IDOA: DCS Ombudsman Bureau
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DCS Ombudsman Bureau
IDOA
Ombudsman Bureaus
Current:
DCS Ombudsman Bureau
The
DCS Ombudsman Bureau
was established in 2009 by the Indiana State Legislature. Operating independently of the Department of Child Services, the Bureau is authorized to receive, investigate, and attempt to resolve complaints regarding DCS actions, as well as to make recommendations to strengthen the child welfare system. Please review the Mission Statement, DCS Ombudsman Procedures, and Rules of Engagement using the links provided below.
DCS Ombudsman Staff
DCS Ombudsman Staff
DCS Ombudsman Information Line
877-682-0101 - Toll Free
317-232-3154 - Fax
DCSOmbudsman@idoa.in.gov
File a Complaint
Before submitting a formal complaint, the DCS Ombudsman Bureau requires that individuals first attempt to resolve their concerns at the local level. This includes contacting the assigned family case manager, the family case manager’s supervisor, the division manager, and the local office director.
To file a complaint online, use the online submission link. If you prefer to submit a paper form, download the PDF Complaint Form and mail it to the address listed on the form. All complaints must be submitted using the formal complaint form to be accepted for review by the DCS Ombudsman Bureau.
Online Complaint Form
Complaint Form - English
Complaint Form - Spanish
Outreach
Organizations interested in learning more about the DCS Ombudsman Bureau may request a 30 minute on-site presentation. The presentation will include information about:
The role and authority of the DCS Ombudsman Bureau
What happens when a complaint is filed
The investigative and review process
What outcomes can be expected from an investigation
Please send your requests to
DCSOmbudsman@idoa.in.gov
or call 877-682-0101. Requests for presentations should include contact information, the event details, the anticipated number of attendees, the name of the organization, and a little background information about the organization requesting the presentation.
Links
For additional information concerning DCS Ombudsman Bureau operations, click on the topics below.
Mission Statement
Rules of Engagement
Other Resources
Frequently Asked Questions
PDF
DCS Ombudsman Procedures
Department of Child Services Ombudsman Statute IC 4-13-19-3
DCS Ombudsman Brochure
DCS Ombudsman 2024 Annual Report
DCS Ombudsman 2023 Annual Report
DCS Ombudsman 2022 Annual Report
DCS Ombudsman 2021 Annual Report
DCS Ombudsman 2020 Annual Report
DCS Ombudsman 2019 Annual Report
DCS Ombudsman 2018 Annual Report
DCS Ombudsman 2017 Annual Report
DCS Ombudsman 2016 Annual Report
DCS Ombudsman 2015 Annual Report
DCS Ombudsman 2014 Annual Report
DCS Ombudsman 2013 Annual Report
DCS Ombudsman 2012 Annual Report
DCS Ombudsman 2011 Annual Report
DCS Ombudsman 2010 Annual Report
DCS Study Committee Ombudsman Bureau Overview
(9/5/2012)
The Critical Initial Response: DCS Assessments
DCS Responses to the Recommendations from the Ombudsman Interim Report
DCSO in the News
Article:
5 Takeaways from the DCS Ombudsman Report
Article:
Calls to Child Ombudsman Up Sharply
Opinion:
Call in Reinforcements for Vital Work
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