IT Support Certification | Rasmussen University
Technology
Information Technology (IT) Support
Online Certificate
In as few as six months and for an estimated $9,800
for full-time students, our Pre-Associate's online IT Support Certificate can help you develop skills in Microsoft
tools, technical support and customer service that employers are looking for.
With eight start dates a year, you can start when it's convenient for you, feel prepared to sit for in-demand IT support certification exams—including, CompTIA A+ (Parts 1 and 2), CompTIA Network+ and Windows 10 MD-100—and be ready to pursue your IT career.
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Curriculum
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Next Start Date:
May 13, 2026
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Support That Every Organization Needs
According to the Bureau of Labor Statistics, Computer User Support Specialist jobs are projected to grow by 9% over the next 10 years, which can make IT support certification a valuable resource in your career.
What does it take to achieve IT support certification or IT help desk certification? Designed by industry experts, our online IT Support Certificate can help you jumpstart your education into the ever-changing world of technology. You'll learn from accomplished instructors with experience in IT, IT management, network administration, network security, computer information systems and information systems management.
Rasmussen University is accredited by the Higher Learning Commission (
hlcommission.org
), an institutional accreditation agency recognized by the U.S. Department of Education.
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IT Support Certificate Career Potential
Turn your natural interest in tech into a career as a:
Computer user support specialist
Deskside support technician
Helpdesk/service desk support specialist
Field service technician
End-user support specialist
Computer Support Specialist
According to the Bureau of Labor Statistics (BLS), earning a degree, regardless of the field of study, can improve income potential.
A computer support specialist is just one example of where an online IT Support Certificate can take you.
BLS Projected Growth 2023–2033:
6%
Skills
What Skills Will I Gain?
Computer Configuration and Troubleshooting
Develop expertise in Microsoft
tools, applications and operating systems.
Learn the configuration and maintenance for both hardware, including laptops and mobile devices, and software used to support the hardware.
Foundational Network Configuration
Understand computer networks, including structure and function, components and models of Local Area Networks (LAN), Wide Area Networks (WAN), Ethernet concepts and the internet.
Quality End-User Support
Install, configure and troubleshoot a small office/home office (SOHO) network according to proper networking protocols.
Internal and External Collaboration
Verbally and nonverbally communicate technical information to members of a diverse team using collaboration tools. Implement strategies to support users with proper troubleshooting skills.
Designed for motivated learners, our online IT Support Certificate can help you gain the expertise for a variety of technology career paths.
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What Will I Learn?
Transferable Skills
Along with program-specific skills, students in all programs and at all credential levels learn employer-valued transferable skills, or soft skills: critical thinking, digital fluency, information literacy, communication and ethics and professional responsibility. Learn to not only troubleshoot hardware and software, but also clearly explain the role of IT in supporting business needs and implement strategies within a diverse team. All transferable skills are strategically embedded into your IT Support Certificate, further preparing you for your career.
IT Support Specialist Certification Exams
After completing your IT Support Certificate, you will be academically prepared to sit for the CompTIA A+ (Parts 1 and 2), CompTIA Network+ and Windows 10 MD-100 certification exams (some additional certification requirements prior to testing may be required). Rasmussen University will reimburse the exam fees of up to three certification exams to help make pursuing IT support certification more of a reality.
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Completion time is dependent on transfer credits accepted and the number of courses completed each term.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Rasmussen University will reimburse you any out-of-pocket costs of the application fee for each first attempt of up to three designated industry certification exams for which you qualify. Should you need to take an exam more than once to receive a passing grade score, you will be responsible for all subsequent exam application fees. Rasmussen University will provide practice exams and materials when available.
U.S. Bureau of Labor Statistics, Current Population Study. Unemployment rates and earnings by educational attainment, 2020. Accessed on March 31, 2022. Data is for persons age 25 and older who are full-time wage and salary earners.
Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Computer Support Specialists at
(visited November 26, 2024). Employment conditions in your area may vary.
Total tuition and fees varies by full-time vs. part-time learning.
Learn more about the financial aid cost of attendance (COA).