We are Scotland's Ombudsman | SPSO
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We are Scotland's Ombudsman
The Scottish Public Services Ombudsman (SPSO) is the final stage for complaints about most public services in Scotland.
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how to raise concerns about a public service
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Escalate your complaint to the Scottish Public Services Ombudsman (SPSO).
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For Organisations
Information about the Model Complaints Handling Procedures for individual sectors under our remit and resources to support public service organisations in handling complaints
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2 April 2026
Current complaint allocation time: 25 weeks
20 March 2026
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