Privacy Policy | NIAA
Source: https://www.niaa.gov.au/privacy-policy
Archived: 2026-04-23 17:32
Privacy Policy | NIAA
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Privacy Policy
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Our Privacy Obligations
The National Indigenous Australians Agency (NIAA) must keep the personal information we collect safe.
Our Privacy Policy explains:
what personal and sensitive information we collect
why we collect it
how we use it
how you can access or correct your personal information
how to make a privacy complaint and what we will do with your complaint.
What we collect
We collect your personal information. This is any information or opinion about an individual we can identify. We may collect your:
name
address
date of birth
phone number
email
emergency contact information
employment information (including referee comments)
education status
financial information
gender
signatures
government IDs (like tax file number and Centrelink Customer Reference Number)
citizenship and visa status
information about how you interact with us
information about your family and other related persons, including nominees
opinions, feedback, and commentary
passport, drivers licence, and travel movements
conflict of interest declarations
working with children / vulnerable people check information.
We may collect your sensitive information. This is a special type of personal information. It includes your:
health information
information about you being a part of a political group, a professional or trade group or a workers' union
information about your ancestors
recordings of you (like voice a recording)
race or ethnicity information
sexual orientation
what you believe about religion, politics, life and the world
criminal record.
We also collect sensitive information about how Aboriginal and Torres Strait Islander peoples were separated from their families and communities (for things like the
Territories Stolen Generations Redress Scheme
).
How we collect personal information
We collect personal information:
from you
from your representative
from a third party (if allowed by law).
We will only collect sensitive information if:
you agree
we have to by law
the Privacy Act allows us.
We collect your information through:
surveys, grants, and funding we provide
emails, phone calls and letters / mail
forms (including surveys) or notices
complaints
consultations
events
online portals
our website and social media.
Why we collect your information
The NIAA collects your personal information to help us:
create and deliver services for Aboriginal and Torres Strait Islander peoples
plan and manage remote employment services
run our programs and grants
decide if you qualify for a program
develop policies
research, monitor and evaluate our programs and policies
help with your application
check your identity
give advice to the Prime Minister and the Minister for Indigenous Australians
work on Closing the Gap
recruit and communicate with staff and keep them safe
make sure NIAA fulfils its obligations as an employer and an Agency
promote reconciliation
investigate fraud, including internal fraud, and corruption
investigate non-compliance involving and relevant to NIAA program funding
do audits
deal with complaints and questions
invite you to give feedback or join consultations
send you updates if you subscribe to our services
organise events, visits and community meetings
help during emergencies or disasters
make sure the NIAA follows the law and administrative rules
respond to requests under the
Freedom of Information Act 1982
investigate low aromatic fuel issues
respond to letters from people and other government agencies or Ministers.
How we protect your information
We take steps to keep your personal information safe, we:
sort and keep records safely following Australian Government security rules, including the Protective Security Policy Framework
only allow approved people to see information if they need to know it
only let people with approved logins access it
check who has accessed information
keep our buildings safe
update and check our security systems.
We might get your details from someone else. If we do, we will tell you through:
this Privacy Policy
notices
our staff.
If your personal information is lost or accessed without permission, we will follow our Data Breach Response Plan. We will tell you if it is likely to cause serious harm.
How we use and share your information
We use and share your personal information for the reason we collected it. We tell you why we need it, when we collect it, or soon after.
We only use and share your information for other reasons if the law allows it.
We may share your information with:
contracted service providers who give services to us, or for us
other state, territory or Commonwealth government agencies
to the Commonwealth Ombudsman to resolve a complaint
professional advisers (for example, lawyers or consultants)
law enforcement agencies
courts and tribunals
ministers, parliamentary staff and committees (who check how we do our work)
overseas, (with your consent or if the law allows us), for example when we publish information online.
In our Customer Relationship Management (CRM) Tool, we keep a record of your interactions with us. This helps us:
understand how you interact with us
understand how you take part in our activities
improve our help when you contact us
provide you with information
engage with you better.
We ask for your consent to record your information in the CRM.
We may share information from the CRM with other Australian agencies that work with us. We only share when necessary and restrict access to those who need it.
We keep records in our Electronic Investigations Management System (EIMS) that help us:
detect fraud and corruption
investigate and respond to suspected and actual fraud or corruption
record and report incidents of suspected and actual fraud or corruption.
We may share information from the EIMS with other Commonwealth agencies and law enforcement, if allowed, or required by the law.
We use websites like Facebook, Twitter, LinkedIn, and YouTube to talk with you. These sites have their own privacy policies and may use cookies. Check their websites for more information.
We may share your details with the Department of the Prime Minister and Cabinet (PM&C) for shared services.
Website analytics
We use
'cookies'
to improve your experience on our site. Our website also uses Google Analytics, which sends data to Google servers in the USA. Google Analytics does not identify you or link your IP address with other data held by Google. We use Google Analytics reports to understand website traffic and usage.
By using the
NIAA website
, you agree to how Google handles your data as explained in their
Privacy Policy
. You can
opt out
of Google Analytics by:
disabling or refusing cookies
disabling JavaScript
using Google's opt-out service.
Our website may have links to other websites. We are not responsible for their privacy practices. When you visit other websites, please read their privacy policies.
Accessing and correcting personal information
You have the right to ask for the personal information we hold about you and to ask us to correct it. We will respond within 30 calendar days.
Sometimes, we may not be able to give you access. This can happen if the law says we can't, you can refer to the
Freedom of Information Act 1982
(FOI Act)
for more information. If we refuse, we will tell you why in writing, and explain how you can dispute the decision.
We will make sure the personal information we collect is correct, up to date and complete, in line with the Australian Privacy Principle (APP) 10. Refer to APP 10 in the
Privacy Act 1988 - Federal Register of Legislation
. We may review the personal information we receive. We may correct it if it is wrong, out-of-date, incomplete, not relevant, or misleading.
To ask for your personal information or to correct it, contact our Privacy Officer on email:
privacy@niaa.gov.au
. Liaising with our Privacy Officer can help us understand your request better. They may tell you the best way to handle your request, like under the Privacy Act, the FOI Act, or another way.
How to make a privacy complaint
If you are not happy with how we handle your personal information, you can complain to the Privacy Officer.
Lodging a complaint:
email our Privacy Officer at:
privacy@niaa.gov.au
include:
a short description of your privacy concern
any actions or dealings with our staff about your concern
your contact details.
What we will do:
acknowledge your complaint
use the information to address your complaint
update you on the handling of your complaint
talk to other areas or third parties if needed
respond within a reasonable time (usually 30 calendar days)
If your complaint involves another department, we may:
ask for more information to decide who should handle it
refer you to that department or agency
work with them to respond to your complaint
Anonymous complaints:
you can complain anonymously, but it might be hard for us to investigate or respond.
If we can't resolve your complaint:
you can lodge a complaint to the:
Office of the Australian Information Commissioner
(OAIC).
How to contact the OAIC:
online form
on the OAIC website
email:
enquiries@oaic.gov.au
fax: 02 9284 9666
post to:
Office of the Australian Information Commissioner
Sydney Offices
GPO Box 5218
Sydney NSW 2001
Contacting the NIAA Privacy Officer
Contact the NIAA’s Privacy Officer, if you would like to:
ask questions about our Privacy Policy or need it in a different format
get access to or correct your personal information
make a privacy complaint.
How to contact our Privacy Officer
:
email
:
privacy@niaa.gov.au
phone
:
02 6152 3080
post to:
The Privacy Officer
National Indigenous Australians Agency
PO Box 2191
Canberra ACT 2600
Privacy Impact Assessment Report Register
We must do a Privacy Impact Assessment (PIA) for high privacy risk projects.
The below Register lists all NIAA's PIAs done since 1 July 2019.
Date of Completion
Title of Privacy Impact Assessment
June 2020
NIAA Customer Relationship Management (CRM) Project
November 2020
NIAA Community Development Program Data Project
February 2021
Long-term outcomes for Indigenous participants of employment services programs linked data project
May 2021
NIAA Indigenous Employment Services Programs Data Acquisition Project
February 2022
Remote Engagement Program Trials
September 2022
Privacy Impact Assessment for the Aboriginal Land Grant (Jervis Bay Territory) Amendment (Strengthening Land and Governance Provisions) Bill 2022
May 2023
Pre-employment screening checks
July 2023
First Nations Tourism Mentoring Program
January 2024
Territories Stolen Generations Redress Scheme
July 2024
Youpla Support Program
September 2024
Indigenous Skills and Employment Program (ISEP)
April 2025
Remote Jobs and Economic Development Program
July 2025
Electronic Investigations Management System (EIMS)
November 2025
Remote Australia Employment Service (RAES)
Skip to main content
Privacy Policy
Back to
Home
Listen
Our Privacy Obligations
The National Indigenous Australians Agency (NIAA) must keep the personal information we collect safe.
Our Privacy Policy explains:
what personal and sensitive information we collect
why we collect it
how we use it
how you can access or correct your personal information
how to make a privacy complaint and what we will do with your complaint.
What we collect
We collect your personal information. This is any information or opinion about an individual we can identify. We may collect your:
name
address
date of birth
phone number
emergency contact information
employment information (including referee comments)
education status
financial information
gender
signatures
government IDs (like tax file number and Centrelink Customer Reference Number)
citizenship and visa status
information about how you interact with us
information about your family and other related persons, including nominees
opinions, feedback, and commentary
passport, drivers licence, and travel movements
conflict of interest declarations
working with children / vulnerable people check information.
We may collect your sensitive information. This is a special type of personal information. It includes your:
health information
information about you being a part of a political group, a professional or trade group or a workers' union
information about your ancestors
recordings of you (like voice a recording)
race or ethnicity information
sexual orientation
what you believe about religion, politics, life and the world
criminal record.
We also collect sensitive information about how Aboriginal and Torres Strait Islander peoples were separated from their families and communities (for things like the
Territories Stolen Generations Redress Scheme
).
How we collect personal information
We collect personal information:
from you
from your representative
from a third party (if allowed by law).
We will only collect sensitive information if:
you agree
we have to by law
the Privacy Act allows us.
We collect your information through:
surveys, grants, and funding we provide
emails, phone calls and letters / mail
forms (including surveys) or notices
complaints
consultations
events
online portals
our website and social media.
Why we collect your information
The NIAA collects your personal information to help us:
create and deliver services for Aboriginal and Torres Strait Islander peoples
plan and manage remote employment services
run our programs and grants
decide if you qualify for a program
develop policies
research, monitor and evaluate our programs and policies
help with your application
check your identity
give advice to the Prime Minister and the Minister for Indigenous Australians
work on Closing the Gap
recruit and communicate with staff and keep them safe
make sure NIAA fulfils its obligations as an employer and an Agency
promote reconciliation
investigate fraud, including internal fraud, and corruption
investigate non-compliance involving and relevant to NIAA program funding
do audits
deal with complaints and questions
invite you to give feedback or join consultations
send you updates if you subscribe to our services
organise events, visits and community meetings
help during emergencies or disasters
make sure the NIAA follows the law and administrative rules
respond to requests under the
Freedom of Information Act 1982
investigate low aromatic fuel issues
respond to letters from people and other government agencies or Ministers.
How we protect your information
We take steps to keep your personal information safe, we:
sort and keep records safely following Australian Government security rules, including the Protective Security Policy Framework
only allow approved people to see information if they need to know it
only let people with approved logins access it
check who has accessed information
keep our buildings safe
update and check our security systems.
We might get your details from someone else. If we do, we will tell you through:
this Privacy Policy
notices
our staff.
If your personal information is lost or accessed without permission, we will follow our Data Breach Response Plan. We will tell you if it is likely to cause serious harm.
How we use and share your information
We use and share your personal information for the reason we collected it. We tell you why we need it, when we collect it, or soon after.
We only use and share your information for other reasons if the law allows it.
We may share your information with:
contracted service providers who give services to us, or for us
other state, territory or Commonwealth government agencies
to the Commonwealth Ombudsman to resolve a complaint
professional advisers (for example, lawyers or consultants)
law enforcement agencies
courts and tribunals
ministers, parliamentary staff and committees (who check how we do our work)
overseas, (with your consent or if the law allows us), for example when we publish information online.
In our Customer Relationship Management (CRM) Tool, we keep a record of your interactions with us. This helps us:
understand how you interact with us
understand how you take part in our activities
improve our help when you contact us
provide you with information
engage with you better.
We ask for your consent to record your information in the CRM.
We may share information from the CRM with other Australian agencies that work with us. We only share when necessary and restrict access to those who need it.
We keep records in our Electronic Investigations Management System (EIMS) that help us:
detect fraud and corruption
investigate and respond to suspected and actual fraud or corruption
record and report incidents of suspected and actual fraud or corruption.
We may share information from the EIMS with other Commonwealth agencies and law enforcement, if allowed, or required by the law.
We use websites like Facebook, Twitter, LinkedIn, and YouTube to talk with you. These sites have their own privacy policies and may use cookies. Check their websites for more information.
We may share your details with the Department of the Prime Minister and Cabinet (PM&C) for shared services.
Website analytics
We use
'cookies'
to improve your experience on our site. Our website also uses Google Analytics, which sends data to Google servers in the USA. Google Analytics does not identify you or link your IP address with other data held by Google. We use Google Analytics reports to understand website traffic and usage.
By using the
NIAA website
, you agree to how Google handles your data as explained in their
Privacy Policy
. You can
opt out
of Google Analytics by:
disabling or refusing cookies
disabling JavaScript
using Google's opt-out service.
Our website may have links to other websites. We are not responsible for their privacy practices. When you visit other websites, please read their privacy policies.
Accessing and correcting personal information
You have the right to ask for the personal information we hold about you and to ask us to correct it. We will respond within 30 calendar days.
Sometimes, we may not be able to give you access. This can happen if the law says we can't, you can refer to the
Freedom of Information Act 1982
(FOI Act)
for more information. If we refuse, we will tell you why in writing, and explain how you can dispute the decision.
We will make sure the personal information we collect is correct, up to date and complete, in line with the Australian Privacy Principle (APP) 10. Refer to APP 10 in the
Privacy Act 1988 - Federal Register of Legislation
. We may review the personal information we receive. We may correct it if it is wrong, out-of-date, incomplete, not relevant, or misleading.
To ask for your personal information or to correct it, contact our Privacy Officer on email:
privacy@niaa.gov.au
. Liaising with our Privacy Officer can help us understand your request better. They may tell you the best way to handle your request, like under the Privacy Act, the FOI Act, or another way.
How to make a privacy complaint
If you are not happy with how we handle your personal information, you can complain to the Privacy Officer.
Lodging a complaint:
email our Privacy Officer at:
privacy@niaa.gov.au
include:
a short description of your privacy concern
any actions or dealings with our staff about your concern
your contact details.
What we will do:
acknowledge your complaint
use the information to address your complaint
update you on the handling of your complaint
talk to other areas or third parties if needed
respond within a reasonable time (usually 30 calendar days)
If your complaint involves another department, we may:
ask for more information to decide who should handle it
refer you to that department or agency
work with them to respond to your complaint
Anonymous complaints:
you can complain anonymously, but it might be hard for us to investigate or respond.
If we can't resolve your complaint:
you can lodge a complaint to the:
Office of the Australian Information Commissioner
(OAIC).
How to contact the OAIC:
online form
on the OAIC website
email:
enquiries@oaic.gov.au
fax: 02 9284 9666
post to:
Office of the Australian Information Commissioner
Sydney Offices
GPO Box 5218
Sydney NSW 2001
Contacting the NIAA Privacy Officer
Contact the NIAA’s Privacy Officer, if you would like to:
ask questions about our Privacy Policy or need it in a different format
get access to or correct your personal information
make a privacy complaint.
How to contact our Privacy Officer
:
:
privacy@niaa.gov.au
phone
:
02 6152 3080
post to:
The Privacy Officer
National Indigenous Australians Agency
PO Box 2191
Canberra ACT 2600
Privacy Impact Assessment Report Register
We must do a Privacy Impact Assessment (PIA) for high privacy risk projects.
The below Register lists all NIAA's PIAs done since 1 July 2019.
Date of Completion
Title of Privacy Impact Assessment
June 2020
NIAA Customer Relationship Management (CRM) Project
November 2020
NIAA Community Development Program Data Project
February 2021
Long-term outcomes for Indigenous participants of employment services programs linked data project
May 2021
NIAA Indigenous Employment Services Programs Data Acquisition Project
February 2022
Remote Engagement Program Trials
September 2022
Privacy Impact Assessment for the Aboriginal Land Grant (Jervis Bay Territory) Amendment (Strengthening Land and Governance Provisions) Bill 2022
May 2023
Pre-employment screening checks
July 2023
First Nations Tourism Mentoring Program
January 2024
Territories Stolen Generations Redress Scheme
July 2024
Youpla Support Program
September 2024
Indigenous Skills and Employment Program (ISEP)
April 2025
Remote Jobs and Economic Development Program
July 2025
Electronic Investigations Management System (EIMS)
November 2025
Remote Australia Employment Service (RAES)