Manage RBFCU Debit and Credit Cards | RBFCU - Credit Union

Manage RBFCU Debit and Credit Cards | RBFCU - Credit Union
Schedule an Appointment
ATMs & Locations
Rates
Apply for a Loan
Open an Account
Routing Number
314089681
Join
Find Your Next Car
Search New & Used Vehicles
Preferred Dealers
Loan Protection
GAP Plus
Mechanical Repair Coverage (MRC)
Credit Insurance
Home Loans & Realty
You found your dream home, now find financing that fits you
Mortgage Overview
Purchase
Refinance
Loan Options
Fixed-Rate
Adjustable-Rate
FHA & VA
Jumbo
New Construction
Land
100% Financing
100% Financing for Medical Professionals
First-Time Homebuyers
Home Equity/HELOC
Home Improvement
Homebuying & Selling Services
Realty Services
Title Insurance
Home Appraisal
Mortgage Retail Team
Retirement
Helping school employees plan for the future with confidence
Retirement Program Overview
Schedule an Appointment
403(b)
Roth 403(b)
457(b)
Roth 457(b)
RBFCU Freedom Retirement Plan
Enroll Online
Manage Your Account
Investments
Helping you invest in life's big moments
Investments Overview
Schedule an Appointment
Financial Advisors
Virtual Advisory Center
Investment Strategies
Financial Health Check
Wealth Management
Trust Services
Insurance
All the coverage you need in one place
Insurance Overview
Request a Quote
Homeowners Insurance
Auto Insurance
Personal Insurance
Business & Commercial Insurance
Health Care Plans & Insurance
Medicare Supplement Insurance Plans
Business
Earning your trust by serving your business
Business Overview
Business Loans
SBA Loans
Business Credit Card
Business Accounts
Business Checking
Business Services
Select Group Membership
Learn
Learn more, earn more, save more with RBFCU
Learn About Finances With RBFCU
Budgeting & Saving
Credit Scores & Credit Reports
Buying a Car & Vehicle Loans
Student Loans & Paying for College
Mortgage Loans & Homeownership
Investments & Financial Planning
Security & Fraud Center
Financial Education
Request a Financial Presentation
GreenPath Financial Wellness
Virtual Financial Coach
Financial Counseling & Education
Debt Management
Calculators
It's a Money Thing
Video Series
Junior Series - Ages 4-10
En Español
Seminars & Webinars
Youth Ambassador Program
FAQs
RBFCU Mobile
app
Download our app for a better mobile banking experience.
Get
Manage Cards
Manage your credit card or debit card anytime, anywhere.
The “Manage Cards” feature in
Online Banking
and on the
RBFCU Mobile
app
allows you take control of your credit card or debit card 24/7! Use Manage Cards to activate your new card, freeze your card if it’s temporarily lost or misplaced, report a lost or stolen card and more.
Simply
sign in to Online Banking
or the mobile app and select “Manage Cards” from the menu.
What you can do in Manage Cards
Select PIN/Activate
Activate your card or change your Personal Identification Number (PIN) anytime.
View Card Details
Get instant digital access to your new card number, expiration date and 3-digit security code, allowing you to add it to your
mobile wallet
before your physical card arrives.
Report a Lost or Stolen Card
Let us know that your card has been lost or stolen. We’ll deactivate your old card and send you a replacement card with a new card number.
Freeze Card
Did you temporarily lose or misplace your card? Freeze it until you find it to ensure no transactions are made while you search. When you find your card, you can go back to Manage Cards to unfreeze it.
Replace Card
If your card is damaged, you can order a replacement card with the same card number.
Card Controls
Protect your credit or debit card by setting Spend Controls to limit or decline transactions, and Spend Alerts to let you know when certain transactions are made.
Request Balance Transfer¹
A Balance Transfer offers you the opportunity to transfer higher interest rate balances to your
RBFCU Mastercard
, saving you money.
Balance Transfers only available on RBFCU Mastercard credit cards.
Manage your credit card subscriptions from your Online Banking account
Have a recurring subscription charged to your RBFCU Mastercard
credit card that you just keep forgetting to cancel? You can cancel that subscription right from your
Online Banking
account or the
RBFCU Mobile
app
! Here’s how:
Sign in to your Online Banking account
or the RBFCU Mobile app
Select your credit card from the Account Summary page
Find and select the subscription transaction
Select “Manage Subscription”
Select “Cancel Subscription”
Follow the prompts to submit a cancellation request
If cancellation isn’t available, we’ll provide instructions on how to cancel the subscription.
Manage Cards FAQs
Do I need to select/create a PIN for my RBFCU Mastercard credit card?
Your
RBFCU Mastercard credit card
does not require a PIN to activate. The security features of the card are enhanced without setting a PIN.
However, a PIN will be needed if:
A merchant/retailer prompts you to enter a PIN to complete a purchase
You use your credit card at an ATM
If you wish to create or change a PIN for your credit card, you can do so by
signing in to your Online Banking account
or the
RBFCU Mobile app
, or by phone.
To select a PIN using Manage Cards in the RBFCU Mobile app:
Sign in to the app
Tap “Manage Cards” in the bottom navigation
Select the credit card for which you’d like to select a PIN
Choose “Select PIN”
Enter and confirm your new PIN
Select “Submit”
To select a PIN using Manage Cards in your Online Banking account:
Sign in at
rbfcu.org
Select “Manage Cards” from the menu
Select the credit card for which you’d like to select a PIN
Choose “Select PIN”
Enter and confirm your new PIN
Select “Submit”
To select a PIN by phone, use the applicable number listed below and when prompted say, “Select PIN.”
World Cash Back Card:
1-888-999-4355
Premier Rate and Business Select Card:
1-888-999-4336
Do I earn cash-back rewards on Cash Advances or Balance Transfers from my credit card?
No, Cash Advances or Balance Transfers do not qualify for cash-back rewards.
How can I request a Balance Transfer on my credit card?
You request a Balance Transfer through
“Manage Cards” in your Online Banking account
the RBFCU Mobile app
or by calling
210-945-3300
Click here to learn more about Cash Advances and Balance Transfers.
How do I activate my debit or credit card?
You can activate your new
RBFCU Freedom Debit Card
World Cash Back Mastercard credit card
or
Premier Rate Mastercard credit card
by one of the following ways:
Online:
Visit “Manage Cards,” after signing in to your Online Banking account
Select your card
Choose “Activate” and follow the prompts
RBFCU Mobile app
Sign in to the app
Tap “Manage Cards” in the bottom menu
Select your card
Choose “Activate” and follow the prompts
Phone:
RBFCU Freedom Debit cardholders:
1-800-992-3808
World Cash Back credit card cardholders:
1-888-999-4355
Premier Rate and Business Select cardholders:
1-888-999-4336
Watch this video to learn how to activate and manage your cards using the Manage Cards feature in your Online Banking account:
After you activate your card, you can manage your account through Manage Cards in your Online Banking account or the RBFCU Mobile app.
How do I change my credit card PIN?
If you wish to create or change a PIN for your credit card, you can do so by
signing in to your Online Banking account
or the
RBFCU Mobile app
, or by phone.
To select a PIN using Manage Cards in the RBFCU Mobile app:
Sign in to the app
Tap “Manage Cards” in the bottom navigation
Select the credit card for which you’d like to select a PIN
Choose “Select PIN”
Enter and confirm your new PIN
Select “Submit”
To select a PIN using Manage Cards in your Online Banking account:
Sign in at
rbfcu.org
Select “Manage Cards” from the menu
Select the credit card for which you’d like to select a PIN
Choose “Select PIN”
Enter and confirm your new PIN
Select “Submit”
To select a PIN by phone, use the applicable number listed below and when prompted say, “Select PIN.”
World Cash Back Card:
1-888-999-4355
Premier Rate and Business Select Card:
1-888-999-4336
How do I use Manage Cards in the RBFCU Mobile app?
To use Manage Cards in the
RBFCU Mobile app
, tap “Manage Cards” in the bottom navigation. Select the credit or debit card you’d like to manage, and you’ll be given the options to:
Activate a new card
Select your card’s PIN
View details for your card, like your full account number, expiration date and security code
Freeze your card from making transactions if it is misplaced
Report your card lost or stolen, which will issue a new card/number
Request a replacement card
Set spend controls and Alerts for your card
Add your card to your Apple Wallet
Watch this video to learn how to activate and manage your cards using the
Manage Cards feature in your Online Banking account
If my physical RBFCU card is lost or was stolen and I have Apple Pay or Samsung Pay, what do I do?
You can report your lost or stolen card by contacting us in one of the following ways:
Online:
Sign in to your Online Banking account to report your card lost or stolen in Manage Cards
RBFCU Mobile app:
Sign in to the
RBFCU Mobile app
Tap “Manage Cards.”
Select your card.
Select the appropriate option (e.g., “Report Lost or Stolen,” “Freeze” or “Replace”).
Verify the information for accuracy, and click “Submit.”
If your card is connected to a mobile wallet like Samsung Pay or Apple Pay, remove the card from the devices.
Phone:
210-945-3300
Email:
memberservices@rbfcu.org
What should I do if my RBFCU Freedom Debit Card is lost or stolen?
You can report your lost or stolen RBFCU Freedom Debit Card by contacting us in one of the following ways:
Online:
Visit “Manage Cards,” after signing in to your Online Banking account
Select your card
Choose “Report a Lost or Stolen Card” and follow the prompts
RBFCU Mobile app
Sign in to the app
Tap “Manage Cards” in the bottom menu
Select your card
Choose “Report Lost or Stolen” and follow the prompts
Phone:
210-945-3300
Email:
memberservices@rbfcu.org
You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.
Your old debit card will be deactivated and we’ll send you a replacement debit card with a new card number.
If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.
What should I do if my RBFCU Mastercard credit card is lost or stolen?
You can report your lost or stolen World Cash Back or Premier Rate Mastercard credit card by contacting us in one of the following ways:
Online:
Visit “Manage Cards,” after signing in to your Online Banking account
Select your card
Choose “Report a Lost or Stolen Card” and follow the prompts
RBFCU Mobile app
Sign in to the app
Tap “Manage Cards” in the bottom menu
Select your card
Choose “Report Lost or Stolen” and follow the prompts
Phone:
To report a lost or stolen credit card over the phone, call our card servicing partner 24 hours a day, seven days a week.
World Cash Back cardholders:
1-888-999-4355
Premier Rate and Business Select cardholders:
1-888-999-4336
You can also “Freeze” your card to ensure no transactions are made while you search for the card, or “Replace” your card. If your card is connected to any mobile payment services, be sure to remove the card as a payment option.
Your old credit card will be deactivated and we’ll send you a replacement credit card with a new card number.
If you have set up automatic payments directly with other merchants, you will need to contact them with your new card number and expiration date.
What's the difference between a Cash Advance and a Balance Transfer?
A Cash Advance applies funds to your available balance immediately and gives you cash or allows you to deposit funds into your checking or savings account. A Balance Transfer is used to pay down another credit card's balance and add it to your RBFCU Mastercard balance (Balance Transfers are not eligible to pay towards another RBFCU account). A Balance Transfer Fee of up to 2% of the amount of each Balance Transfer will be assessed. A Cash Advance Fee of up to 2% of the amount of each Cash Advance will be assessed. The use of a Cash Advance to transfer a balance will result in a Cash Advance Fee.
Click here to learn more about Cash Advances and Balance Transfers.
How do I freeze my debit card or credit card?
You can freeze your RBFCU debit card or credit card in one of the following ways:
Online:
Visit “Manage Cards,” after signing in to your Online Banking account
Select your card
Choose “Freeze” and follow the prompts
RBFCU Mobile app
Sign in to the app
Tap “Manage Cards” in the bottom menu
Select your card
Choose “Freeze” and follow the prompts
Once your card is frozen, transactions will not be completed until you unfreeze your RBFCU debit card or credit card.
If you need additional assistance freezing your RBFCU debit card or credit card, you can start a chat with a Member Service Representative or call
210-945-3300
How do I unfreeze my debit card or credit card?
You can unfreeze your RBFCU debit card or credit card in one of the following ways:
Online:
Visit “Manage Cards,” after signing in to your Online Banking account
Select your card
Choose “Unfreeze” and follow the prompts
RBFCU Mobile app
Sign in to the app
Tap “Manage Cards” in the bottom menu
Select your card
Choose “Unfreeze” and follow the prompts
Once your card is unfrozen, you will again be able to complete transactions with your RBFCU debit card or credit card.
If you need additional assistance unfreezing your RBFCU debit card or credit card, you can start a chat with a Member Service Representative or call
210-945-3300
Why should I freeze my debit card or credit card?
By freezing your RBFCU debit card or credit card, we help protect your accounts linked to this card. Once your card is frozen, transactions will not be completed until you unfreeze your RBFCU card.
When should I freeze my debit card or credit card?
You should consider freezing your RBFCU debit card or credit card if you believe it is lost or misplaced, and you want to ensure no transactions are made while you search for the card. If you believe your card has been stolen, compromised or permanently lost, you should report it as “Lost or Stolen” immediately through the option in “
Manage Cards
.”
Credit Cards
Freedom Debit Card
RBFCU Mobile App
RBFCU does not charge a fee for the RBFCU Mobile
app, but you may be charged for data by your mobile wireless provider.
Enrolling in Alerts is free, but you may be charged for text messages by your mobile wireless provider. Alerts are a supplemental service and are not a replacement for responsible account review and management. You are responsible for any fees or charges incurred on your account whether you receive your Alerts or not.
Balance Transfers only available on RBFCU Mastercard credit cards.
Cash Advances and Balance Transfers may not exceed your available credit limit. The use of a Mastercard Cash Advance to transfer a balance will result in a Cash Advance Fee. Cash-back rewards or points are not earned on Balance Transfers or Cash Advances. Terms subject to change; other restrictions apply.
Contact the Payment Services Department
for complete details.
Credit cards are subject to credit approval. Rates and terms subject to change.