Complaints and Compliments - Stamford College
Source: https://www.stamford.ac.uk/complaints-and-compliments
Archived: 2026-04-23 17:29
Complaints and Compliments - Stamford College
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Complaints and Compliments
Helping Us Improve Through Your Valuable Feedback
This page is dedicated to ensuring your voice is heard at Stamford College. Here, you’ll find a simple, user-friendly contact form to share your experiences, whether they’re complaints, compliments, suggestions or concerns.
IEG welcomes all feedback from all members of the college community and from the general public. We use this process to recognise and improve our service to students, staff and the wider communities.
If you have a problem with a particular course, please discuss this matter with your tutor or Head of Faculty first, this will allow them the opportunity to resolve the matter. If you still remain dissatisfied, use this form to give us as much detail as possible and we will deal with your query as quickly as possible.
Frequently Asked Questions
Compliments
Compliments are important for us to recognise what we do well so that we can continue to provide excellent service. They will be recorded and passed on to the relevant people concerned.
Concerns and Suggestions
A concern is an expression of worry or doubt over an issue that may be resolved before it becomes a formal complaint. Suggestions are welcomed on any matters that you believe would help IEG to make our service better.
Formal Complaints
A formal complaint is an expression of dissatisfaction about something IEG has or has not done, or about the standard or service provided by IEG.
All feedback will be achknowledged within 3 working days of receipt. All compliments are recorded and passed on to the people involved. All suggestions and concerns are raised with the relevant departments who will investigate and feedback to you within 15 working days. All complaints are referred to the Assistant Principal of Quality who will either appoint an investigating officer or investigate the issue directly.
Complaints investigations should be completed within 15 working days or as soon as possible thereafter, from receipt of the complaint. If it is not possible to respond within 15 working days the complainant will be advised of the reason and kept informed.
Submit a Compliment, Concern, Suggestion or Formal Complaint
Please read the frequently asked questions section before submitting your compliment, concern, suggestion or formal complaint.
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Stay Informed, Stay Ahead
Keep up-to-date with the latest college news, events, and application deadlines—all the way up to enrolment in September. Whether you’re a prospective student or a parent, our mailing list is your key to staying informed.
Join Our Mailing List
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Stamford College
Drift Road Stamford PE9 1XA
enquiries@stamford.ac.uk
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Skip to content
I’m looking for
Courses
Something else
Complaints and Compliments
Helping Us Improve Through Your Valuable Feedback
This page is dedicated to ensuring your voice is heard at Stamford College. Here, you’ll find a simple, user-friendly contact form to share your experiences, whether they’re complaints, compliments, suggestions or concerns.
IEG welcomes all feedback from all members of the college community and from the general public. We use this process to recognise and improve our service to students, staff and the wider communities.
If you have a problem with a particular course, please discuss this matter with your tutor or Head of Faculty first, this will allow them the opportunity to resolve the matter. If you still remain dissatisfied, use this form to give us as much detail as possible and we will deal with your query as quickly as possible.
Frequently Asked Questions
Compliments
Compliments are important for us to recognise what we do well so that we can continue to provide excellent service. They will be recorded and passed on to the relevant people concerned.
Concerns and Suggestions
A concern is an expression of worry or doubt over an issue that may be resolved before it becomes a formal complaint. Suggestions are welcomed on any matters that you believe would help IEG to make our service better.
Formal Complaints
A formal complaint is an expression of dissatisfaction about something IEG has or has not done, or about the standard or service provided by IEG.
All feedback will be achknowledged within 3 working days of receipt. All compliments are recorded and passed on to the people involved. All suggestions and concerns are raised with the relevant departments who will investigate and feedback to you within 15 working days. All complaints are referred to the Assistant Principal of Quality who will either appoint an investigating officer or investigate the issue directly.
Complaints investigations should be completed within 15 working days or as soon as possible thereafter, from receipt of the complaint. If it is not possible to respond within 15 working days the complainant will be advised of the reason and kept informed.
Submit a Compliment, Concern, Suggestion or Formal Complaint
Please read the frequently asked questions section before submitting your compliment, concern, suggestion or formal complaint.
"
*
" indicates required fields
Stay Informed, Stay Ahead
Keep up-to-date with the latest college news, events, and application deadlines—all the way up to enrolment in September. Whether you’re a prospective student or a parent, our mailing list is your key to staying informed.
Join Our Mailing List
Company Logo
Stamford College
Drift Road Stamford PE9 1XA
enquiries@stamford.ac.uk
Youtube
01780 484 300
QUICK LINKS
Student Experience
Courses
Apprenticeships
Equality, Diversity and Inclusion
Employer Engagement
Prospectus
ACCESS
Careers
Contact us
Complaints and Compliments
Facilities
Student Portal
Term Dates
Policies
Privacy Policy
Manage Cookies
Accessibility
Governance and Leadership
Published Documents
Part of the Inspire Education Group © 2025 All rights reserved.
Website by
Itineris
Group Logo