Our Governance & Funding | Keech Hospice
Source: https://keech.org.uk/about-keech/our-governance-funding-accounts
Archived: 2026-04-23 17:30
Our Governance & Funding | Keech Hospice
Home
»
About Keech
»
Our Governance, Funding and Accounts
Our governance and funding
Keech Hospice is a registered charity providing specialist end-of-life care for people of all ages. At home, in hospice, or wherever we’re needed.
Although we receive some NHS funding, we still need to raise more than seventy per cent of the funds we require to provide our care.
Our Chief Executive and Senior Leadership Team run the organisation on a day-to-day basis, however, our Trustees are ultimately responsible for our hospices’ governance, assets and activities – safeguarding our charity and making sure the needs of our patients come first.
Meet our team
£26
k
a day is what it costs to support local patients and families
2,242
people were cared for and supported last year
£6.5
m
is the amount our services save the NHS a year
Our Funding
We raise over seventy percent of our funding through generous donations from our local community and the sale of donated goods in our shops. In addition, the NHS and local authorities make a funding contribution.
Our annual accounts provide an in-depth look at our operations, including our income and expenditure.
Read our annual report
Our care regulator
Our Care Services are regulated by the Care Quality Commission (CQC) who are the independent regulators of health and adult social care in England. They ensure we provide safe, effective, compassionate and high-quality care.
The CQC last completed a routine inspection of our services in November 2024 and rated us as ‘good’ overall. The full inspection report was published in March 2024.
Read the CQC Report
Our Governance
The community generously contributes a great deal of money, time and effort to sustain our work. We must always act with integrity and demonstrate we are a trustworthy organisation by using these resources wisely, prudently and effectively.
Read more about how we are governed.
Our Quality Accounts
Our Quality Accounts look back on how well we have done in the past year in achieving our goals and look forward to the year ahead, defining what our priorities for quality improvements will be and how we expect to achieve and monitor them.
Read our quality account
Our Patient Safety Framework (PSIRF)
The PSIRF framework helps to provide the charity with clear direction and purpose as to how adults and children are to be kept safe in the hospice’s care and ensure no preventable harm occurs.
Read our PSIRF framework
Creating an inclusive working environment
We are committed to embedding good diversity and inclusion practice into all our activities so that the organisation becomes a richer and more diverse place to work
Central to this is our commitment to eliminate discrimination on the basis of gender, age, disability, race, religion or belief, sexuality or social class.
We aim to provide accessible services, delivered in a way that respects the needs of each individual.
Read our gender pay gap reports:
2022
,
2023
,
2024
,
2025
,
2026
Read our equity, diversity and inclusion policy.
Your medical records and the Caldicott guardian
There may be times you feel you’d like to see the medical records we keep about you or your child. You can request these records in writing to the Caldicott Guardian, explaining why you need them and the time frame you would like them to cover.
We will consider your request and reply, explaining how long it will take for us to get them to you and arrange for collection.
The Caldicott Guardian is the member of staff responsible for requests of this kind. Our Caldicott Guardian is Elaine Tolliday, our Deputy CEO and Clinical Director.
Requests can be made via post to:
Caldicott Guardian,
Keech Hospice,
Great Bramingham Lane,
Streatley,
Luton,
LU3 3NT
Or by email at
caldicott@keech.org.uk
Our privacy policy statement
Keech Hospice is committed to protecting your personal information. This privacy policy explains how we collect and use data about you, whether your data will be shared with anyone else, and the ways you can control how your data will be used in the future.
Should you wish to contact us about the way we use your information, you can contact our Data Protection Officer by telephone on
01582 492339
, by email at
info@keech.org.uk
, or by post at: Keech Hospice, Great Bramingham Lane, Luton, LU3 3NT.
Read our statement.
Withdrawing consent
Where we process your data under the lawful basis of consent, you have the right to withdraw your consent at any time. You can do this by contacting us. We also send links with all communications that allow you to withdraw consent by following the link.
If you would like to withdraw your consent to photography and videography usage at any point it is your right to do so.
To exercise any of these rights, please contact us at the address below. Please address any of the above requests to our Data Protection Officer at Keech Hospice, Great Bramingham Lane, Luton, LU3 3NT.
The Fundraising Regulator
We are registered with the Fundraising Regulator and fundraise in accordance with the Fundraising Code of Practice. We are committed to upholding their Fundraising Promise
Find out more
The Gambling Commission
The Keech Hospice Lottery is licensed by the Gambling Commission as a Society Lottery, Licence No. 025093.
The Lottery Promoter is Keech Hospice, and our Responsible Person is Mr Rob Davies.
Find out more
We welcome your feedback
We always welcome comments about our services. Whether it’s a suggestion, compliment or complaint, your views can help us to make sure the quality of our care is consistently of a high standard. If a problem does arise, we like to put it right as soon as we can.
If you have a concern about the service you receive, you can raise this verbally, in writing or email using the link below.
If you wish to make a written complaint, you can write directly to the Chief Executive Officer, Keech Hospice, Great Bramingham Lane, Streatley, Luton, LU3 3NT.
We aim to acknowledge all complaints within two days of receipt and respond in full within 20 working days from receipt of your complaint.
Get in touch
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Wrap families in care this Black Friday
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Honouring the love that lives on
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Posted 24 June 2025
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Volunteers Week 2025
Posted 27 May 2025
Charity Solar Panel Installation
Posted 14 May 2025
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Posted 30 April 2025
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Posted 23 April 2025
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Posted 1 April 2025
Running in memory of loved ones
Posted 31 March 2025
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Posted 20 March 2025
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Posted 6 March 2025
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Posted 28 February 2025
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Posted 19 February 2025
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Posted 11 February 2025
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Posted 27 January 2025
Keech wins Hospice UK inclusivity award!
Posted 28 November 2024
Keech communications team wins national award
Posted 18 October 2024
Bedford’s Living Well Centre now supporting more patients through enhanced services
Posted 7 October 2024
Palliative Care for Every Colour of the Rainbow
Posted 10 June 2024
Can you help Keech Mum make ball a success?
Posted 20 May 2024
How to talk to loved ones about death and dying
Posted 3 May 2024
Supporting a colleague returning to work after a bereavement
Posted 3 May 2024
The D word!
Posted 3 May 2024
Pam appears in Prima
Posted 5 March 2024
Keech to feature on new Luton Monopoly board
Posted 1 March 2024
Smiley Sam retires after 25 years…and Smiley Sam Jnr takes the reins
Posted 23 November 2023
What happens to our digital memories when we die?
Posted 19 October 2023
Charity golf day at Centurion Club raises £30k for Keech Hospice Care
Posted 19 October 2023
Our hydrotherapy pool facilities are set for a makeover
Posted 18 October 2023
Bedford Daycare Hospice merges with Keech Hospice Care
Posted 6 June 2023
Lifelites charity donates innovative technology for children with life-limiting illnesses to Keech Hospice Care
Posted 23 March 2023
The death of Her Majesty, The Queen
Posted 8 September 2022
Death sparks care team to become overnight internet sensations
Posted 3 May 2022
Top 10 best ways to die
Posted 26 April 2022
Dennis Keech OBE, benefactor of Keech, dies
Posted 20 January 2022
Dr Justin Amery, doctor at Keech Hospice Care, dies
Posted 29 July 2021
Keech Hospice Care’s Big Trunk Trail is here
Posted 7 July 2021
Hospice calls for your memories in anniversary year
Posted 9 June 2021
Keech elephants visit relatives at ZSL Whipsnade
Posted 19 May 2021
High-profile local ambassadors come together
Posted 27 April 2021
Elephant herd sighted in Luton
Posted 20 April 2021
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Posted 22 February 2021
A once-in-a-lifetime chance to design for Nadiya
Posted 9 February 2021
Visiting patients during Covid-19 – January 2021
Posted 13 January 2021
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Posted 13 January 2021
Visitor Covid-19 testing update – January 2021
Posted 13 January 2021
Stay in touch
Sign up to discover more about our work and ways to support us.
Sign up
Home
»
About Keech
»
Our Governance, Funding and Accounts
Our governance and funding
Keech Hospice is a registered charity providing specialist end-of-life care for people of all ages. At home, in hospice, or wherever we’re needed.
Although we receive some NHS funding, we still need to raise more than seventy per cent of the funds we require to provide our care.
Our Chief Executive and Senior Leadership Team run the organisation on a day-to-day basis, however, our Trustees are ultimately responsible for our hospices’ governance, assets and activities – safeguarding our charity and making sure the needs of our patients come first.
Meet our team
£26
k
a day is what it costs to support local patients and families
2,242
people were cared for and supported last year
£6.5
m
is the amount our services save the NHS a year
Our Funding
We raise over seventy percent of our funding through generous donations from our local community and the sale of donated goods in our shops. In addition, the NHS and local authorities make a funding contribution.
Our annual accounts provide an in-depth look at our operations, including our income and expenditure.
Read our annual report
Our care regulator
Our Care Services are regulated by the Care Quality Commission (CQC) who are the independent regulators of health and adult social care in England. They ensure we provide safe, effective, compassionate and high-quality care.
The CQC last completed a routine inspection of our services in November 2024 and rated us as ‘good’ overall. The full inspection report was published in March 2024.
Read the CQC Report
Our Governance
The community generously contributes a great deal of money, time and effort to sustain our work. We must always act with integrity and demonstrate we are a trustworthy organisation by using these resources wisely, prudently and effectively.
Read more about how we are governed.
Our Quality Accounts
Our Quality Accounts look back on how well we have done in the past year in achieving our goals and look forward to the year ahead, defining what our priorities for quality improvements will be and how we expect to achieve and monitor them.
Read our quality account
Our Patient Safety Framework (PSIRF)
The PSIRF framework helps to provide the charity with clear direction and purpose as to how adults and children are to be kept safe in the hospice’s care and ensure no preventable harm occurs.
Read our PSIRF framework
Creating an inclusive working environment
We are committed to embedding good diversity and inclusion practice into all our activities so that the organisation becomes a richer and more diverse place to work
Central to this is our commitment to eliminate discrimination on the basis of gender, age, disability, race, religion or belief, sexuality or social class.
We aim to provide accessible services, delivered in a way that respects the needs of each individual.
Read our gender pay gap reports:
2022
,
2023
,
2024
,
2025
,
2026
Read our equity, diversity and inclusion policy.
Your medical records and the Caldicott guardian
There may be times you feel you’d like to see the medical records we keep about you or your child. You can request these records in writing to the Caldicott Guardian, explaining why you need them and the time frame you would like them to cover.
We will consider your request and reply, explaining how long it will take for us to get them to you and arrange for collection.
The Caldicott Guardian is the member of staff responsible for requests of this kind. Our Caldicott Guardian is Elaine Tolliday, our Deputy CEO and Clinical Director.
Requests can be made via post to:
Caldicott Guardian,
Keech Hospice,
Great Bramingham Lane,
Streatley,
Luton,
LU3 3NT
Or by email at
caldicott@keech.org.uk
Our privacy policy statement
Keech Hospice is committed to protecting your personal information. This privacy policy explains how we collect and use data about you, whether your data will be shared with anyone else, and the ways you can control how your data will be used in the future.
Should you wish to contact us about the way we use your information, you can contact our Data Protection Officer by telephone on
01582 492339
, by email at
info@keech.org.uk
, or by post at: Keech Hospice, Great Bramingham Lane, Luton, LU3 3NT.
Read our statement.
Withdrawing consent
Where we process your data under the lawful basis of consent, you have the right to withdraw your consent at any time. You can do this by contacting us. We also send links with all communications that allow you to withdraw consent by following the link.
If you would like to withdraw your consent to photography and videography usage at any point it is your right to do so.
To exercise any of these rights, please contact us at the address below. Please address any of the above requests to our Data Protection Officer at Keech Hospice, Great Bramingham Lane, Luton, LU3 3NT.
The Fundraising Regulator
We are registered with the Fundraising Regulator and fundraise in accordance with the Fundraising Code of Practice. We are committed to upholding their Fundraising Promise
Find out more
The Gambling Commission
The Keech Hospice Lottery is licensed by the Gambling Commission as a Society Lottery, Licence No. 025093.
The Lottery Promoter is Keech Hospice, and our Responsible Person is Mr Rob Davies.
Find out more
We welcome your feedback
We always welcome comments about our services. Whether it’s a suggestion, compliment or complaint, your views can help us to make sure the quality of our care is consistently of a high standard. If a problem does arise, we like to put it right as soon as we can.
If you have a concern about the service you receive, you can raise this verbally, in writing or email using the link below.
If you wish to make a written complaint, you can write directly to the Chief Executive Officer, Keech Hospice, Great Bramingham Lane, Streatley, Luton, LU3 3NT.
We aim to acknowledge all complaints within two days of receipt and respond in full within 20 working days from receipt of your complaint.
Get in touch
Related Content
Our local London Marathon superstars
Posted 13 April 2026
Our new Luton homeware shop
Posted 18 March 2026
The fundraising impact of case studies
Posted 5 March 2026
The power of love and care
Posted 2 February 2026
Solar panel thank you event
Posted 30 January 2026
Keech Hospice becomes a University Hospice
Posted 19 January 2026
New year, new hope
Posted 12 January 2026
New Year. New Challenge. Real Impact.
Posted 5 January 2026
Hatters celebrate for Keech Hospice
Posted 15 December 2025
Multi-Faith Prayer Room
Posted 11 December 2025
Award-winning solar project saves hospice £50K
Posted 10 December 2025
Bedfordshire’s new palliative care support line
Posted 28 November 2025
Big Give Christmas Appeal
Posted 18 November 2025
Keech celebrates ‘Outstanding Workplace’ recognition
Posted 14 November 2025
Wrap families in care this Black Friday
Posted 29 October 2025
Living Fully – How early OT support transformed David’s journey
Posted 27 October 2025
Wrap a family in care
Posted 2 October 2025
Keech Hospice and University of Bedfordshire Partnership
Posted 2 October 2025
New Keech Hospice Trustees
Posted 2 October 2025
Disability Confident Leader
Posted 29 September 2025
Legacy Press Release
Posted 26 September 2025
Cash4Coins
Posted 31 July 2025
Honouring the love that lives on
Posted 1 July 2025
The Importance of Remembering
Posted 25 June 2025
Reflections from Liz Searle, CEO at Keech Hospice
Posted 24 June 2025
Children’s Hospice Week 2025
Posted 12 June 2025
Volunteers Week 2025 thank you
Posted 3 June 2025
Volunteers Week 2025
Posted 27 May 2025
Charity Solar Panel Installation
Posted 14 May 2025
Dying Matters Awareness Week
Posted 30 April 2025
Keech Hospice and University of Bedfordshire Partnership
Posted 23 April 2025
Blood Donation Awareness
Posted 1 April 2025
Running in memory of loved ones
Posted 31 March 2025
Congratulations to Keech apprenticeship Kaval
Posted 20 March 2025
International Women’s Day
Posted 6 March 2025
Ramadan
Posted 28 February 2025
Legacy Behind the Scenes
Posted 19 February 2025
Brand Refresh
Posted 11 February 2025
Finalist in Luton’s Best award in the Best Volunteer category
Posted 27 January 2025
Keech wins Hospice UK inclusivity award!
Posted 28 November 2024
Keech communications team wins national award
Posted 18 October 2024
Bedford’s Living Well Centre now supporting more patients through enhanced services
Posted 7 October 2024
Palliative Care for Every Colour of the Rainbow
Posted 10 June 2024
Can you help Keech Mum make ball a success?
Posted 20 May 2024
How to talk to loved ones about death and dying
Posted 3 May 2024
Supporting a colleague returning to work after a bereavement
Posted 3 May 2024
The D word!
Posted 3 May 2024
Pam appears in Prima
Posted 5 March 2024
Keech to feature on new Luton Monopoly board
Posted 1 March 2024
Smiley Sam retires after 25 years…and Smiley Sam Jnr takes the reins
Posted 23 November 2023
What happens to our digital memories when we die?
Posted 19 October 2023
Charity golf day at Centurion Club raises £30k for Keech Hospice Care
Posted 19 October 2023
Our hydrotherapy pool facilities are set for a makeover
Posted 18 October 2023
Bedford Daycare Hospice merges with Keech Hospice Care
Posted 6 June 2023
Lifelites charity donates innovative technology for children with life-limiting illnesses to Keech Hospice Care
Posted 23 March 2023
The death of Her Majesty, The Queen
Posted 8 September 2022
Death sparks care team to become overnight internet sensations
Posted 3 May 2022
Top 10 best ways to die
Posted 26 April 2022
Dennis Keech OBE, benefactor of Keech, dies
Posted 20 January 2022
Dr Justin Amery, doctor at Keech Hospice Care, dies
Posted 29 July 2021
Keech Hospice Care’s Big Trunk Trail is here
Posted 7 July 2021
Hospice calls for your memories in anniversary year
Posted 9 June 2021
Keech elephants visit relatives at ZSL Whipsnade
Posted 19 May 2021
High-profile local ambassadors come together
Posted 27 April 2021
Elephant herd sighted in Luton
Posted 20 April 2021
Hospice launches first urgent appeal in 30-year history
Posted 22 February 2021
A once-in-a-lifetime chance to design for Nadiya
Posted 9 February 2021
Visiting patients during Covid-19 – January 2021
Posted 13 January 2021
Patient services update for Covid-19 – January 2021
Posted 13 January 2021
Visitor Covid-19 testing update – January 2021
Posted 13 January 2021
Stay in touch
Sign up to discover more about our work and ways to support us.
Sign up