Visit FAQs | English Heritage
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Visit FAQs
Here’s everything you need to know about visiting the sites in our care, along with info about events and holiday cottages.
Jump to:
Booking your visit
Paying for your visit
Before you visit
On site experience
Questions about events
Questions about holiday cottages
Booking your visit
Do I need to book my visit?
You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by pre-booking online.
Can I book on the phone?
No, we don’t take bookings over the phone.
Can I book a ticket on the day I want to visit?
You can book online up to 8.45am on the day of your visit. You don’t need to book your ticket in advance, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.
I’ve changed my plans, can I swap my tickets/get a refund?
Paid tickets can’t be changed or refunded.
How do I get my pre-booked ticket?
You’ll get your ticket confirmation and barcode by email. Just bring this with you, either on your mobile device or as a print out, and we’ll scan it when you arrive.
Can you post my booking confirmation?
No, booking confirmations are sent by email only. You can print it out or just bring it with you on your mobile device.
Why can't I select the time slot I want?
Most of our sites offer day tickets, but some have time slots. Time slots are limited and offered on a first-come, first-served basis, so the slot you want may be fully booked.
I haven't received my confirmation email
Check your spam folder, but if you still can't find it, call us on 0370 333 1181 (9am - 5pm Monday to Saturday).
I am a corporate partner member. How do I book a ticket?
Enter the promo code given by your member organisation on the checkout page. Just bring proof of your corporate partnership membership when you visit.
I am an affiliate member (eg. National Trust England, CADW, Historic Scotland, etc.). How do I book a ticket?
These codes aren’t applicable to all sites. Please check with your affiliate organisation to check before you book.
Enter the promo code given by your member organisation (see list below) on the checkout page. Just bring proof of your affiliate membership when you visit.
List of promo codes:
CADW Member 50% off (first year members): CADW50
CADW Member (second year plus): MVTGO4
CADW Member Staff: CADWUOBW92ST
Historic Scotland 50% off (first year members): HS50
Historic Scotland members (second year plus): QKUYU6
Historic Scotland Staff: HS9DXXB4ST
National Trust England (annual pass holders): G03ANZ
Heritage New Zealand: HERTNZ7XWZYA
MANX National Heritage Member 50% off (first year members): MANXNH50
MANX National Heritage Member: F6L3MO
Sussex Past Members: SUSSEXPAST50
Blue Peter Badge Holders: BLUE48L5IL
Museum Association Members: MA4GD9JM25
York pass: R06LGQ
Shakespeare's Explorer Pass: F1XJTP
Friends of Dover Castle: KLK4F5
National Arts pass: EHARTPASS25
ICOM Member (free entry for Heiress at Kenwood):
EHICOM25
Blue Badge Guide (free entry for Heiress at Kenwood):
EHBBG25
Can I book tickets for friends?
If you’re a member, you can book for yourself and anyone else included in your membership. Non-Members need to book and pay for their own tickets.
Paying for your visit
How do I pay for pre-booked tickets?
We accept VISA, Mastercard, American Express, Discover, Paypal, Paysafecard, Klarna, Apple Pay, Clearpay, Google Pay, WeChat Pay, JCB.
Is there a booking fee?
No.
What is a Concession?
Students with NUS cards and those aged 65 and over are eligible for concession tickets. You’ll be asked to show proof of eligibility when you visit – without it you’ll be charged the full price.
What ticket should I get for my child?
You don’t need to pay for under-fives, but you can book a free ‘infant’ ticket for them. Children aged 5 to 17 need ‘child’ tickets.
I have a promotional offer voucher code. How do I use this to book online?
Enter your voucher code on the checkout page. For the code to work, you'll need to make sure you haven't ticked the donation box for any of the tickets you're buying with the voucher code.
Is there a student discount?
Yes, students with NUS cards are eligible for concession tickets. You’ll need to show your card when you arrive – without it you will be charged the full ticket price.
Why are tickets priced differently on different days?
We’ve introduced peak, standard and off-peak tickets to help manage visitor numbers at the most popular times of year, and on the most popular days of the week. New lower price off-peak tickets are available at quieter times.
Why are events priced differently on different days?
We now offer peak, standard and off-peak tickets, which all have different prices. On some event days we add a supplement to the main ticket price. Certain evening and special events have their own unique price. These will be stated on the event webpage and included when you book online.
Why is today more expensive than when I visited before?
We’ve introduced peak, standard and off-peak tickets to help manage visitor numbers at the most popular times of year, and on the most popular days of the week.
Will I get a refund if the site closes on the day I’ve booked for?
If we have to close a site, we'll automatically refund your tickets. You won’t need to call us to request it. It may take up to 14 working days to reach your account.
I am a refugee. Do I qualify for free entry to English Heritage sites?
Yes, if you’ve been granted refugee status or have been given leave to remain as a displaced person, you can visit English Heritage sites for free. You’ll need to show evidence of your status when you arrive. You can’t pre-book your visit.
These sites represent the best of England’s heritage, and we’re proud to share them with people who have been forced to leave their home countries because of war or persecution.
If you are accompanying a refugee and are not an English Heritage Member, you will need to pay the normal admission price.
This policy doesn’t apply to people seeking refugee status. The only exception is for organised group visits of people seeking refugee status or leave to remain run by local authority resettlement services or charities and booked through the normal group booking process.
A small number of our sites are managed by local organisations, and they might have different admission policies. Please check with the site before visiting.
Before you visit
Can I change the date and time of my booking?
No. Tickets aren’t refundable and they can’t be transferred, so you can’t change the date or time on your booking.
I don't have my e-ticket. How can I get it re-sent?
Our site team will have your booking details when you arrive, so you can just give them your name. But if you'd still like to get your e-ticket re-sent,
contact our customer service team
Do I need to print my ticket?
No, you can just show your booking confirmation on your smartphone when you arrive. If you don’t have it handy, give your name to our site team and they’ll look up your booking when you arrive.
Can I get in without my ticket?
Yes! Our site team will have your booking details when you arrive, so you can just give them your name.
I used the wrong email address when I booked. How can I update it and get a new email address?
Contact our customer service team
so we can update your email address. But don’t worry – give your name to our site team when you arrive and they’ll be able to look up your booking.
I forgot to book a free ticket for my carer. How can I add them on?
Contact our customer service team
and they’ll be happy to help.
I forgot to book for my child under 5. How can I add them on?
Contact our customer service team
and they’ll be able to add your child to your booking, as long as there’s space on your chosen date.
I paid for tickets but should have got them free as a member of another organisation. Can I get a refund?
Unfortunately not – we can’t refund bookings once they’ve been made. Get in touch with your organisation if you haven’t got the right booking code.
At the site
Can I turn up on the day?
You can, but you’ll always get the best price and guaranteed entry by booking online ahead of your visit.
How do I show my pre booked ticket at site?
You can show us your ticket on your device or bring a printed version.
I’ve booked a time-slot but forgotten to bring my membership card to site? Will you let me in?
As always, if you don’t have your membership card, you’ll be charged full price for your visit.
I am disabled, can I bring a helper?
Yes, you can bring a companion or helper for free. Please select an ‘essential companion’ ticket when you book for your companion. Check the webpages of each individual site for more information about access.
Can I bring a picnic to your sites?
Yes, you’re very welcome to bring a picnic. Many of our sites also have cafés and tearooms. Check the webpages of each individual site for more information.
Questions about events
How do I find out about your events programme?
Visit the What’s On page, or check the pages of individual sites.
See What's On
I've lost my ticket, can I still attend?
Yes – just give your name and address when you arrive, and we'll have the details of your booking.
Can I make changes to my event booking?
No, bookings can’t be changed or refunded.
As a life member, do I pay to attend events?
No, apart from events organised by third parties and those which take place outside of normal opening hours.
Are tickets refundable?
No.
Questions about Holiday Cottages
How do I book a stay at a holiday cottage?
Browse all of our holiday cottages on our online booking system. You can use this to view current availability and then book the dates for your stay.
Find a holiday cottage
What are your booking Terms and Conditions?
See our
terms and conditions of booking
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