Campus Services - North Park University
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Campus Services
Campus Services
North Park University is committed to providing a safe, functional, and connected campus environment. Below are key services that support students, faculty, and staff throughout their time at North Park.
Campus safety
Campus Safety
ensures a secure environment through emergency response, campus patrols, and safety services.
North Park ID Cards
Students and employees can get their ID photo at the Campus Safety Office (Building #8 on the campus map). Bring a valid photo ID (driver’s license, state ID, school ID, or passport) to pick up your card.
Note: ID cards are for Chicago campus students and employees. Off-campus program participants should confirm requirements with their program director or supervisor.
Campus Safety (24/7): (773) 244-5600
Information Technology (IT)
The IT department supports the university’s secure and reliable technology infrastructure. Services include:
Account setup and password management
Campus Wi-Fi access
Classroom and lab tech support
Software and systems assistance
Need help?
Learn more about how to submit an IT helpdesk request.
Physical plant
Physical Plant
manages the maintenance and upkeep of all university-owned buildings and grounds. This includes:
General repairs
Custodial services
Heating and cooling systems
Groundskeeping and snow removal
Maintenance requests
Students and staff can submit maintenance requests through the online system. Urgent issues should be reported immediately to the Physical Plant office.
Postal center
The Postal Center handles all incoming and outgoing mail for students, faculty, and staff. Services include:
Mail and package pickup
Outgoing mail services
Student mailbox assignments
Mailbox access
The Postal Center
manages student’s mail that gets delivered and sent out from North Park University. Learn how to find your mailbox number and combination.
Campus Dining
Read about our campus dining options, including meal plans and grab-and-go.
Ventra U-Pass
Unlimited CTA rides for full-time traditional undergraduates. Explore Chicago with your CTA U-Pass—your all-access ticket to buses and trains.
Learn more at CTA
Unlimited CTA rides from the first day of each fall or spring semester through the last day of that semester
Functions as a regular pay-as-you-go Ventra card during school breaks and on PACE buses
Not valid on Metra trains; PACE rides are full fare
Full-time (12+ credits)
Traditional undergraduate (not School of Professional Studies)
Fee: $150 per semester, billed to your student account once you opt in (non-refundable, no pro-rating)
Replacement fee: $50 per card (one replacement allowed per academic year)
Changes to enrollment within the first 45 days may affect your U-Pass. Updates can take 3–10 business days.
Opt in
Eligible students receive an email at the start of each fall and spring term.
Returning students’ existing cards are reactivated; no new card is printed.
Photo & ordering
Returning students: North Park uses the photo from your student ID.
New students: After opting in, your card is ordered from Ventra.
Pick up
You’ll receive an email when your card is ready.
Bring a photo ID and your North Park student ID number to pick it up.
Activate and register
Activate by phone
optional online registration
lets you track usage (no credit card required).
Tap to ride
Remove the card from your wallet and tap the Ventra logo at the turnstile or bus reader.
Watch the screen to confirm it registers as a U-Pass transaction.
Keep your card
Cards are valid for five years—do not throw it away, even if you take a semester off.
Lost, stolen, or damaged card
Bring your student ID and $50 to the Campus Safety/Information Center.
A replacement takes about 7 business days.
Card not working
Check that you remain a full-time student (12+ credits).
Log in at
ventrachicago.com
to confirm U-Pass status or balance.
If you suspect a defective card, visit the Ventra Customer Service Center (165 N. Jefferson).
Negative balance
Using the card when not eligible, double-tapping, or paying for a guest can cause a negative balance.
Add funds online to bring the balance back to $0 or more. North Park cannot adjust balances.
Non-transferable: Your photo and CTA ID are on the card. Lending or selling it may lead to confiscation and university disciplinary action.
Between semesters: Add money if you want to keep riding as a standard Ventra card.
PACE buses: Pay full fare with added funds; U-Pass discounts don’t apply.
Questions? Email
records@northpark.edu