IT Services – Bath Spa University

IT Services – Bath Spa University
IT Services
Quick guides and signposts to key IT services such as MyServices, Ultra and more...
Quick Links
Need help? Go to MyServices!
MyServices
is your self-service portal for problem solving and requesting support from IT Service Desk, Student and Registry Services, Student Wellbeing Services, Finance and more.
How to use MyServices
Use the search bar to search for what you need help with
Select the most relevant page - there might be a solution
Read to see if there’s a solution to your problem
If you need help, click the ‘log a call’ button
Your Bath Spa login
You have a single email, username and password for access to University systems.
Student usernames are your six-digit student number, and student emails are provided during registration.
Staff usernames are provided by your line manager during onboarding.
To keep your account protected, you’ll need to
set up an authenticator
– we recommend the
Microsoft Authenticator
If you've set up an authenticator, you can
reset your own password.
Multiple failed login attempts lock your account for 1 hour, but you can
unlock it yourself
If you are unable to reset your password or unlock your account yourself, please
request a call-back
from BSU IT Service Desk.
ID Cards
Students receive ID cards after registration - order a replacement card from
AppHub
Staff ID cards are collected from the Newton Park Security Lodge during onboarding. Replacements can be requested by Line Managers through
MyServices
Eduroam
Eduroam is the campus Wi-Fi network.
You can set it up before you arrive on campus, using
eduroam’s configuration assistant tool
Find out more about eduroam on our
eduroam service information page
ResNet
ResNet is the Wi-Fi network for residences.
How to connect to ResNet
(on MyServices).
To access your emails, log in to
Outlook
using your Bath Spa login or download the Outlook app on your device. You can
get help with access on MyServices
To print using a web browser, upload your files at
Or print via email - send your files to either:
printmono@bathspa.ac.uk
(black and white) or
print@bathspa.ac.uk
(colour).
Collect by scanning your ID card on any campus printer.
Read more on MyServices
Ultra Virtual Learning
Ultra is our virtual learning environment where you'll find your course content and learning resources.
Student introduction to Ultra (VLE)
Microsoft 365
Microsoft 365 All students get free access to
Microsoft 365
, just log in with your Bath Spa account. If you need assistance, you can
get help on MyServices
Adobe Creative Cloud
Bath Spa is one of the UK’s first
Adobe Creative Campuses
, and all students at Bath Spa and Bath Spa University London receive access to the entire
Adobe Creative Cloud
applications with their Bath Spa login.
Lucid Visual Collaboration Suite
All staff and students at Bath Spa now have a license to the
Lucid Visual Collaboration Suite
, giving you both a digital whiteboard and an industry-relevant diagramming tool with hundreds of templates used by industries throughout the world. Just select the Office 365 option and use your Bath Spa email login.
Course-specific software
Many software suites are for specific course use only (SPSS, Nvivo, ArcGIS, Autodesk Fusion 360, etc) - you’ll be directed on these during your course. Read more on
MyServices
IT Services Top 10 need-to-know for 2025/2026
If you need to get in touch with IT Services, you can do so though
MyServices
, but if you can't log in you can find alternative contact methods on our
IT Quick Links
page.
Recommended specifications for laptops
We've identified a minimum laptop specification that will give you the basic functionality to complete your studies. Some courses may require a higher specification.
If this is the case, your course or subject leader will be able to advise you on the most suitable laptop for your course.
Intel i5 10th gen or newer (AMD Ryzen 5 3500U or higher)
Windows 10 or 11
8 GB of RAM (16GB recommended)
250 GB SSD (or larger, HDD not recommended)
(Additional storage may be required for large files)
M1 Macbook Air or newer (M2 or M3 also suitable)
macOS Ventura
8 GB of RAM (16 GB recommended)
250 GB SSD (or larger if required)
(Additional storage may be required for large files)
Chromebooks may be able to be used, but we do not recommend them. It's strongly recommended that you check your course requirements thoroughly before purchasing a Chromebook to use for your studies, as it may not be suitable for all courses (e.g. acting, drama, design and computing courses).
While Chromebooks can be fine for basic tasks such as browsing the internet and checking email, Chromebooks typically can't use software such as the Microsoft 365 desktop applications that you can access for free, or Adobe Creative Cloud, as they require Windows or macOS computers to install.
We're an Adobe Creative Campus, meaning everyone can use the Adobe suite of apps, whether it's a part of their course or not. We highly recommend checking
Adobe’s system requirements
for the app you plan on using before purchasing a laptop. Some Adobe applications may be more demanding and the devices recommended above may not be suitable.
Student Digital Learning Assistants
Did you know that you can get help using digital tools for learning from other students?
Visit our
Student Digital Learning Assistants
(SDLAs) web page for details of the support we offer.
We provide in-person and online help Monday to Friday between 10:00am - 2:00pm.
The service is available during
Undergraduate term dates
(Bath campuses) at the following locations:
Newton Park Commons ground floor opposite the café (Monday to Friday)
Locksbrook Road on the Street in an orange booth (Tuesdays and Thursdays).
Drop-in or book an appointment to meet online or in person at the above times.
Related
Library
Information for students
Registration and Enrolment
Student life