ECM Subsystems | Department of Human Services | Commonwealth of Pennsylvania
Enterprise Case Management
ECM Subsystems
The Enterprise Case Management (ECM) system platform will be the structural foundation for four major DHS subsystems:
Home and Community-Based Services Subsystem (HCBSS)
: The HCBSS will replace what is currently known as the Home & Community Services Information System (HCSIS). It will serve as the enrollment and case management system for the PA DHS program offices, counties, and providers supporting the Home and Community-Based Services (HCBS) programs, including Medicaid waivers.
Hearings & Appeals Subsystem
: The Hearings & Appeals subsystem will replace the collection of legacy systems PA DHS uses to manage appeals under the jurisdiction of the Bureau of Hearings and Appeals (BHA).
Office of Long-Term Living (OLTL) Enrollment Services Subsystem
: The OLTL Enrollment Services subsystem will be used by an Enrollment Services Entity and PA DHS to manage the process to assist individuals in exploring and applying for Long-Term Services and Supports (LTSS).
Child Welfare Case Management (CW CM) Subsystem
: The CW CM subsystem will create a single, statewide child welfare case management system for all Pennsylvania Counties.
ECM Subsystems
ECM Subsystems
​Home and Community-Based Services Subsystem (HCBSS)
​Hearings & Appeals Subsystem
​Office of Long-Term Living Enrollment Services Subsystem
Child Welfare Case Management Subsystem