.ac.uk
or phone
+44 (0)1225 876777
(lines are open 10am to 4pm, Monday to Friday). You can also explore our
Accommodation
webpages.
Log into
MyServices
or phone
+44 (0)1225 876115
(lines are open 9.30am to 3.30pm, Monday to Thursday, and 9.30am to 3pm on Fridays).
Log into
MyWellbeing
. You can also explore our
Student Wellbeing Services
webpages.
Email
immigrationcompliance@bathspa.ac.uk
or visit our
Visas and Immigration
webpages.
You might also be interested in
Support for students A-Z
International student support
Student Wellbeing Services
Welcome information
UK