Digital Commons Websites | NCDIT IT Services

Digital Commons Websites | NCDIT IT Services
Digital Commons Websites
The N.C. Department of Information Technology’s Digital Solutions team supports state agencies, boards and commissions by providing:
The Digital Commons website development platform
Best practices for presenting digital content
Consulting
Training
Based on the Drupal content management system, the Digital Commons platform provides functionality with a similar look and user experience across all state agency, board and commission websites. Organizations using this platform gain a secure, accessible and mobile-friendly interface that simplifies the process of updating content without requiring web coding skills.
Request Digital Commons Websites
Getting Help
Support
Get Technical Support
NCDIT Service Desk:
919-754-6000
Support Hours
7 a.m. to 6 p.m. weekdays
Tab/Accordion Items
Features
Website development assistance includes:
Guidance to assess current content and decide what should be transferred to a new site.
Collaborative website development planning workshops.
Best practices for website development and features.
Training and advice on how to build a new website.
Website data analytics dashboards development support.
Search engine optimization support.
Lifetime technical support and training.
Benefits
A common look and feel to state websites help the public quickly find the information they are seeking.
Responsive design enables websites to be easily accessed and automatically rendered on mobile devices.
Authorized users can update website information from the field using the state’s VPN connection, making it more efficient for staff.
Secure maintenance of webforms, for protection against evolving spam bots.
Multiple user roles preset with a standard workflow.
Security updates, bug fixes, help documentation, and ongoing platform improvements.
The Digital Commons platform incorporates strong security and federally mandated
Section 508
accessibility compliance standards and best practices recommended in the latest
Web Content Accessibility Guidelines
from the World Wide Web Consortium. Digital Solutions aims to fulfill the success criteria of the
Web Content Accessibility Guidelines 2.1 Level AA
(WCAG 2.1 AA).
Request Process
To request this service, or for more information,
submit a ticket using the NCDIT Service Portal
Authorization
Please contact the service team for more information.
Requirements & Customer Responsibility
Required NCDIT Services
None
Other Technical Requirements & Prerequisites
None
Customer Responsibility
Agency staff are required to submit a ticket using the NCDIT Service Portal for additional support or information regarding this service.
The staff and agency receiving services are also responsible for end-user communication.
Expected Delivery
Acknowledgment Time
The service team should acknowledge a service request within about 2 business days.
Turnaround Time
Turnaround time varies, depending on the complexity of the project.
Customers
Suggested For
Any state agency, board or commission
Required For
None
Spotlight Customers
N.C. Department of Revenue
N.C. Division of Parks & Recreation
N.C. State Board of Elections
View a list of Digital Commons websites.
Support Process
Submit a ticket using the NCDIT Service Portal
or contact the NCDIT Service Desk at 919-754-6000.
Service Support Hours
Support for the service is available 7 a.m. to 6 p.m. weekdays.
Service Availability
The service is available 24/7, excluding planned outages and maintenance windows.
Standard Maintenance Windows
Thursdays: 6-8 p.m.
Service Communications
Changes or outages that might have an impact on customers are communicated through the
NCDIT Communications Hub
and Agency Change Advisory Board.
The agency's admin for this service will support communications to the agency users of the service.
Service Level Agreements
Digital Commons Service Level Agreement
There is no cost to the state agency for this service. Costs, however, may apply for custom development.
Training & Help
Digital Commons Training & Support Website
Other Related Links
Planning New Websites on Digital Commons Platform
FAQs About New Digital Commons Websites
List of Digital Commons Websites
Related NCDIT Services
AI Chatbot
Digital Accessibility Support
Digital Strategy & Usability Services
Website Quality & Accessibility Monitoring
Web Application Firewall