Compliments/Concerns | VMFH
Experiencing higher call volume/longer wait time. We’re sorry for delays & appreciate your patience |
Privacy Incidents-NorthGauge/Pinnacle & Access Information
Compliments/Concerns
At Virginia Mason Franciscan Health, your experience is our priority. We encourage you to share your thoughts and concerns with your nurse, doctor or other staff member. If you feel your concerns haven't been adequately addressed, please reach out to our Patient Relations team:
General VMFH feedback
Toll free phone:
1-877-426-4701
Email:
[email protected]
(This email is not for billing assistance. See billing information below.)
Mailing address:
Virginia Mason Franciscan Health
Attention Patient Relations
1717 S. J St.
MS: 01-71
Tacoma, WA 98405
Billing & insurance feedback/assistance
CHI Franciscan Health billing:
1-888-779-6380
Virginia Mason billing:
206-223-6601
Regarding general VMFH feedback, we will contact you within two business days to understand your experience and explain our grievance processes. We assure you that all concerns will be thoroughly investigated. A written response detailing the steps taken to investigate your grievance and the resulting findings will be provided. While we strive to provide a response within 7-14 business days, please allow up to 30 business days for more complex investigations.
You also have a right to file a complaint with the
Washington Department of Health
, regardless of whether you choose to first use the hospital grievance process. The Washington Department of Health Hospital Complaint Hotline is
1‐800‐633‐6828
. Any concern about patient safety or care in the hospital, that the hospital has not addressed, may also be referred to the Joint Commission’s Office of Quality Monitoring at
1‐800‐994‐6610
VMFH MyChart patient portal
MyVirginiaMason patient portal
Coming soon! CommonSpirit Patient Portal, powered by MyChart, will replace MyVirginiaMason
On May 2, 2026, Virginia Mason Franciscan Health will retire the MyVirginiaMason patient portal and introduce a new patient portal and mobile app from CommonSpirit Health.
Important Update | April 17, 2026:
Online scheduling is no longer available through MyVirginiaMason. To schedule or change an appointment between April 17 and May 2, please call your clinic or facility. Call wait times may be longer than normal during this time. We apologize for the delay and appreciate your patience during this time.
Billing and insurance information